Beloved Playa Mujeres - Couples Only All Inclusive

5.0 star property
VIP Access

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Photo gallery for Beloved Playa Mujeres - Couples Only All Inclusive

Beach bar
View from room
Exterior
3 outdoor pools, pool loungers
55-inch LED TV with satellite channels, TV

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View in a map
Condominio Playa Mujeres, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪45 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Terrace Suite With Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 173 sq m
  • Sleeps 2
  • 1 King Bed

Beachfront Casita Suite w/ Private Pool

  • 102 sq m
  • Sleeps 2
  • 1 King Bed

Beachfront Two Story Casita Suite w/ Plunge Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 112 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Junior Suite with Round Jacuzzi

9.8 out of 10
Exceptional
(35 reviews)
  • 89 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Swim Up Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View

10.0 out of 10
Exceptional
(11 reviews)
  • 89 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Ocean View Terrace Suite w/ Plunge Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 173 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Casita Suite w/ Private Pool

9.4 out of 10
Exceptional
(6 reviews)
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

Two Story Casita Suite w Plunge Pool

9.6 out of 10
Exceptional
(5 reviews)
  • 112 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Ocean View Penthouse Ste w/plunge pool

  • 267 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Beloved Playa Mujeres - Couples Only All Inclusive

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Beloved Playa Mujeres - Couples Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Beloved Playa Mujeres - Couples Only All Inclusive offers 109 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Beloved Spa has 14 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Beloved Playa Mujeres - Couples Only All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mujeres Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • For dining with ocean views, stop by Le Bisou, one of the property's 5 restaurants and 6 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body scrubs, massages or body treatments at The Beloved Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, parasailing and sailing
  • Guests have great things to say about the helpful staff and the beach
  • Just a 5-minute drive from Punta Sam Ferry Terminal and 7 minutes from El Meco Archaeological Site
  • Airport shuttle service available for a fee
Beloved Playa Mujeres - Couples Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Beloved Playa Mujeres - Couples Only All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi.

A hot tub, a fitness centre, and spa services are also featured at the luxury Beloved Playa Mujeres - Couples Only All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

Le Bisou – Overlooking the ocean and garden, this fine-dining restaurant serves breakfast and dinner.
Lupita Steakhouse – This beachfront steakhouse only serves dinner. Guests can enjoy drinks at the bar. Open daily.
La Isla Trattoria – Overlooking the ocean and garden, this theme restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
El Mar – This beachfront restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Football

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mar
  • La Isla Trattoria
  • Le Bisou
  • Lupita Steakhouse

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Parasailing
  • Pilates classes
  • Sailing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (79 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (75 centimetre high)

More

  • 10 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Beloved Playa Mujeres - Couples Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 3904.21 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Beloved Hotel
Beloved Hotel All Inclusive
Beloved Hotel Playa Mujeres
Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres
Playa Mujeres Beloved Hotel
Beloved Playa Mujeres Excellence Group All Inclusive
Beloved Excellence Group All Inclusive
Beloved Playa Mujeres Excellence Group
Beloved Excellence Group
Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
Beloved Excellence All Inclusive AdultsOnly
Beloved Playa Mujeres Excellence AdultsOnly
Beloved Excellence AdultsOnly
Beloved Playa Mujeres by Excellence Group All Inclusive
The Beloved Hotel Playa Mujeres All Inclusive
Beloved Playa Mujeres by Excellence Group
Beloved Mujeres Excellence In
Beloved Playa Mujeres Couples Only All Inclusive
Beloved Playa Mujeres - Couples Only All Inclusive Punta Sam

Beloved Playa Mujeres - Couples Only All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 834 out of 1006 reviews
Rating 8 - Good. 117 out of 1006 reviews
Rating 6 - Okay. 26 out of 1006 reviews
Rating 4 - Poor. 8 out of 1006 reviews
Rating 2 - Terrible. 21 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Stayed 4 nights in Jul 2025

10/10 Excellent

Alanis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was INCREDIBLE. Cannot express how amazing our experience was. The resort was beautiful, the food was 10/10. We did a spa service and it was an incredible experience I don’t think we’ll ever experience anything like it elsewhere. Already looking to return would definitely recommend
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicole Allyson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Friendly staff, food are good
Stayed 4 nights in Jul 2025

10/10 Excellent

Darla, NEW BOSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was absolutely perfect. The food was just outstanding at each restaurant. The service goes above and beyond at all levels to make you comfortable. Everything is spotlessly clean. We loved every minute and have zero complaints at all. I would HIGHLY recommend this spot for any couple!!
Stayed 7 nights in Jun 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area and the staff was lovely, the hospitality and the swift service for our needs was amazing meeting. The staff really had the property well maintained and the beach area was amazing!!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Stephan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unbelievable attention to detail! All of the amenities were top tier and it felt like a VIP experience! We’ll remember this trip forever ❤️
Stayed 4 nights in Jun 2025

10/10 Excellent

Eryka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and always ready to help. The spa was amazing!
Stayed 4 nights in Jun 2025

