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Sunscape Cancun Resort & Spa - All Inclusive

4.0 star property

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1 bedroom, premium bedding, free minibar, in-room safe
1 bedroom, premium bedding, free minibar, in-room safe
Suite, 1 Bedroom (Master) | View from room
2 outdoor pools, pool umbrellas, pool loungers
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available

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Zona Hotelera, Cancun, ROO, 77500

Room options

View all photos for Junior Suite, Multiple Beds, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, Multiple Beds, Ocean View

  • Sleeps 6
  • 1 King Bed, 1 Double Trundle Bed and 1 Double Bunk Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, free minibar, in-room safe

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Oceanfront (Sun)

1 bedroom, premium bedding, free minibar, in-room safe

Club Suite, 1 King Bed, Oceanfront (Sun)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 1 King Bed, Oceanfront

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Oceanfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 2 Double Beds, Oceanfront

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Double Beds, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Suite, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Double Beds, Lagoon View

View from room

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

View from room

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds, Lagoon View

View from room

Deluxe Suite, 2 Double Beds, Lagoon View

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Junior, King Bunk and Trundle Bed)

1 bedroom, premium bedding, free minibar, in-room safe

Family Suite (Junior, King Bunk and Trundle Bed)

  • Sleeps 3
  • 1 King Bed and 1 Double Trundle Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Deluxe Suite, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront

Junior Suite, 1 King Bed, Beachfront | 1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 1 King Bed, Beachfront

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 2 Double Beds, Beachfront

  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Junior Suite, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Swim up)

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite, 1 King Bed, Beachfront (Swim up)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

1 bedroom, premium bedding, free minibar, in-room safe

Presidential Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Sunscape Cancun Resort & Spa - All Inclusive

Family-friendly slopeside fun with 7 restaurants
Catch some rays on Sunscape Cancun Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sunscape Cancun Resort & Spa - All Inclusive offers 458 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

A private beach and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the shopping around Sunscape Cancun Resort & Spa - All Inclusive. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, a beach bar and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures, massages or hydrotherapy at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests love the restaurant and breakfast
  • Just a 4-minute drive from La Isla Shopping Mall and a few minutes from Forum Beach
  • Airport shuttle service available for a fee
Some rates at Sunscape Cancun Resort & Spa - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and sunloungers. At Sunscape Cancun Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

The property hosts a free manager's reception daily.
Casa de Rosa – On-site restaurant.
Viaggio – On-site restaurant. Open daily.
Ventanas – This buffet restaurant overlooks the ocean. Open daily.
Azul – This restaurant overlooks the ocean. Open daily.
At Sunset – On-site restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Sunscape Cancun Resort & Spa - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (some restrictions)

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf driving range
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Ski-in/ski-out access
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Sunscape Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3485 out of 5668 reviews
Rating 8 - Good. 1307 out of 5668 reviews
Rating 6 - Okay. 497 out of 5668 reviews
Rating 4 - Poor. 188 out of 5668 reviews
Rating 2 - Terrible. 191 out of 5668 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brent

Travelled with family
Liked: Staff & service, amenities
Great customer service
Stayed 4 nights in Mar 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was everything great!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shobna

Liked: Cleanliness
Very good service
Stayed 4 nights in Mar 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Food was great, staff were very pleasant. Definitely a good place to bring your family. Very kid friendly.
Stayed 5 nights in Mar 2025

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness
It was clean. Service was ok. I did not appreciate the attitude from the front desk. We booked two rooms together and got placed into different floors and separate wings. The woman the next day said she found a closer room on the same floor but could not tell me what room, or guarantee if it was the same room category. We paid extra for a lagoon view but she lied and said that all these categories- lagoon or “internal” views are the same price. That’s not true even on your own website. Food options were not as tasty as other resorts we have been to. It is a small resort but fit our needs for this trip. I would steer away if you don’t have kids. It was during spring break so kids were everywhere.
Stayed 4 nights in Mar 2025

