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Pullman Reef Hotel Casino

5.0 star property

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Photo gallery for Pullman Reef Hotel Casino

Outdoor pool, open 6:30 AM to 10:00 PM, free pool cabanas, pool loungers
Lobby
Property amenity
Meeting facility
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Parking available
  • Gym

Explore the area

View in a map
35-41 Wharf Street, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Reef Fleet Terminal
    ‪3 min walk‬
  • Cairns Marlin Marina
    ‪6 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(6 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Park View, 1 king bed with single spa bath

Deluxe King Room, Park View, 1 king bed with single spa bath | Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room, Park View, 1 king bed with single spa bath

9.0 out of 10
Wonderful
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior room, 2 King Single Size Beds City Views with Spa Bath

Superior room, 2 King Single Size Beds City Views with Spa Bath | View from room

Superior room, 2 King Single Size Beds City Views with Spa Bath

9.4 out of 10
Exceptional
(13 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior room, 1 King Size Bed, City Views with Spa bath

Superior room, 1 King Size Bed, City Views with Spa bath | View from room

Superior room, 1 King Size Bed, City Views with Spa bath

9.6 out of 10
Exceptional
(52 reviews)
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite, City Views, 1 king bed with double spa

Junior King Suite, City Views, 1 king bed with double spa | Minibar, in-room safe, desk, iron/ironing board

Junior King Suite, City Views, 1 king bed with double spa

10.0 out of 10
Exceptional
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Suite, 2 Double size beds with Double Spa Bath

Junior Twin Suite, 2 Double size beds with Double Spa Bath | Minibar, in-room safe, desk, iron/ironing board

Junior Twin Suite, 2 Double size beds with Double Spa Bath

10.0 out of 10
Exceptional
(4 reviews)
  • 54 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Premium)

Deluxe Room, 2 Double Beds (Premium) | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds (Premium)

  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath | Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room, Water Views, 1 king bed with single spa bath

9.4 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King size bed, Pool Views with spa bath

Deluxe Room, 1 King size bed, Pool Views with spa bath | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King size bed, Pool Views with spa bath

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Junior King Suite Water Views Double Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Junior King Suite Water Views Double Spa with free self-parking

  • Sleeps 2

View all photos for Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room with Pool View and Spa Bath with free self-parking and one drink voucher

  • Sleeps 2

View all photos for Superior King Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior King Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Presidential King Suite with Spa Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Presidential King Suite with Spa Bath with free self-parking

  • Sleeps 2

View all photos for Deluxe King Room Park View Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Deluxe King Room Park View Single Spa with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe King Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room Water Views Single Spa with free self-parking

  • Sleeps 2

View all photos for Junior Two Double Suite with Spa Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Junior Two Double Suite with Spa Bath with free self-parking

  • Sleeps 2

View all photos for Junior King Suite With Spa Bath With Free Self-Parking

Minibar, in-room safe, desk, iron/ironing board

Junior King Suite With Spa Bath With Free Self-Parking

  • Sleeps 2

View all photos for Executive King Suite with Plunge Bath with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Executive King Suite with Plunge Bath with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe Twin Room Water Views Single Spa with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe Twin Room Water Views Single Spa with free self-parking

  • Sleeps 2

View all photos for Superior Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Superior Twin Room with Spa Bath and City View with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room with Spa Bath and City View with free self-parking

