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Heritage Inn Hotel & Convention Centre High River

2.5 star property

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Photo gallery for Heritage Inn Hotel & Convention Centre High River

Property entrance
Breakfast, lunch, dinner served; American cuisine
Lobby
Banquet hall
Premier Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Pet-friendly

Explore the area

View in a map
1104 11 Ave SE, High River, AB, T1V1M4
  • Place, High River Visitor Information Centre
    ‪8 min walk‬
  • Place, Maggie's Diner
    ‪2 min drive‬
  • Place, George Lane Park
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed | Desk, blackout curtains, free WiFi, bed sheets

Premier Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, blackout curtains, free WiFi, bed sheets

Standard Room, 2 Queen Beds (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Heritage Inn Hotel & Convention Centre High River

Pet-friendly hotel connected to the convention centre in High River with free parking
Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and a 24-hour front desk. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre High River offers 72 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This High River hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the breakfast at Heritage Inn Hotel & Convention Centre High River. During your stay, you'll be connected to the convention centre and just a quick walk from High River Visitor Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Seasons Cafe & Eatery
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, a conference centre and an ATM
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of High River Visitor Information Centre and Sheppard Family Park
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 1620 square feet (151 square metres) and includes a conference centre. An indoor pool, a vending machine, and room service (during limited hours) are also featured at the business-friendly Heritage Inn Hotel & Convention Centre High River. Self parking is free.

This High River hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Seasons Cafe & Eatery – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Shooters Lounge – This bar specialises in American cuisine. Open daily.
Spitzee Post Bar & Grill – This bar specialises in American cuisine. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CAD 16 to 21 for adults and CAD 10 to 10 for children
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Seasons Cafe & Eatery
  • Shooters Lounge
  • Spitzee Post Bar & Grill

Things to do

  • Billiards/pool table
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference centre (1,620 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed for Christmas Eve, Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 16 to 21 for adults and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Heritage Convent High River
Heritage Inn Hotel & Convent
Heritage Inn Hotel & Convent High River
Heritage Inn Hotel High River
Heritage Inn Hotel
Heritage High River
Heritage Inn Hotel & Convention Centre High River Hotel
Heritage Inn Hotel & Convention Centre High River High River

Heritage Inn Hotel & Convention Centre High River Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 201 out of 609 reviews
Rating 8 - Good. 201 out of 609 reviews
Rating 6 - Okay. 122 out of 609 reviews
Rating 4 - Poor. 52 out of 609 reviews
Rating 2 - Terrible. 33 out of 609 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Johanne

Good Location

The best thing about staying here is location. Everything with the room was just fine.
Stayed 2 nights in Sep 2025

8/10 Good

garnet

Liked: Staff & service
Expensive
Stayed 1 night in Sep 2025

6/10 Okay

Jamie

Stayed 1 night in Sep 2025

10/10 Excellent

BobbeJo, Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that was missing was there was not I coffee machine in the room and paper and pan
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark, Lethbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean rooms, comfy bed, and breakfast buffet.
Stayed 1 night in Sep 2025

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service
This hotel in fine. But for nearly $200 a night. I expect certain details to be tended to. The bathroom sink tap is so old and worn out thar it cannot be cleaned properly. Also, theres a lack of attention to detail. Like in our room, there was a flat screen TV sitting on a dresser, but there was also a flatscreen mount fixture hanging on the wall above it. A simple efdort could have been made to remove the flatscreen mount and plug the holes or even cover the wall damage with wall art. The room itself was clean enough, but the hallways smelled of stale cigarette (even though the rooms are nonsmoking) and there were many stains on the hallways rugs. The floating ceiling had a ton of damage and it was covered in sagging plastic. It didn't seem like they were in the middle of fixing it. It just looked like this was their solution to a real problem. So very run down overall. Again, I expect more once I am paying a certain price.
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

mixed feelings

I was disappointed that the pool was not available for early morning due to being surrounded by rooms. It was nice of the front desk person to allow me to access the pool early but I did not want to make noise, the hot tub was broken and the pool freezing. The drain in the tub was rusty. But the room was comfortable and staff was great.
Stayed 2 nights in Aug 2025

