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Krystal Cancun All Inclusive

4.0 star property

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Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
View from room
Outdoor pool, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch served; local and international cuisine
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
  • Room service
  • Housekeeping

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(31 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Krystal Grand Cancun All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, 1,001 reviews
Krystal Grand Cancun All Inclusive

About this property

Krystal Cancun All Inclusive

Family-friendly hotel on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Krystal Cancun All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants.
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 42-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Krystal Cancun All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Gaviota Azul Beach. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy local and international cuisine with ocean views at Aquamarina, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, facials or massages at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and fitness classes
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute walk from Gaviota Azul Beach and 4 minutes on foot from Cancun Convention Center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub and a fitness centre. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

Aquamarina – This poolside buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Las Velas – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda El Mortero – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
El Mediterraneo – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
24-hour room service
In-room minibar (non-alcoholic beverages included)

Land activities

Children's club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mediterraneo
  • Hacienda El Mortero
  • Las Velas

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • Lift

More

  • 3 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1981
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Krystal Cancun All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 448 out of 1164 reviews
Rating 8 - Good. 281 out of 1164 reviews
Rating 6 - Okay. 206 out of 1164 reviews
Rating 4 - Poor. 104 out of 1164 reviews
Rating 2 - Terrible. 125 out of 1164 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Quanesha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in May 2025

10/10 Excellent

Blanca Ellena

Stayed 6 nights in May 2025

6/10 Okay

Amber R

Travelled with family
Liked: Cleanliness, amenities
It was a nice hotel food was good but the room was my biggest complaint no full body mirror
Stayed 4 nights in May 2025

10/10 Excellent

R.

Stayed 2 nights in May 2025

8/10 Good

Jean Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Rex Jerome Best

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just spent a week at the Hotel Krystal Cancun and had a really good time. A lot of maintenance was going on but they did a really good job of not interfering with guest’s stay. Food was pretty good except for at the Pecadaria, it was great there! Ask for Antonio to be your server at Pescadaria. He is excellent and the hotel is lucky to have him. He could give some of the bartenders a lesson in customer service. Drinks were OK, little bit watered down. Not all of the liquor displayed is available for all inclusive guests. Some you have to pay for. Roman was pretty comfortable. Stayed in a Krystal Klub room that was suppose to be newly renovated but it needed work. Lobby staff was very helpful with questions. The beach in this area is in a very desirable part of the beach. The hotel is also located in a very convenient area to nightlife and shopping. There is a grocery store nearby if you need items and there is also a bus stop nearby that is very easy to use to move around the hotel zone area.
Stayed 6 nights in May 2025

6/10 Okay

Kerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
Stayed 7 nights in May 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ruth

Love it 💜
Stayed 4 nights in May 2025

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 5 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Staff was wonde
Stayed 7 nights in May 2025

8/10 Good

Antonio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was amazing the hotel is a little bit old and the hall way going to my room have a piece of paper the hole week
Stayed 5 nights in May 2025

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice place to stay at
Stayed 3 nights in Apr 2025

8/10 Good

Angela Marie

Liked: Cleanliness, staff & service
Excellent location
Stayed 5 nights in Apr 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Over
Stayed 3 nights in Apr 2025

10/10 Excellent

Gilberto Ivan

Stayed 7 nights in Apr 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Sal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

2/10 Terrible

Corey

Stayed 3 nights in May 2025

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal Cancun is a great all inclusive resort for the family. Especially those with young children. This staff for friendly and the place was claim. The food was good but could improve. We purchased the all inclusive which also included drinks. The alcohol was definitely not top shelf. But the overall is experience was good. They have a great pool and one area has a swim up Bar. And the beach is absolutely stunning.
Stayed 3 nights in May 2025

6/10 Okay

Sonora

Stayed 8 nights in Apr 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Maria

Stayed 3 nights in Apr 2025