10/10 Excellent
Ashley
Travelled with family
6 Jun 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabins are super cute and clean, however I would recommend getting a front row cabin for proper ocean views and the best bang for your buck. The back cabins don't have an unobstructed ocean views like the front ones do, and online booking was misleading. The Front desk lady was quite rude when we asked to switch cabins to a front row cabin as that's why we booked a cabin at the resort to begin with as it was our first and only time visiting Campbell River. She told us that they don't assign rooms upon booking, but assign them on arrival - then in the same sentence told us that our room had already been assigned to us ? The room we were given was a back row cabin. We were bummed and decided to ask for a front row cabin basically right away (not even five minutes after arrival) as several front row cabins appeared to be empty. She replied with we were already assigned a room at the back and even though we hadn't touched anything or even spent more than one minute inside the cabin she refused to put us in a front cabin. Don't get me wrong, the cabin was well kept and equipped with a large two person soaker tub and a kitchenette, however, we were looking for the ocean views for a truly memorable experience. We never did get the cabin change and several front row cabins remained empty for the entirety of our stay. I do recommend this resort but their customer service could use an upgrade/update!!
Ashley
Stayed 1 night in Jun 2025