10/10 Excellent

jonggil

Stayed 2 nights in Apr 2025

10/10 Excellent

Irina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are specious and beds were very comfortable. Massage was just amazing, especially with Jasmine. Shows are good, the best that we like was the Before Spain (or something like that). - Pools are quite busy, except very early mornings, and not too much shade around. For cabanas you have to pay to use them. - Always lines to the restaurants, even buffet. And you can’t make a reservation, unless you order some extra food. Actually the extra seafood dish is really nice. But in restaurants you have to wait too long to get served, don’t go there when you already hungry. The staff are very nice, always smiling and working hard. ? Morning exercise couch is quite tough!
Stayed 6 nights in Mar 2025

8/10 Good

Sanghyeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Cancun with All-inclusive experience. It was a great experience overall with my parents! The hotel is a family-friendly environment with kids and sometimes it was a bit overwhelming to endure screaming and yelling both in a public and stateroom. That's the only reason I gave 4 stars here.
Stayed 4 nights in Mar 2025

6/10 Okay

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although I thoroughly enjoyed the food, I didn’t appreciate the front desk staff at all. We were not given any information of what the hotel offered when we checked in. We had electrical outlet issues the first day, no hot water the second day and absolutely no water in our room the 3rd day. I asked that we be moved from the very 1st day because of the electrical issues but they would rather try and fix it and inconvenience the guest than inconvenience themselves. The only reason they moved me from rooms on the 3rd night was because I went to the front desk and demanded we be given another room with running water. We will definitely not be returning to this hotel. On a side note, the caretakers were very kind but the front desk is not helpful. Good luck if you choose to stay there!
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham Alltra is beautiful, has great amenities, and delicious food! We were pleasantly surprised with the food which is important to my family- it was delicious!! My son loved the kids pool and water slides. The staff were very friendly and accommodating. The beds were REALLY comfortable and the water pressure in the shower was awesome. There was plenty of entertainment throughout the day. We did not like the store (sun screen was $35). We did not like the one gentleman who served tacos by the pool for lunch- he was very grumpy and did not talk. He seemed like he didn’t want to be there. We would definitely stay here again.
Stayed 6 nights in Mar 2025

10/10 Excellent

nemencio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice and friendly the only down fall was there was a LOT of children so when u wanted to relax by the pool it was hard. Maybe next time I will try and adults only. The staff were amazing the food at the resort I have to say was the BEST all inclusive food yet. Drink were great room was very nice and clean. Definitely recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

John H

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. The food was awesome, as well as the wait-staff.
Stayed 6 nights in Mar 2025

10/10 Excellent

Mark, Shelby township

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Mar 2025

8/10 Good

Talmaridge

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Deanna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

JI HAE

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wyndham Alltra Cancun

The Wyndham ALLTRA was amazing. The hotel property is beautiful, clean and the service first class. Numerous options for dinner. Daily pool activities which were fun and entertaining. Would highly recommend
Stayed 8 nights in Mar 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and great food options!!
Stayed 2 nights in Mar 2025

8/10 Good

Maged

Travelled with family
Liked: Cleanliness, staff & service
Clean property, food is not tasty except in the Italian and the Steak House. Many activities to stay entertained. Pool was not very clean though.
Stayed 5 nights in Mar 2025

4/10 Poor

Yordanis Camejo

Disliked: Property conditions & facilities
Dinning was horrible

10/10 Excellent

Kristin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids liked the buffets. The whole family liked the breakfast buffet at Azul. Our favorite was the Italian restaurant.
Stayed 7 nights in Mar 2025

8/10 Good

Kara Dae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to Mexico or even out of the states. So I don’t have anything to compare our experience to, but I would definitely go back again and stay at the same place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Lorena

Stayed 7 nights in Mar 2025

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room requested and reserved was not guareented. I wanted double beds and ocean view. Instead got a king side bed and partial ocean view. We complained and then got villas which were awesome. Unfortunately they have no elevators. Restaurant food was good at select venus.
Stayed 4 nights in Mar 2025

8/10 Good

WILFREDO

Liked: Cleanliness, staff & service
Only one coffee station, long lines to get served. I had to wait more than 30 minutes to get an expresso. The air conditioning in my room was too noisy, I couldn’t sleep well.
Stayed 2 nights in Mar 2025