  • Sleeps 2

View all photos for Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

Minibar, in-room safe, desk, iron/ironing board

Premium Deluxe King Room Water Views Accessible Bathroom with free self-parking

  • Sleeps 2

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About this property

Pullman Reef Hotel Casino

Waterfront hotel with 4 restaurants and casino
Along with 4 restaurants, this hotel has a casino and an outdoor pool. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness centre and a sauna. Change of towels is available on request
Pullman Reef Hotel Casino offers 128 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Pullman Reef Hotel Casino. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 4 restaurants and 3 bars.
  • Free WiFi
  • Enjoy Fusion cuisine at Tamarind, one of the property's 4 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Steps from Cairns Esplanade and 4 minutes on foot from Reef Fleet Terminal
Pullman Reef Hotel Casino offers its guests an outdoor pool, a sauna, and a fitness centre. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 4080 square feet (379 square metres) and includes a conference centre. A casino, a rooftop terrace, and multilingual staff are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Cairns hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:30 AM and at the weekend from 6:30 AM to 11:30 AM.
Tamarind – This fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Flinders Bar and Grill – This bistro specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Soy Kitchen Street Food – This restaurant specialises in Asian cuisine and serves lunch and dinner. Open daily.
Merchant Cafe – This coffee shop serves breakfast and light fare. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (AUD 12 per night)
  • Valet parking on site (AUD 20 per night; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; AUD 39 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Flinders Bar and Grill
  • Merchant Cafe
  • Soy Kitchen Street Food
  • Tamarind

Things to do

  • 38 gaming tables
  • 455 slot machines
  • Billiards/pool table
  • Casino (26,566 square foot of space)
  • Evening entertainment
  • Gym
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4,080 square foot of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately AUD 39 per person
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 80 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns

Pullman Reef Hotel Casino Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 729 out of 1006 reviews
Rating 8 - Good. 221 out of 1006 reviews
Rating 6 - Okay. 41 out of 1006 reviews
Rating 4 - Poor. 8 out of 1006 reviews
Rating 2 - Terrible. 7 out of 1006 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view from our room was great and all the staff were very friendly!! Would definitely recommend staying here.
Stayed 5 nights in May 2025

6/10 Okay

Shraddha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean & very comfortable with spacious room & hallways. Lovely pool & a gym, a very good cafe for breakfast (lots of nearby options too) and a central, walkable location. Saturday night noise from nearby venue stopped promptly at 10pm.
Stayed 3 nights in May 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Such a consistently great location to stay - beautiful room upgraded to garden view room with balcony - perfect
Stayed 1 night in May 2025

10/10 Excellent

Ben

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Surprised by the Poor Quality

Room was outdated. Carpet seemed worn out. It seemed like I was sneezing whenever I was in the room. Water bottles were not being replaced daily, so we would always have to beg for water. I'm very disappointed by the poor quality of the room.
Stayed 3 nights in May 2025

10/10 Excellent

Bradford, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Some age but will maintained and upgraded. Staff was phenomenal!
Stayed 2 nights in May 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it's proximity to the waterfront and wonderful restaurants nearby.....all very walkable. Also easy access to downtown Cairns and all the shops it offers. It was a great combination of quiet but access to a fun casino for a change of pace!
Stayed 5 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Daniel, Camarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and made our visit quite comfortable. The amenities they offer including breakfast, a casino, bands, exercise room/pool, refrigerator, etc. made us happy with our choice. If I return to Cairns, I would stay at this hotel again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time staying at the Pullman Reef Hotel Casino and it didn’t disappoint. Very lovely and welcoming staff. The room was spacious and very clean and well maintained. It’s walkable to the main part of Cairns City and the lagoon. The casino is down the other end of the building so if it’s not your cup of tea, then you wouldn’t even know it’s there. I’ll be staying here again!
Stayed 4 nights in Apr 2025

10/10 Excellent

Cindy Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve ever stayed in, the staff were amazing. The view from our room was breathtaking over the Trinity Inlet and the spa bath was a real treat. We received gaming credits for the casino every day which we enjoyed using and even came out ahead with. Will definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa A

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great entertainment and close to everything
Stayed 1 night in Apr 2025

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again, the room was clean and the staff were friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service
All was fine except they tried to charge me for a bottle of water when the “free” ones were not supplied.
Stayed 2 nights in Mar 2025

10/10 Excellent

Masaaki

Stayed 2 nights in Mar 2025

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
It's quiet and clean place, easy to dining, shopping and good location. The staffs are very nice.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient and friendly staff
Stayed 5 nights in Mar 2025