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Pachamaya Holistic Wellness & Spa

4.0 star property
VIP Access

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Photo gallery for Pachamaya Holistic Wellness & Spa

Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, pool loungers
Terrace/patio
Restaurant
Grand Room | Individually decorated, individually furnished, bed sheets
Executive Suite, 1 King Bed | Individually decorated, individually furnished, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Gym
  • Pet-friendly
  • Laundry

Explore the area

View in a map
Av Uxmal, Lote 19, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    ‪5 min walk‬
  • Place, Las Palapas Park
    ‪6 min walk‬
  • Place, Mercado 23
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Individually decorated, individually furnished, bed sheets

Deluxe Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Futon

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | Individually decorated, individually furnished, bed sheets

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Individually decorated, individually furnished, bed sheets

Family Room, Multiple Beds

8.8 out of 10
Excellent
(5 reviews)
  • 33 sq m
  • Sleeps 8
  • 4 Single Bunk Beds

View all photos for Grand Room

Grand Room | Individually decorated, individually furnished, bed sheets

Grand Room

  • 32 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Grand Double Room

Grand Double Room | Individually decorated, individually furnished, bed sheets

Grand Double Room

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 6
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Superior Double Room

Individually decorated, individually furnished, bed sheets

Superior Double Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Individually decorated, individually furnished, bed sheets

Executive Suite, 1 Double Bed

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Individually decorated, individually furnished, bed sheets

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Pachamaya Holistic Wellness & Spa

Adults-only hotel with fitness centre and spa services
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, massage/treatment rooms and a fridge in a common area are on-site. Housekeeping is available on request.
Pachamaya Holistic Wellness & Spa offers 14 air-conditioned accommodations, with complimentary bottles of water. Each accommodation is individually furnished and decorated. Bathrooms include a shower. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
During your stay at Pachamaya Holistic Wellness & Spa, you're just a quick walk from Benito Juarez Municipal Building. Features include free WiFi in public areas and free self-parking, plus an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, Pilates classes and yoga classes
  • Just a 2-minute drive from Plaza Las Americas and a few minutes from Puerto Cancun Marina Town Center
  • Airport pick-up, railway station and theme park shuttle service available for a fee
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Pachamaya Holistic Wellness & Spa offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include meeting rooms and coworking spaces.

WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at Pachamaya Holistic Wellness & Spa. An area shuttle within 100 kilometres and a shuttle from the airport to the hotel (available 24 hours) are available for a fee. Free self parking is available.

This 4-star Cancun hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 1:00 PM.
Chamana – On-site restaurant.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 kilometres
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 350 to 500 per person
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chamana

Things to do

  • 18-hole adjacent golf course
  • Art gallery
  • Books
  • Designer stores
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Gym
  • Music library
  • Optional golf privileges
  • Outdoor pool
  • Pilates classes
  • Scooter/moped rentals
  • Shopping
  • Yoga classes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Individual decor
  • Individual furnishings
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 500 per person
  • Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10)
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Pachamaya Holistic Wellness & Spa offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 AM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Pachamaya Holistic Wellness & Spa.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pachamaya
Pachamaya Holistic Wellness &
Pachamaya Suites Wellness Spa Retreats
Pachamaya Holistic Wellness & Spa Hotel
Pachamaya Holistic Wellness & Spa Cancun
Pachamaya Holistic Wellness & Spa Hotel Cancun

Pachamaya Holistic Wellness & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 106 reviews
Rating 8 - Good. 25 out of 106 reviews
Rating 6 - Okay. 6 out of 106 reviews
Rating 4 - Poor. 4 out of 106 reviews
Rating 2 - Terrible. 4 out of 106 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Illona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hôtel

Chambre propre, personnel vraiment très sympa ! Tout petit détail : Mais nous ne savions pas que notre chambre était de l’autre côté de la route donc nous devions traverser pour accéder à la piscine !
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room lovely staff
Stayed 4 nights in Jul 2025

2/10 Terrible

Elizabeth

Disliked: Amenities, property conditions & facilities
I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd. You are basically paying to sleep in a room, nothing else is attached.
Stayed 2 nights in Aug 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The best staff! Great location and rooms are clean and comfortable. Totally recommended the place
Stayed 7 nights in Jul 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly! So quiet and peaceful.
Stayed 4 nights in Jun 2025

8/10 Good

Ane Kirstine, Galveston

Stayed 1 night in Mar 2025

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Mikael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing)
Stayed 4 nights in Jun 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Byanka Florius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the smell ss you walked in the staff were super nice and helpful the pool are was beautiful very peaceful very nice hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Bruna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon!
Stayed 3 nights in Mar 2025

8/10 Good

BIK FUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked.
Stayed 1 night in Mar 2025

10/10 Excellent

Mindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden little GEM

The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again!
Stayed 1 night in Feb 2025

10/10 Excellent

Luyue

The hotel was excellent!
Stayed 2 nights in Feb 2025

10/10 Excellent

LaVerne Ashlee

Stayed 2 nights in Feb 2025

8/10 Good

Ed

Travelled with partner
Nice, clean, not a lot of amenities but close to good restaurants. No tv in room. Good wifi tho
Stayed 1 night in Feb 2025

10/10 Excellent

Joe

Stayed 1 night in Feb 2025

10/10 Excellent

Gary

Stayed 1 night in Jan 2025

10/10 Excellent

Marian, Victoria Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and walablility to restaurants. The hot tub was not heated and no coffee available except at restaurant.
Stayed 11 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the facilities. Excellent!
Stayed 1 night in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chelsea

Stayed 8 nights in Jan 2025

8/10 Good

Kim

Stayed 7 nights in Jan 2025