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Occidental Tucancún All Inclusive

3.5 star property

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Photo gallery for Occidental Tucancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
View from room
On the beach, white sand, sun-loungers, beach umbrellas
View from room
Indoor wedding

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO, 77500
  • Place, Marlin Beach
    ‪3 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Place, Aquaworld
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Premium Room, Sea View (Level)

1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Room, Sea View (Level)

8.0 out of 10
Very good
(21 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room

7.8 out of 10
Good
(133 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room, Sea View

Double Room, Sea View | 1 bedroom, free minibar, in-room safe, iron/ironing board

Double Room, Sea View

8.2 out of 10
Very good
(125 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Suite, Oceanfront (Level)

Premium Suite, Oceanfront (Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Premium Suite, Oceanfront (Level)

10.0 out of 10
Exceptional
(4 reviews)
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Oceanfront (Premium Level)

Family Room, Oceanfront (Premium Level) | 1 bedroom, free minibar, in-room safe, iron/ironing board

Family Room, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(13 reviews)
  • 129 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

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About this property

Occidental Tucancún All Inclusive

On beach with 3 outdoor pools for sandy fun near Luxury Avenue Shopping Mall
Catch some rays at the beach or spend the day relaxing at Occidental Tucancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Tucancún All Inclusive offers 339 air-conditioned accommodations with free minibar items and a safe. LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Occidental Tucancún All Inclusive's great beach location. During your stay, you're just a quick walk from Hotel Zone Beaches. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine at México Lindo, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Treat yourself to hydrotherapy, body wraps or body treatments at Zenserenz
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and basketball
  • Guests have great things to say about the location and the beach
  • Steps from Luxury Avenue Shopping Mall and 5 minutes on foot from Marlin Beach
Occidental Tucancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Occidental Tucancún All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required.
El Mirador – On-site buffet restaurant. Open daily.
La Claraboya – This restaurant specialises in seafood. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 3 poolside bars
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mirador
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Pool gate
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Tucancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo Tucancun Beach
Occidental Tucancún All Inclusive Cancun
Tucancun Beach All Inclusive
Tucancun Beach Barcelo
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Barcelo Tucancun Beach Resort
Cancun Barcelo
Tucancun Hotel
Occidental Tucancún Cancun
Occidental Tucancún
Occidental Tucancún All Inclusive All-inclusive property Cancun
Occidental Tucancún All Inclusive All-inclusive property
Barcelo Tucancun Beach All Inclusive
Occintal Tucancún Inclusive i
Occidental Tucancún All Inclusive Cancun
Occidental Tucancún All Inclusive All-inclusive property
Occidental Tucancún All Inclusive All-inclusive property Cancun

Occidental Tucancún All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 522 out of 1342 reviews
Rating 8 - Good. 350 out of 1342 reviews
Rating 6 - Okay. 255 out of 1342 reviews
Rating 4 - Poor. 108 out of 1342 reviews
Rating 2 - Terrible. 107 out of 1342 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll come back again!
Stayed 5 nights in Jul 2025

8/10 Good

Lesley

Stayed 4 nights in Jul 2025

4/10 Poor

Nahel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although the service was beyond good. Everyone was very welcoming and warm. However the food was terrible. The restaurants and the buffet had very bad quality food. So many pork items mixed with other meets, cros contaminated with pork. Items out on buffet say beef when in reality they have pork inside them. So it was a bad experience food wise. Also the rooms e not cold meanwhile when they be showing us the sweets those rooms were cold . But regular rooms were not cold at all . We had to ask for a fan during our whole stay there. I loved the service everyone was so nice. But plz work on the food the food is extremely bad. The whole time there I haven’t seen not even one shrimp. Like the kitchen us horrible. If u looking for cold rooms and good food this isn’t for u. But we had fun overall nice stay could’ve been epic if the food was Muslim friendly.
Stayed 5 nights in Jul 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service
Stayed 8 nights in Jul 2025

6/10 Okay

Yatzel

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Daisynel Galing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Jesse

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The rooms are pretty basic but like Vegas your not in them but only to sleep.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roger, Nancy and all the other waiters, housekeepers were great. I’m definitely going back!
Stayed 4 nights in Jul 2025

