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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Exterior
Property video
View from room
Terrace/patio
Beach/ocean view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪11 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Preferred Club Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

8.4 out of 10
Very good
(30 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite with Front Ocean View

  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(7 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

10.0 out of 10
Exceptional
(7 reviews)
  • 44 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(48 reviews)
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Honeymoon Suite with Front Ocean View

9.2 out of 10
Wonderful
(9 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite with Front Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite with Front Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

1 bedroom, premium bedding, in-room safe, individually decorated

Master Suite Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

8.6 out of 10
Excellent
(49 reviews)
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(10 reviews)
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Secrets The Vine Cancun - Adults Only - All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Secrets The Vine Cancun - Adults Only - All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Ballenas Beach. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mexican cuisine and ocean views while dining at Market Cafe
  • Take a swim in the 4 outdoor pools
  • Indulge with hydrotherapy, detox wraps or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

Market Cafe – Overlooking the ocean, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Dragons – Overlooking the ocean, this restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bluewater Grill – This restaurant specialises in Argentinean cuisine and only serves dinner. Open daily.
Nebbiolo – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Olio – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1143 out of 1835 reviews
Rating 8 - Good. 342 out of 1835 reviews
Rating 6 - Okay. 190 out of 1835 reviews
Rating 4 - Poor. 75 out of 1835 reviews
Rating 2 - Terrible. 85 out of 1835 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities were amazing. The spa was one of the best things to do in the property. Views were immaculate along with the food options being top notch as well. This property definitely went above and beyond for us and for our honeymoon.
Stayed 7 nights in Mar 2025

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time here. Will be back!
Stayed 4 nights in Mar 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind, and everything was always well stocked. The only “dislike” was that you might not get a lounge chair in the area you initially wanted - but with multiple pools, and a beach area, that’s not much of an issue.
Stayed 7 nights in Mar 2025

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was having to wait for the restaurants up to an hour. Reservation should be taken and if guests don’t arrive within 10 mins, give the table to someone else.
Stayed 3 nights in Mar 2025

2/10 Terrible

Benjamin Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The views were breathtaking the staff were trying but the property was in disrepair. The air conditioning and hot water didn’t work upon arrival. The staff attempted the fix and made the hot water scalding (one extreme to another). Next the air would get to where the room wasn’t hot but it was never cool. Common areas much cooler. The refrigerator and outlets quit working as well. We only figured out when trying to take leftovers from a very high end steakhouse out and they were room temperature. The alcohol is very cheap quality brands and we noticed a very bad headache. Food is average on a good day but nothing impressed us.
Stayed 3 nights in Mar 2025

8/10 Good

Shahin, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay with nice rooms, but the room temperature cannot be adjusted individually—you have to request staff to change it manually, which can be frustrating. Additionally, the restaurant food was underwhelming. I would rate this place 4 stars.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpfull. Food was great although some dining options require you to line up if you want to be seated. Chairs at the pool and beach go very early in the morning. Resort layout is a little odd but very nice. Beach is amazing. I felt that the entertainment options were very good with a band or musician always playing somewhere
Stayed 4 nights in Mar 2025

6/10 Okay

Stephen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a well-kept property.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ernest J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the resort for its cleanliness, staff, and service. The preferred concierge staff were top notch as well as the waiters at the Steak house. The only thing that we did not like was having to set an alarm while on vacation to secure chairs by the pool. Otherwise, we had a wonderful time!
Stayed 4 nights in Mar 2025

10/10 Excellent

Wensley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience all the staff are amazing! Smiling faces and pure professionalism. Shout out to my spa staff my massage therapist asmirada and my concierge gabby for making our stay so wonderful!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Stayed 3 nights in Mar 2025

10/10 Excellent

Leon, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 22 nights in Mar 2025

10/10 Excellent

Jason

Stayed 2 nights in Mar 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Bettina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose a Preferred Club room but if I went back again, I'd save the money and just get an ocean view room. We didn't really use the perks that were included as we anticipated. We spent most of our time down at the beach and by the pools near the beach. The private pool area on the 12th floor was very windy and the seating was very limited. We only went to the private lounge a few times during our stay. We enjoyed having a romantic breakfast on the balcony of our room. Our favorite restaurant was Sea Salt Grill. Everyone was raving about the steakhouse and Italian restaurants but we loved the food at Sea Salt Grill. The resort was very clean and the employees were very friendly and helpful. This is a good resort if you want a kid-free environment to relax. This isn't a party resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Lee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people great food
Stayed 7 nights in Mar 2025

10/10 Excellent

Bob

Stayed 7 nights in Mar 2025

8/10 Good

Wendy

Stayed 5 nights in Mar 2025

10/10 Excellent

Kathryn A

Stayed 3 nights in Mar 2025

10/10 Excellent

Engelina, Mount Pocono

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so wonderfully nice and attentive, felt safe around everyone in the resort. Great all inclusive.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eugenia Carolina Guerrero De La, Lewisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights here, definitely a relaxing place. If you’re looking for an elegant, fun, relaxing spot, this is the place. There is not a partying vibe, but definitely fancy and elegant. 10/10 would recommend! The staff is amazing, friendly and extremely helpful.
Stayed 6 nights in Mar 2025

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I've been to Cancun and Riviera Maya over 20 times, staying at many resorts—this was my least favorite. 1. Lacks Charm & Ambiance – While the beach is beautiful, the resort feels dull. The dark lobby, lack of gardens, small crowded pools, and no swim-up bar were disappointing. Beach chairs were impossible to get due to towel reservations. Our oceanfront honeymoon suite was outdated, with a poorly placed bathtub and useless patio furniture. No hammocks. 2. Understaffed – Service was slow. Beach drinks took 40 minutes since one person handled both waiter and bartender duties. At the Mexican restaurant, food delays caused people to leave. 3. Weak Drinks – Cocktails tasted watered down. Even tipping didn’t help. We had to order extra shots to mix our own. The minibar only had Sol beer. 4. No Restaurant Reservations – Despite the website’s claims, wait times were over an hour, forcing late dinners (10 p.m.). A reservation system would be much better. 5. Limited Dining Options – Only one breakfast restaurant, no casual evening buffet, and room service was minimal. Most food was disappointing, except at the Peruvian and Italian restaurants. 6. Poor Customer Service – Resort credits were misleading, requiring a vacation club presentation to use fully. Staff blamed Expedia for mix-ups but refused to offer solutions, constantly passing us around instead of resolving issues.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sayyid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 5 nights in Mar 2025

2/10 Terrible

Nikhita

Disliked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025