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Aparthotel

Serra Park Flat Service - RQ Turismo

3.0 star property

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Photo gallery for Serra Park Flat Service - RQ Turismo

Indoor pool, 3 outdoor pools, pool loungers
Front of property
Lobby sitting area
Property grounds
Standard Room | In-room dining

Reviews

7.2 out of 10
Good

Apart-hotel

Sleeps 439 sq m

Popular amenities

  • Bar
  • Room service
  • Kitchen
  • Parking available
  • Pool
  • Housekeeping

Explore the area

View in a map
Av. Brasil Esq. com Rua Piaui S/N, Esplanada, Rio Quente, 75695-000
  • Place, Hot Park
    ‪5 min walk‬
  • Place, Serra de Caldas Novas State Park
    ‪7 min walk‬
  • Place, Parque das Fontes
    ‪12 min walk‬
  • Airport, Caldas Novas (CLV-Nelson Ribeiro Guimaraes)
    ‪29 min drive‬

Room options

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About this property

Serra Park Flat Service - RQ Turismo

Aparthotel with 3 outdoor swimming pools, near Hot Park
This aparthotel features 3 outdoor pools, an indoor pool and a poolside bar. WiFi in public areas is free. Additionally, a steam room, self parking and a children's pool are on-site. The apartment features free WiFi and a kitchenette with a fridge, a stovetop and a microwave. Added amenities include a balcony, a dining area and a TV.
This aparthotel offers 20 accommodations with free toiletries and blackout curtains. Rooms open to balconies. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas.

Bathrooms include a shower. This Rio Quente aparthotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a steam room.
During your stay at this aparthotel, you're just a quick walk from Serra de Caldas Novas State Park. You'll find features such as free WiFi in public areas, plus 3 outdoor pools and a poolside bar. Built in 2014, this comfortable aparthotel has 20 apartments over 5 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in the apartment.
  • Air-conditioned apartment with kitchenette, balcony and living room
  • Free WiFi
  • Enjoy drinks at the pool bar
  • Self-parking available for a fee
  • Take a swim in the indoor and 3 outdoor pools
  • Amenities include newspapers, multilingual staff and a lift
  • On-site recreation includes a steam room
  • 5 minutes on foot from Serra de Caldas Novas State Park and a 1-minute drive from Hot Park
Serra Park Flat Service - RQ Turismo offers its guests 3 outdoor swimming pools, an indoor pool, a steam room, and a children's pool. WiFi is free in public spaces. You can enjoy a drink at the pool bar. Multilingual staff, tour/ticket assistance, and express check-in are also featured at Serra Park Flat Service - RQ Turismo. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Rio Quente aparthotel.

Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 3 outdoor pools
  • Indoor pool
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 25 per day)

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free cot

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Dining

  • A poolside bar
  • Limited room service

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 22-inch TV
  • TV in common areas

Outdoor areas

  • Balcony

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Housekeeping (daily)
  • Multilingual staff
  • Newspapers in lobby (surcharge)
  • Phone
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 20 units
  • 5 floors
  • Built in 2014

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 1 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serra Park Flat Service - RQ Turismo

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Smoking

Smoking allowed: in designated areas

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: BRL 8.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Serra Park Flat Service RQ Turismo Apartment Rio Quente
Serra Park Flat Service RQ Turismo Apartment
Serra Park Flat Service RQ Turismo Rio Quente
Serra Park Flat Service RQ Turismo
Serra Park Flat Service RQ Tu
Serra Park Flat Service RQ Turismo
Serra Park Flat Service - RQ Turismo Aparthotel
Serra Park Flat Service - RQ Turismo Rio Quente
Serra Park Flat Service - RQ Turismo Aparthotel Rio Quente

Serra Park Flat Service - RQ Turismo Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 40 reviews
Rating 8 - Good. 16 out of 40 reviews
Rating 6 - Okay. 9 out of 40 reviews
Rating 4 - Poor. 7 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Célia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Adriano R silva

Stayed 2 nights in Jul 2022

8/10 Good

Sergio C

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Juliana

Stayed 2 nights in Apr 2022

10/10 Excellent

Rennan

Stayed 1 night in Feb 2022

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Péssimo custo benefício

Apartamento sujo, paredes carecendo de pintura, café da manhã não é realizado no local.
Stayed 1 night in Nov 2019

4/10 Poor

Paulo Roberto

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Paulo

Liked: Staff & service, property conditions & facilities

Pode melhorar

Limpeza dos apartamentos foi sofrivel, apartamento sem equipamentos de cozinha (pratos, talheres, camas sem criados mudos.
Stayed 4 nights in Nov 2019

10/10 Excellent

Ademar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel

Indico a todos esse hotel.....maravio e ótima localização!!
Stayed 5 nights in Jul 2019

6/10 Okay

Maria Luíza

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

Fabiano

Disliked: Cleanliness, staff & service

Lugar incrível hotel péssimo

Ficamos sem serviço de limpeza por 3 dias simplesmente pq perguntamos a camareira se ela havia visto 2 óculos que não estávamos achando! Atendimento péssimo! Sem solução e falta de vontade nas solicitações da hospedagem!
Stayed 5 nights in Jun 2019

6/10 Okay

Thiago

Stayed 2 nights in May 2019

6/10 Okay

danielle

Liked: Cleanliness, staff & service

Carnaval na chuva...

