2/10 Terrible
Monika
Travelled with group
25 Feb 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I booked this as a starter hotel to be close to the activities we wanted to do before moving on to a different hotel in a different location. I had messaged the hotel to let them know we may be landing very late and not to give up our room. When we arrived to the hotel on saturday night we were told our room is having electrical issues and we would be moved to New City View hotel. I paid for 3 twin beds and we were put in a room with 1 queen and 1 twin room 407. On sunday we were supposed to go back to our original hotel but were told it is not ready. Later on sunday we physically went to our hotel and they told us that now our room is full. I asked "how can it be full if it was paid for and there was only an electrical issue that should have been fixed?" So went back to New City View hotel. On Monday the front desk clerk told us that again our room is not ready and we would be spendingthe night. We had a tour booked for the day and pick up could not be changed. We went to the original hotel at 8am and they said our room is ready. The miscommunication between these 2 hotels was terrible. Instead of living in our hotel room from saturday night until tuesday comfortably, we were living out of our suitcases packing and unpacking every day, toilet had a leak. Finally when we did settle in to city view palace for 1 night, the heater was not working and the room was ice cold and all we were told is sorry it is broken, and the wifi did not work. Beyond terrible.
Monika
Stayed 3 nights in Feb 2025
