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Sandos Cancún All Inclusive - Adults Only

4.5 star property
VIP Access

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

3 outdoor pools, pool umbrellas, pool loungers
Reception
Terrace/patio
Aerial view
Caribe Suite | Bathroom | Shower, free toiletries, hair dryer, bathrobes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Caribe Suite

Caribe Suite | 1 bedroom, pillow-top beds, free minibar, in-room safe

Caribe Suite

  • 108 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | 1 bedroom, pillow-top beds, free minibar, in-room safe

Laguna suite

  • 84 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | 1 bedroom, pillow-top beds, free minibar, in-room safe

Sandos Suite

  • 74 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | 1 bedroom, pillow-top beds, free minibar, in-room safe

Balcony Deluxe Room

  • 43.0 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive - Adults Only's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the location and the beach
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 874 out of 1939 reviews
Rating 8 - Good. 477 out of 1939 reviews
Rating 6 - Okay. 318 out of 1939 reviews
Rating 4 - Poor. 144 out of 1939 reviews
Rating 2 - Terrible. 126 out of 1939 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas Paul

Travelled with group
Liked: Staff & service
The restaurants were very nice. The rooms were ok. Spacious but needed updating. The outside property was in need of upkeep. Not many cabanas or swim chairs. Had to go down very early to get a spot by the beach or pool. No swim up bar, but wait staff are very friendly. They didn’t take the beach until our last day there. It’s a pain to get into restaurants- it’s a two day wait to get into the Hibachi grill. No one told us so we never got in. Steakhouse was terrible. We got out food and basically walked out and went to the buffet.
Stayed 5 nights in Mar 2025

8/10 Good

Poornima Yadhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent with great view of fhe ocean..they had activities planned for guests.. guests were treated well.. one thing i want to mention is that the water had a bad smell..
Stayed 3 nights in Mar 2025

10/10 Excellent

VICKI DOREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

6/10 Okay

Chelsey Leigh

Liked: Cleanliness
Stayed 5 nights in Feb 2025

4/10 Poor

Viera, Wichita Falls

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
towels were only available at certain times of the day, the bar closed whenever they want to, food is poor quality and the service was slow non existent. terrible , done with this hotel.
Stayed 3 nights in Mar 2025

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was small and simple and not a huge Resort
Stayed 5 nights in Feb 2025

10/10 Excellent

Sheila Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, especially the activities staff. Pools were beautiful. I didn't like that there was no swim-up bar.
Stayed 4 nights in Mar 2025

6/10 Okay

Ashley Lynnette

Stayed 6 nights in Mar 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a great time. The staff are fantastic. The beachfront and outdoor pool areas were definitely the highlight. The hotel itself needs some updating as we had to get maintenance in to fix our shower door and toilet.
Stayed 7 nights in Feb 2025

6/10 Okay

Rebecca

Travelled with partner
Disliked: Cleanliness
The location was top notch. The facilities however, were not. Our room in particular. Our shower leaked which caused all the wood work near the shower to be rotted and moldy. The toilet basin was cracked as was the bathroom counter and the bath tub surround. I asked room service for extra towels to deal with all the water on the floor and they never sent any. Food was good but we both found hair in our food. The service was very slow everywhere. We consistently had to wait to be seated, to get drinks, to be served. Not sure if this is just Mexico in general, as this was our first trip. Also, a big bummer was the hot tub was broken and no one told us. Some positives- the food was pretty good, staff was fairly friendly, the views/location were on point and there was always entertainment. (That being said, most days there was a DJ at the pool from 9-6 and it was always loud and bumping- which wasn’t always relaxing.) We did ann excursion through Seek and Go and it was awesome! We saw Chichén Itzá, a cenote and a local town. The excursion was the highlight of the trip. Overall we enjoyed our trip, but will not be returning to stay at Sandos.
Stayed 6 nights in Mar 2025

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the property and entertainment staff. The staff was really friendly. Great view over the pool and looking at the beach. Very limited seatings by pool and beach. Have to wake up early to hold a spot. Besides that we really enjoyed our selves
Stayed 4 nights in Mar 2025

8/10 Good

Benjamin Bela

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 5 nights in Feb 2025

6/10 Okay

Mohamed

Travelled with family
Disliked: Staff & service
I didn’t like the food and the service
Stayed 3 nights in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to come to a beautiful beach and just relax this is a great resort. Staff was friendly and attentive. My only areas I would improve- hard to get dinner reservations! upon arrival had to take a 10pm dinner rsvp for the hibachi restaurant. Second the times for the bar are too late- 11am is 2 hours late to get a drink by the pool when the sun rises at 6 and you've been at the pool for 2 hours
Stayed 3 nights in Mar 2025

6/10 Okay

Joel

Travelled with partner
Liked: Cleanliness
The buffet food wasnt never hot . I paid extra for a king bed and got 2 singles. On a honeymoon that didnt go over so well with me . The hotel gave me a down graded room for a king size , but had to talk to a manager about the situation. Probably will never go to another Sandos hotel over the experience i had there
Stayed 6 nights in Mar 2025

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Kelly Maureen, Grand Haven

Travelled with partner
Liked: Cleanliness
Supposed to get a room upgrade with VIP and we had the 2nd worst room at the property. We only know it was second worst because management said there was ONE room worse than ours when we asked to change. Eye level with roof equipment and full eye level view of event space. VERY loud and ZERO privacy. Handled poorly by management.
Stayed 5 nights in Mar 2025

6/10 Okay

Marc

Travelled with partner
Problems. Problems. Second year in a row they tried to put us in a lesser room than we paid for. Said it wasn’t available (we booked months in advance). Has to stay in lesser room, got kicked out in morning and waited until 3pm to get into our booked room. This wasted a day of our vacation. When we finally got in, the room was fantastic. Food: buffet was always good. Italian restaurant had smaller menu than last year and was only so-so. Seasons restaurant service was so slow we left. St Trop was ok, typical beach food. Entertainment: too loud at pool. We prefer to relax. Had to get up early to get chairs.
Stayed 5 nights in Mar 2025

6/10 Okay

rich, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Nice beach area, walkable , good entertainment
Stayed 5 nights in Feb 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had a wonderful time at Sandos. The staff and service was amazing, and they tend to any needs. This is a smaller resort, but the different restaurant options were all great. Reservations are limited, but the as long as you book them in advance when you get there, there will be availability. There was a bit of a sewage smell in the bathroom, but nothing to ruin our trip. It can be difficult to secure a spot at the pool but that is to be expected at a smaller resort. Breakfast at St. Trop was awesome every morning and we looked forward to it. While there was some fun and entertaining pool parties and a couple of events at night, I would recommend this resort to those looking for a quieter, relaxing vacation, less partying. Would definitely come back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Joel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
All in all, Sandos Cancun is a very nice place, however, our room , it was evident that renovation is in order. Our room showed this by the damaged door, placement of bathroom tiles, broken curtain. We weren't as happy this year with our accommodations as we were last year. The saving grace for this hotel is the staff. They were very accommodating to our needs.
Stayed 5 nights in Mar 2025

2/10 Terrible

Tania

Stayed 4 nights in Mar 2025

10/10 Excellent

Javier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Run of the mill hotel by the beach. Only issue I had was entertainments dying down after 5 anywhere outside.
Stayed 5 nights in Mar 2025