6/10 Okay

Janine

Disliked: Property conditions & facilities
We were met by a wonderful front desk attendant who checked us in. When we asked about the continental breakfast that was included in our fee, we were told, that because the next day was a holiday, the restaurant would be closed. The room was clean, and the bed was reasonably comfortable; however, several things in the bathroom could use an update: the door didnt fit in the jamb, so didn't close properly; there was questionable staining on the bathroom ceiling; and the door hinges and towel rack had rust spots. When we checked out, we had to ask for a discount, as compensation for no breakfast, which the desk clerk gave us....nothing would have been done, if we didn't ask.
Stayed 1 night in Aug 2025

2/10 Terrible

Kendra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like an abandoned vehicle in back parking of hotel full of garbage that's been there for over a month. Drunk people in the parking lot being loud and fighting, room was a hike to get to... with no elevator. Staff was unaccommodating.. considering the last time i was there it was not good as well. Very disappointed... not worth the money.
Stayed 1 night in Aug 2025

6/10 Okay

Beatrice

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok
Stayed 1 night in Aug 2025

8/10 Good

Lord Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Braelene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff started vaccuming/cleaning the room next to me at 8am. I asked the front desk to please stop, they did not. The hotel was not busy, I did not understand why they couldnt wait till 11am before waking me on my one day where I could sleep in. They continued vaccuming that room with the door open as well as the hallway. The shower curtains were not waterproof as well and the bathroom filled with water post shower. Additionally, the water pressure in the shower almost blasted me to Nova Scotia. Tons of water stains everywhere. Would not recommend if you want a shower or a sleep in or even respect when you ask the front staff to accommodate.
Stayed 1 night in Aug 2025

6/10 Okay

ALDIN

Need more amenities and earlier breakfast timw
Stayed 1 night in Aug 2025

6/10 Okay

Cory

Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Older facility but clean and friendly staff
Stayed 1 night in Aug 2025

4/10 Poor

arthur wm, Alberta Beach

Contains a dining room and bar. BUT dining room closed each evening when needed. Staff OK but unable or unwilling to put us in a room closer to the facilities. We were at the end of the hotel next to the pool and no outside window. I am 90 so this was strong negative. Do not plan to return.
Stayed 3 nights in Aug 2025

4/10 Poor

G

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We checked in earlier (they couldn't figure out what they were supposed to charge us until the next morning)but arrived to sleep at 3am and at 830am housekeeping was knocking on our door to clean the room?!!? Were planning on showering at around 930am but shower drain was mostly plugged so showered anyway. This used to be the place to stay in High River but definitely now needs some TLC. Would stay elsewhere next time if in the area.
Stayed 1 night in Aug 2025

6/10 Okay

Douglas

Travelled with family
A 2 star average hotel
Stayed 1 night in Aug 2025

8/10 Good

ivonne

Travelled with family
Liked: Staff & service
Premises are very old! But staff is great!
Stayed 3 nights in Aug 2025

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
It was what I neede
Stayed 1 night in Aug 2025

10/10 Excellent

Bree

Stayed 1 night in Aug 2025

2/10 Terrible

Craig

Key didn’t work and when was corrected, the room was occupied. We canceled
Stayed 1 night in Aug 2025

4/10 Poor

Jesse

Stayed 1 night in Aug 2025

6/10 Okay

Kendra

Business traveller
Liked: Staff & service
Really expensive, stay away for a low quality room.
Stayed 1 night in Aug 2025

4/10 Poor

Gregory

Business traveller, Travelled with partner
Check in was fine. We didn’t get the rate we booked. The room was musky with the pool just outside our window. We booked a king bed and got 2 queens. Restaurant food for breakfast was excellent with excellent service.
Stayed 1 night in Aug 2025