4/10 Poor

Aftab

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
95% of people on this resort were from Mexico and all spoke nothing but spanish. The staff knew very little Spanish also, but I'm guessing that's due to them catering only to Mexican tourist. The buildings structure is falling a part in a lot of places. Restaurants only had fans, but that did not help with the heat so everyone was sweating like pigs. Bartenders needs tips or they pretend not to see you and serve others. Seaweed was a lot on the beach and no one cleaning. Hardrock hotel had someone cleaning every morning so water was beautiful with very little seaweed. We arrived at airport and hotel did not provide taxi service for us so we had to pay $20 USDper head. When you arrive you have to pay a hotel tax per head which we were not aware of and thought this was also covered. We came back July 13th 2025 and have been sick to our stomach with diarrhea and puking and it's now July 17th. Another person ended up getting hives. Overall never will go back here ever. Terrible experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 6 nights in Jul 2025

10/10 Excellent

April Gian, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful expedience, staffs are great and helpful, very amazing trip and the location is perfect!! Food js great and tasty!
Stayed 7 nights in Jun 2025

4/10 Poor

Brande

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This is a difficult review to write. The staff was fantastic. We loved the bartenders, especially in the adult pool. The servers in the Mexican restaurant were also top notch and attentive. Now the down side. Had I known this property sells day passes, I would have never booked here. The pools are too small for this as are the property buffets. The process to make a reservation in one of the restaurants for dinner is ridiculous. You essentially have to be in line at 7AM to begin making a reservation in a restaurant. Even then, they may not give you a reservation. They told us that they have to save spots for premium and club members that "might" want to dine. Our last night, we had to fight for a reservation at 7:30. For the duration of our meal, we were the only people in the restaurant. This is a terrible company policy. I would not book here again.
Stayed 4 nights in Jul 2025

8/10 Good

Tommy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was nice, some areas could use some work. Pools and rooms were clean. Buffet food was ok but not much variety, same things everyday. Restaurants were nice but food mediocre. The staff was phenomenal, very helpful and always available. The shows were pretty good. Saw Michael Jackson show and Circus show, both were entertaining. It felt like majority of people were nearby residents. Family vibes but overall pretty quiet. Small and nice but I would probably go for a larger resort next time.
Stayed 3 nights in Jun 2025

4/10 Poor

Marisol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is great!! They are friendly and provide excellent service. We did not like that we had to make reservation every day if we wanted to eat in a restaurant. We had ti wake up at 7 , there was a big line and when you finally get your turn, the restaurants were booked. The restaurants were too small and I find it very inconvenient being on vacation and have to wake up early if you want to eat in a restaurant, we ended eating on the buffet pretty much every day. The buffet was ok not too good. The drinks did not cocktails were terrible, very sweet no alcohol even when we asked to make it stronger. There is no much entertainment, the theater has some shows, but there is nothing on the stage , no decoration or whatsoever. The pools were kind of dirty and too hot. The first day was not too bad , but the next days there was stuff floating. I would not go back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jayleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien localizado
Stayed 3 nights in Jul 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

April

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Giving this a 1 star because the wait staff and bartenders were the highlight of the stay. We stayed at the resort with 2 other families. We had to line up at 7:00 am every morning to make reservations for the restaurants which were virtually empty when we went to eat. The final night we were there we were told we couldn't eat until 9:30 because they had to "save" the spots for the premium guests and members. After some convincing we did get moved up to 7:30 and we were the only table in there. After night 1 we had to switch rooms due to a paint odor and AC that did not work. Black water spewed out of the other room we had. Both rooms were very dated and not well maintained. Pools were very crowded mostly due to the fact that they allow people to purchase day passes to the resort. I would not recommend this resort at all.
Stayed 4 nights in Jul 2025

8/10 Good

Ligia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old building with many defects
Stayed 6 nights in Jul 2025

8/10 Good

RICARDO

Stayed 7 nights in Jun 2025

10/10 Excellent

Hunter Kaydon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Jun 2025

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not much entertainment or activities
Stayed 7 nights in Jun 2025

8/10 Good

jesus j Contreras

everything was great
Stayed 3 nights in Jul 2025

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very good experience food was good staff was very friendly love the stay very close to everything I recommend this
Stayed 7 nights in Jun 2025

10/10 Excellent

Cesar, Houston

Stayed 3 nights in Jul 2025

8/10 Good

DAISY JEANNETTE RAMOS

Travelled with family
Liked: Cleanliness, property conditions & facilities
In general, Occidental Tucancún is a good hotel. Rooms and facilities are great. They check-in us early, so we can lunch and use facilities (no rooms). At check-out (11AM), they offer a pass until 1PM, so you can lunch if you want.
Stayed 4 nights in Jul 2025