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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Exterior
Beach/ocean view
View from room
View from room
Breakfast, lunch, dinner served; Mexican cuisine, sea views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪7 min drive‬
  • Place, Delfines Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

8.4 out of 10
Very good
(60 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Honeymoon Suite with Front Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 123 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 123 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(51 reviews)
  • 66 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 72 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 123 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite with Front Ocean View

  • 123 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)
  • 66 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(7 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite with Front Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

8.8 out of 10
Excellent
(5 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(10 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(9 reviews)
  • 44 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

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About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only property connected to the convention centre in Cancun with 4 outdoor swimming pools
Spend the day catching some rays at the beach, relaxing by one of Secrets The Vine Cancun - Adults Only - All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Secrets The Vine Cancun - Adults Only - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Ballenas Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine and ocean views while dining at Market Cafe
  • Take a swim in the 4 outdoor pools
  • Indulge with massages, manicures and pedicures or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the restaurant and the helpful staff
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Reviews

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1490 out of 2286 reviews
Rating 8 - Good. 401 out of 2286 reviews
Rating 6 - Okay. 217 out of 2286 reviews
Rating 4 - Poor. 87 out of 2286 reviews
Rating 2 - Terrible. 91 out of 2286 reviews

Reviews

10/10 Excellent

Matthew David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Seth

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Bolarinwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Aug 2025

10/10 Excellent

Jasmine

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and excellent service
Stayed 7 nights in Aug 2025

8/10 Good

ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel. Whoever designed it has excellent taste. the beach is to die for! Just so beautiful!. The food is fabulous. They have somebody come in to teach yoga. All in all just lovely!
Stayed 5 nights in Jul 2025

10/10 Excellent

Stephanie

Stayed 1 night in Aug 2025

8/10 Good

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable, they gave options of pillows from firm to soft. Staff always friendly. The buffet in my opinion staff need better training as they ask what you like to drink and then next guy comes same question but drinks never make it to you until the 4th time they ask. It is definitely a comfortable place to stay however the buffet was like a holiday inn breakfast paskage not like an actual resort. They FAILED TO advertise that its a NO SMOKING HOTEL and you must leave the property to smoke , if i knew this i would of not booked.
Stayed 6 nights in Aug 2025

8/10 Good

Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the laid back atmosphere. And the buffet options was limited
Stayed 4 nights in Aug 2025

10/10 Excellent

Chavon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay at Secrets the Vine Cancún was absolutely wonderful, and it was the outstanding service that truly made our trip. A huge thank you to our concierge, Martin, who provided exceptional care throughout our stay. When Martin was off, his colleague Bruce stepped in and was equally fantastic, ensuring our every need was met without missing a beat. The attention to detail extended to every part of our experience. The nightly turndown service was a lovely touch, and the bed was incredibly comfortable, making for a perfect night's sleep. We were also very impressed with the variety and quality of the food options available at the resort. Their personalized attention made our vacation unforgettable. We highly recommend this resort for an incredible experience, and we can't wait to return!
Stayed 4 nights in Jul 2025

10/10 Excellent

Taisja

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful, very clean, concierge services was amazing.
Stayed 3 nights in Aug 2025

8/10 Good

Madelin

Travelled with partner
We’ve been to The Vine multiple times. We enjoy the true adults only experience of a smaller, more intimate resort. We love the easy access to the pools, bars and beach. This year has been the best entertainment team we’ve seen in years. The production and lights are much better than previous years, but this remains a quiet/sleepy resort( this is not a party resort). Our room was clean and the housekeeping staff maintained it daily. Our linens and sheets were clean and refreshed daily. The mattresses feel worn but they are not entirely uncomfortable. The mini fridge barely keeps drinks cold so if you like cold water at night you might need to visit the ice machine. Food is not great at the main buffet and is usually cold even when the dinning room is full. Dragons has fantastic sushi and nigiri, the tuna roll is so good!!! The food at the Italian restaurant was hot and fresh, Cesar was very kind and attentive. Julian at Olio was also superb, his staff was great. Juan and Fernando at the pool were a dream team and made sure we were always taken care of . We always found loungers at the pool and beach as well as plenty of towels. Guest could benefit from more self serve food options by the pool. Overall a good stay at a quiet and peaceful resort.
Stayed 5 nights in Aug 2025

8/10 Good

Jimmy Vernon

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 5 nights in Aug 2025

8/10 Good

Carrie Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really enjoyed our stay.The property was great.The bulls were great.The dining I would give it a four out of ten
Stayed 6 nights in Aug 2025

10/10 Excellent

Marisol

Stayed 3 nights in Aug 2025

6/10 Okay

Pablo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff needs to be more active and more polite with the people because on the restaurants on the property most of the waiters were rude
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent . Food was Excellent
Stayed 6 nights in Jul 2025

10/10 Excellent

Adiaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Would go again
Stayed 3 nights in Jul 2025

10/10 Excellent

Elis A Marrero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time in Cancun, but best by far. We really enjoyed our stay at the Secrets The Vine hotel. 100% recommend, we will be back
Stayed 5 nights in Jul 2025

10/10 Excellent

Delethine D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything and will be back.
Stayed 3 nights in Aug 2025

10/10 Excellent

michela carlini

Travelled with partner
Liked: Amenities
Amei o hotel, a comida é perfeita
Stayed 3 nights in May 2025

4/10 Poor

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Josalin

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Jul 2025

2/10 Terrible

Muska

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and last time staying in this resort. I paid $4k for 3 nights, the staff was rude, couldn’t get drinks at the bar after 11pm. Everyday I had to walk around the pool area for 30-40 minutes to find a place to relax, ask staff for assistance but they couldn’t do anything about it. No activities during those 4 days weekend. The piano bar was very boring with some wild music. My partner and I was celebrating birthday and we did not even get a birthday wish. Overall this was a horrible experience. Wouldn’t recommend it for that price. I been in Cancun many many times. With $4k I could have stayed in a different resort and get the royalty treatment!!
Stayed 4 nights in Jul 2025