Apartamento bom,porém área de lazer ruim sem graça.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Atendimento limpeza restaurante anexo, localidade do estabelecimento
Stayed 2 nights in Feb 2019

4/10 Poor

Isa

Disliked: Staff & service, property conditions & facilities, room comfort

Ultima opção

O atendimento recepção é ótimo porem é só, Levem cobertas, o café é horrível, não vale a pena! É só pra dormir mesmo é olhe lá! Em resumo seria uma última opção.
Stayed 1 night in Dec 2018

10/10 Excellent

MAURO ELIAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conforto e Aconchego! 🙏🙏✨✨😊😊

Stayed 1 night in Sep 2018

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo muito bom!

Flat muito bom, limpo, camas confortáveis, tamanho ideal. Excelente localização. Perto de tudo. Não precisa de carro pra fazer nada. O café da manhã com muita variedade e sabor. O fato de não ser servido no próprio hotel não prejudicou em nada. Funcionários simpáticos e prestativos. Voltaria com certeza!
Stayed 4 nights in Jul 2018

4/10 Poor

sergio

Disliked: Cleanliness, staff & service, room comfort

como assim?

nossa estadia? chega a ser engraçado, se não for levado a sério esta pergunta, visto que no retorno da viagem os notifiquei das condições de desprezo aos hóspedes pelo hotel em questão. mas volto a dizer o que disse, e não fui lido, ouvido, sequer tomado conhecimento por vocês, sobre tais condições: ficamos hospedados por 7 dias, no segundo dia a pessoa responsável pela limpeza estava no ap ao lado, pedi que trocasse ao menos as toalhas, já que não temos costume de sujar o ambiente, ela, sem ao menos olhar para mim, disse: é só deixar a chave na portaria. desci à portaria, onde havia deixado a chave, que disse que iria limpar o ap. neste dia trocaram as toalhas mas nem arrumaram as camas! depois não tomaram mais conhecimento de nossas reclamações, ficamos usando as toalhas que levamos de casa ( para piscina) no banheiro, compramos sabonetes e papel higiênico no mercado... e desaforadamente fomos direcionados a tomar o café da manhã ( incluso na diária) num restaurante a 100 metros do hotel, como sabe quem conhece Rio Quente, numa rua com acentuado aclive! soubemos depois que o dono do restaurante é o síndico do prédio do hotel. É imperdoável tal conduta, do hotel e depois dessa Empresa (Hoteis.com) em não nos dar satisfação alguma sobre nossa reclamação, e sarcasticamente vir agora, um mes depois, voltar perguntar como foi nossa estadia!! espero uma resposta vossa ainda.
Stayed 7 nights in Jul 2018

8/10 Good

Vera Maria

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Bom

Apto confortável e em boas condições, mas não foi feita arrumação e limpeza nos dias da hospedagem. O café também é em outro local fora do hotel

6/10 Okay

LEANDRO

Disliked: Staff & service

Mais ou menos o hotel

O grande problema foi que não tinha serviço de pessoas com as bagagens e principalmente meu quarto só tinha um ar condicionado de gaveta só na sala que não esfriava! Passamos muito valor!
Stayed 2 nights in Jan 2018

6/10 Okay

Fabio

Liked: Cleanliness, room comfort

Hotel Simples.

Hotel insosso, piscina muito pequena, sem atrativos para crianças e adultos. O apartamento até atende para se dormir bem, mas não aconselho ir para este hotel para ficar dias, no máximo dormir por uma ou duas noites. Alguns atendentes atendem Super bem, outros deixam a desejar. Café da manhã fraco, a comida vai acabando e eles demoram de repor. Divulgam cama king e na verdade é Queen. Não tem TV a cabo e a internet não funciona no quarto e mal funciona na recepção. Péssimo serviço.
Stayed 5 nights in Jan 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Limpeza

A camareira foi limpar o quarto e deixou sem papel higiênico. A toalha que estava no chão para troca foi pendurada como se estivesse limpa. A camareira levou o lençol e deixou apenas a roupa de cama que era menor do que o colchão, ou seja, qualquer movimento durante o sono você fica em contato direto com o colchão velho e amassado que está por baixo. O piso do box foi feito sem caída para o ralo, fica sempre um volume grande de água parada, mesmo sem o chuveiro estar ligado.
Stayed 8 nights in Dec 2017