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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Creator video
Lobby
Balcony view
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Forum Beach
    ‪13 min walk‬
  • Cancun Convention Center
    ‪17 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

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Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(24 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(104 reviews)
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(33 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

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Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 359 sq m
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.2 out of 10
Wonderful
(7 reviews)
  • 67 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

8.8 out of 10
Excellent
(6 reviews)
  • 67 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(103 reviews)
  • 56 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 415 sq m
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 114 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 303 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 170 sq m
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 170 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a health club and a sauna.
The on-site spa has 18 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, massages or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 12 minutes on foot from Forum Beach
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gourmet Marché – On-site buffet restaurant.
Hunter Steakhouse – On-site steakhouse. Open daily.
Agave - Mexican Cuisine – On-site restaurant. Open daily.
Jade - Asian Cuisine – On-site restaurant. Open daily.
C/X Culinary Experience – On-site diner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 4.06 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1165 out of 2188 reviews
Rating 8 - Good. 485 out of 2188 reviews
Rating 6 - Okay. 271 out of 2188 reviews
Rating 4 - Poor. 121 out of 2188 reviews
Rating 2 - Terrible. 146 out of 2188 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MD ASHRAFUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel
Stayed 4 nights in Mar 2025

10/10 Excellent

Sulaiman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at this resort. If was convenient, clean, and the staff was wonderful. Can't wait to return for more fun in the sun.
Stayed 4 nights in Mar 2025

6/10 Okay

Sofiia

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Staff wouldn’t try to help unless you hold money in your pocket. Check in process took forever, elevators are super slow, getting drinks from the bar and even if you ask servers in the pool side to bring you drinks takes ages. Bed is constantly wet from a humidity and our sink in the bathroom was leaking and they said it would be fixed the next day, but they didn’t. My friends had food allergies, staff would ask if we have any restrictions and then completely ignore it. For no restriction diet people it was really good and I liked the variety of restaurants they have. The view obviously is perfect and nice thing that they have shower room so after check out you can stay for few more hours and take a shower after salt water. They also had same playlist for every evening « after party » and day activities. It’s an 18 resort and they had 2 nights of karaoke and 2 nights of bingo there for 5 days that I was there.
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Air conditioning

Air conditioning in the room wasn't working. Although the Oceanfront suite was really nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Miranda

Travelled with partner
Liked: Staff & service, amenities
The Good: • The food was excellent. Plenty of options. The buffet never disappointed, and Chef Camela was amazing. He made us feel special, and his dishes were some of the best I’ve had. Had we known this earlier, we wouldn’t have booked any restaurants. • Most staff were friendly. At night during the show, Dennys was fantastic—she constantly checked on our drinks and was quick and attentive. At the poolside bar, Luis was always prompt and provided excellent service. The buffet dining manager, Ismael, was also very kind, regularly checking in on our needs. • The beach was beautiful and felt safe, with security and police always nearby. • The evening shows were fantastic, and we looked forward to them each night. My only recommendation, based on our experience at the Punta Cana location, would be adjusting the timing. Events often overlapped, making it difficult to attend everything. At the other location, the show started at 7:30, followed by themed parties after. The Bad: • The elevators were very slow and overcrowded.It was common to wait 5 mins for an elevator, and with many stops, the ride could take just as long. • When the hotel was full, seating was extremely limited. For beach chairs, we had to be up by 6:30, as they were all taken by 7. On really busy days, people were sitting on towels due to lack of seating. For the same reason restaurant resverstions had to be made by 7 the day prior. -Overall places felt understaffed. Service was often slow and lines were long
Stayed 8 nights in Mar 2025

4/10 Poor

Carolina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

alonzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The staff was also super accomadating. Would recommend anyone to stay here
Stayed 3 nights in Mar 2025

10/10 Excellent

Desmon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a resort ! First time in Cancun ! Everything was perfect ! 10/10
Stayed 4 nights in Jan 2025

10/10 Excellent

Chiamaka Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend
Stayed 4 nights in Mar 2025

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Food is not that great, diamond club is a waste of money, no need for diamond club at this hotel
Stayed 19 nights in Mar 2025

10/10 Excellent

Zayona

Stayed 5 nights in Mar 2025

10/10 Excellent

Nandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do recommend! Walking distance to the strip and other restaurants. Staff was friendly and helpful. Good was ok but that’s every resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Stayed 1 night in Mar 2025

4/10 Poor

Kellen

Unfortunately this property came out lackluster for me. The food really was not anything to write home about. I didn't have anything that tasted bad but there was nothing that would bring me back. I've been to several other resort resorts with absolutely amazing food. I'm not a foodie or a picky eater but I know good food and I know mediocre food. I also did not appreciate that I can't bring food from the buffet back to my room. If I'm paying for the whole experience I should be able to take food back, other resorts allow it and this property has room service. Another thing I did not appreciate about the dining experience was being shooed away from dining in certain sections of the buffet if the wait staff didn't want you to eat in that section. I stated, I'm paying hundreds of dollars to come here I should be able to sit wherever I want when the restaurant is open. The room was fine, the balcony view was absolutely stunning. Overall the experience was not bad however I would not come back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe friendly staff great times
Stayed 3 nights in Mar 2025

10/10 Excellent

Jamil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Arissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort! Only con was the elevators stopping at every floor. Everything else was amazing
Stayed 5 nights in Mar 2025

10/10 Excellent

Mandy Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Halle

Travelled with partner
Disliked: Amenities, property conditions & facilities
I couldn’t say how bad our stay truly was. From issues with the Royalton app and being unable to complete reservations for dinner, to having nowhere to sit if you go outside to the pool/beach area anytime after 8am this place is not good by any means. When we approached guest services about our issues instead of being helpful and rectifying our issues we were sent to FOUR different people, the first of which was a person trying to sell us a travel club while we sat and complained about the poor experience we were having. When we’d finally been able to talk to a supervisor in guest services she offered us a cabana for one day of our stay due to there being no chairs outside (which didn’t help the fact that we wanted to be in the sun and the cabana had no sun). However we agreed to a cabana and the supervisor came out with a non-disclosure agreement for us to sign in order to receive the cabana. On our last night, the app didn’t work again (per usual, they told us both to download the app and then said because we both downloaded the app that’s why it wouldn’t allow us to make a reservation). The guest services supervisor offered us a free bottle of sparking wine to which we declined because we wanted to eat, not booze. He miraculously found us a table for 9:30pm at Vespa (Italian), and made us a reservation. Well, NEWSFLASH! We get to the restaurant and low and behold, we had no reservation. Overall, if I had to rate my experience on a scale of 1-10 I would give it a zero.
Stayed 3 nights in Mar 2025

8/10 Good

Lizbeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience!
Stayed 7 nights in Mar 2025

10/10 Excellent

Dyshalaye

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was beautiful, they treated us so nice. Only thing I didn’t like is my suite not being clean in a sufficient time. I had to call to ask for a cleaning twice. The keeper came to clean but still didn’t clean the bath tub and some certain areas
Stayed 3 nights in Mar 2025

10/10 Excellent

Gurinderpal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 4 nights in Feb 2025

8/10 Good

Zachary Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very entertaining, the service was great. There was a wide variety of ages staying here. We enjoyed the restaurants within the resort!
Stayed 5 nights in Mar 2025

10/10 Excellent

Sheneeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025