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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains
Restaurant
Massages on the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Place, La Isla Shopping Mall
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(74 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(43 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes a private beach
  • Guests have great things to say about the beach and the pool
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 779 out of 1911 reviews
Rating 8 - Good. 447 out of 1911 reviews
Rating 6 - Okay. 297 out of 1911 reviews
Rating 4 - Poor. 164 out of 1911 reviews
Rating 2 - Terrible. 224 out of 1911 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Laurel

Stayed 3 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Beautiful room, but some of the policies are strange. Sometimes people need some kind of liquid at night. Juice not even being allowed from outside makes this place a no for the future.
Stayed 1 night in Jan 2026

2/10 Terrible

Julio p sanchez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel is out-dated toilet didnt work, Tv didn't work, ceiling light didnt work . and they didnt fix any of it.
Stayed 3 nights in Jan 2026

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in okay condition, little outdated but relatively comfortable. The room had a jacuzzi, with a restroom faucet, it would take hours to fill up and hot water would turn cold. Very inconvenient. The staff were friendly and helpful when asked for assistance. Beautiful view to the pool area and ocean. Having immediate access to the beach was very nice for morning and evening walks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Le personnel très accueillant À l’accueil le personnel très compétent le ménage des chambres, impeccable William barman très compétant, et professionnel ..
Stayed 1 night in Jan 2026

6/10 Okay

Derong

Liked: Cleanliness
Room,staff,amenities.the toilet I stayed was so bad condition.water went down so slowly.there’s ants in the bathroom.hotel is old.but the oceanview is incredible gorgeous.still worth the trip.
Stayed 2 nights in Jan 2026

6/10 Okay

Billie

Travelled with family
Liked: Staff & service
Rooms need updating. Staff was exceptional. Dining area was noisy and voices carried and echoed.
Stayed 1 night in Jan 2026

10/10 Excellent

Abraham Daniel, Troy

Stayed 3 nights in Jan 2026

6/10 Okay

Juan

Travelled with partner
Liked: Staff & service, amenities
Cyan Hotel has a beautiful beachfront location with an amazing ocean view and a nice pool that really makes the stay enjoyable. The room was good enough for sleeping and relaxing after a long day, and all the basic necessities were available. While the room was comfortable overall, it could use some maintenance and updates in certain areas. Still, the location and views make it a good option if you’re looking for a simple place to stay by the beach.
Stayed 6 nights in Dec 2025

8/10 Good

Jorge

Stayed 7 nights in Jan 2026

10/10 Excellent

Kristina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the infinity pool and view of the beach. William the bartender was very attentive and was super friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great breakfast. Easy to check in and out.
Stayed 1 night in Jan 2026

6/10 Okay

Michael Robert

Stayed 6 nights in Jan 2026

2/10 Terrible

Kyle

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Food was horrible, service was even worse. As far as the cleanliness goes, I wasn’t even comfortable having my self or my children anywhere near the couch. Was absolutely disgusting. Safe to say we will never recommend or return.
Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Stayed 2 nights in Jan 2026

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room could have been a bit cleaner. Found a few unwanted hairs.
Stayed 3 nights in Jan 2026

10/10 Excellent

Wade

Travelled with family
Liked: Cleanliness
The staff was great, but we thought we ordered a balcony and only got a sealed balcony door, that didn’t open, and no balcony.
Stayed 4 nights in Jan 2026

10/10 Excellent

Rainara

Stayed 2 nights in Jan 2026

6/10 Okay

As

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff 10/10- they were so nice and very helpful. Room- 4/10 because everything was so messed up. Ceiling was leaking and we had to get it fixed and no microwave. Jacuzzi was dirty and room lights were flickering. Balcony floor was always wet idk where all this water came from. Main thing is that Internet does not work in the basement we have to go outside pool area or somewhere to get wifi.
Stayed 6 nights in Dec 2025

10/10 Excellent

Francisco

Disliked: Cleanliness
Staff was great.
Ocean view was great
Room with pool view is a plus
Great location
Stayed 1 night in Jan 2026

8/10 Good

Nela

Travelled with family
Liked: Amenities
We had a good time the hotel is nice but need some repair and more maintenance location is good for who want to go and rest. The restaurant is ok good flavour and nice service.
Stayed 3 nights in Jan 2026

8/10 Good

Amar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The second room was.much better then the previous one
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2026

2/10 Terrible

ketankumar Jayeshbhai

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not up to mark. It’s okay
Stayed 5 nights in Dec 2025

8/10 Good

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feliz año
Stayed 2 nights in Jan 2026