4/10 Poor

Oscar Marino

Travelled with partner
We had our flight get canceled due to weather. The resort was not understanding and we lost 2 nights they wouldn’t even give us a discount I had to pay for 2 more nights. Once we got into our room the power kept going out in the room and everything would shut off. We had a nice room with the private pool. They had to come and look at it 2 times for us, the outside patio door broke off in our room and they had to come fix it. They fixed it and then the bottom latch did not line up for the door to lock. During our time there one of the nights at the steak restaurant the waiter was very rude to my wife. He eventually stopped talking to her and I had to say something. We were trying hard to not let all these things ruin the experience. The following night at another one of the restaurant my wife ordered the chicken and it was bright pink in the middle. We had the waiter come see and he was shocked they were very good with apologizing and bringing her a new meal asap! At that moment the manger from the restaurant came out and told us that he was going to make sure moving forward anywhere we ate they would make sure we would be taken care of. He did follow through with that and the rest of our time there we had no issues with the food.Out of the restaurants they had the best thing was the taco truck and the beach food! The best part of the entire stay was the waiter at the Beach. Fernando was absolutely great and wonderful if it wasn’t for him I think we would have left early.
Stayed 4 nights in Jun 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Neal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Boutique style hotel that pampers and caters to your every need. Secluded area that is perfect for anyone that doesn’t want all the hustle and bustle of a big hotel, kids everywhere, and loud music blaring. Peaceful and relaxing. The food was amazing. Gotta get the pastor tacos from the taco truck. Shout out to Christian, Areola, Fabiola. Elvis, and Jose for outstanding service in their respective positions.
Stayed 3 nights in Jun 2025

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Very clean and well maintained. Highly recommend. Very friendly staff. We stayed at roon 323. Everyone was very friendly. I would like to also say special thanks to beach concierge Dennise and waiter Louis who were excellent at the beach area. We’re looking forward to come back again
Stayed 5 nights in Jun 2025

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I’ve stayed in majestic & beloved. I would say beloved had a older crow
Stayed 5 nights in Jun 2025

10/10 Excellent

JESSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing, quiet, idyllic. We loved the experience. Quiet beach, everything is included so we would just go to the ice cream/coffee shop every couple of hours, like in a story book. We had incredibly high quality breakfast and dinner daily, classy live music at night, the whole resort wasn't too big and was enclosed, isolated from other resorts, and so quiet, and the landscaping was a main focus and was incredible...we loved the different plants and foliage, it was like being in a botanical garden. We loved to walk around and chat and just enjoy each others' company. We are 33 and 39 and most couples there were in their 40s-60s. Everyone seemed in love and enjoying each others' company. Many shimmering swimming pools as well. The AC wasn't working very well in the rooms, it was cold enough but the humidity wasn't being very well controlled. This wasn't a significant issue when compared to the rest of the ideal experience we had. We definitely want to return to this exact resort within the next year.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dariel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, wonderful staff and delicious food!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Kyle Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Shuangyi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Laurissa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great customer service. Fernando our server at the beach was amazing. We were a party of 6 with lots of drink and food orders. He provided exceptional service. Alberto in the breakfast dining area was wonderful as well and helped us make a reservation for dinner. The staff in the spa were equally as wonderful and Estephania, my masseuse, gave me the best massage experience I've ever had. Wonderful place to stay filled with great staff! Hope to return soon!
Stayed 4 nights in Jun 2025

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best vacation I've taken. We visited Beloved for our late Honeymoon/Early 5 Year Anniversary trip and it was everything that we envisioned. We had a Terrace Suite with Plunge Pool and it was even better than expected. The beaches were beautiful and the service from Fernando was the best all week during our stay! Definitely get one of the cabanas if you can afford to. When we weren't at the beach, we were at the pool bar, which as equally as great. As for events, we wanted a quieter vibe, which led to us picking Beloved. However, Marisol had great movie trivia in the lobby and there was wonderful music in the lobby and terrace. Food wise, all of the food and service was great. Brian at Le Bisou, Benito at El Mar, and Alberto at La Isla Trattoria provided the best service. Lastly, the Spa. We went for our included Hydrotherapy session. It was great. But when you sign up for the app, they offer deals so we splurged for a massage - both my wife & I's first. LIFE-CHANGING. Both Griselda and Berenice made us feel comfortable and gave great service. I couldn't recommend Beloved enough and if we choose to visit Mexico again, we have our resort!
Stayed 4 nights in Jun 2025

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. AC was cold! The restaurants were very good.
Stayed 4 nights in Jun 2025

8/10 Good

Ashley, Derby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Before I stayed at the property I seen a lot of reviews saying it’s an older property, but so well up kept. This is very true! We stayed in the two story ocean view casita. Where I seen wear was the indoor hot tub and the outdoor pool you could tell they were older and had been painted over, but it didn’t take away from the beauty of the room. In our opinion the ocean view is just as good as the ocean front if you didn’t want to pay the extra money. The bed was amazing! We’ve stayed in Mexico 12 times and this was the first time that we both slept amazing every night! Loved everything about the room, the upstairs pool area and the stairs going up to the pool can be slippery. Really the only big con is they haven’t upgraded to the key card bracelets, so you have to carry around a room key with you. Which for us we kept demagnetizing it and having to go get new ones almost everyday. Good thing it’s a smaller property! The food was surprisingly very good and some delicious! The clam chowder at el mar was amazing! The sushi and ceviche yum! The taco truck delicious! Good portions too! The drinks are delicious and good variety. The cafe has great coffee drinks and delicious pastries and sweet treats. The staff is amazing and very hospitable. They have some activities that were very fun, we did the sip and paint, bracelet making and watched the magic show and the liquid show. The liquid show is absolutely amazing!! Will definitely be returning!
Stayed 4 nights in Jun 2025

10/10 Excellent

Alyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was a calm place, very relaxing. Incredible service by our swim out room from Oscar!
Stayed 6 nights in Jun 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 2 nights in May 2025