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Always pleasant staff with excellent customer service, clean rooms, nice hot water for relaxing shower, and convenient. The BEST in the Cambridge area!
This hotel was very nice and clean. We enjoyed the spacious room, which was a plus for my husband and I. Check in and check out were a breeze and the staff was very friendly and responsive. They also had one of the best complimentary breakfasts I've seen in a long time. I would stay again without question.
I actually had to cancel my stay as I stood in the lobby. My mother has dementia and just wanted to get home. She and I had a very tense time in the parking lot, but clerk Marisa was such a big help! She offered snacks for my mother and tried desperately to see if the stay could be tefunded. (It couldn’t). Because of her kindness and the kindness of a bystander, LeAnn, I give this hotel 5 stars!
Everything was excellent! There was a lady who was uncontrollably laughing at 1am in the morning, no big deal! We all need to laugh more!! The breakfast was superb. 10/10
Teenagers in the property asking me for money to stay in the hotel. Manager took care of it with class, did a great job. May heed to increase security as it was one small sized manager versus several male teens. Luckily she did an amazing job.
The room was very clean, the staff friendly, more than adequate parking, convenient location. The hotel was very quiet except for one guest who insisted on letting his door bang shut each time he entered/exited. But there's always one of them, isn't there?