2/10 Terrible
Stephen
1 Oct 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I very rarely leave negative reviews — I know how damaging they can be for a small business. But after almost 6 months of continuous travel and 25+ accommodations, this is the only place that has compelled me to write one. That alone should say everything.
I booked two stays here (2 nights followed by 7 nights) and left within 2 hours of arrival because:
The room was filthy and clearly not properly cleaned.
The air conditioning didn’t work, making the room unlivable in Canggu’s heat.
There was no staff support. On arrival I waited almost 30 minutes before anyone appeared to let me in. After being shown the dirty room, I sent two messages through their official channel — both ignored. I waited over 2 hours at the property for help — no one came. I returned the next day to complain in person — again, no staff present.
Despite this, the property refused a refund, hiding behind “non-refundable” policies. Hotels.com confirmed that even after multiple attempts, the property refused to take responsibility.
This is not hospitality. Selling a dirty, unserviced room with no working air conditioning and no staff support is unacceptable and misleading.
Out of respect for small businesses, I almost never leave negative reviews — but in this case, future travelers deserve to be warned. This was by far the worst experience I’ve had anywhere in Asia. There are countless other properties in Canggu that are cleaner, more reliable, and far more professional for the same price.
Avoid.
Stephen
Stayed 2 nights in Sep 2025