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Hotel Riu Madeira - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Madeira - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Ex2Greatness
Double Room, Balcony, Sea View | In-room safe, free cots/infant beds, free WiFi, bed sheets
Exterior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Praia dos Reis Magos, Santa Cruz, 9125-024
  • Place, Reis Magos Beach
    ‪3 min walk‬
  • Place, Ponta da Oliveira
    ‪10 min walk‬
  • Place, Road of Christ the King
    ‪4 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪9 min drive‬

Room options

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | View from room

Double Room, Balcony, Partial Sea View

10.0 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Large Single Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony

View from room

Standard Double Room, Balcony

9.0 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Balcony

In-room safe, free cots/infant beds, free WiFi, bed sheets

Junior Suite, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Single Room, Balcony

Single Room, Balcony | View from room

Single Room, Balcony

  • 25 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Double Room, Balcony, Sea View

View from room

Double Room, Balcony, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 2 Large Single Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Riu Madeira - All Inclusive

Beach location and 2 outdoor pools
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services. Housekeeping is available on request.
Hotel Riu Madeira - All Inclusive offers 327 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Santa Cruz hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Atlantic Relax. Services include massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Riu Madeira - All Inclusive. During your stay, you're just a quick walk from Reis Magos Beach. You'll find features such as free breakfast, free WiFi in public areas and a free area shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 4 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools
  • Indulge with massages at Atlantic Relax
  • Amenities include a front desk safe, a conference centre and a car charging station
  • On-site recreation includes tennis courts, a gym and bicycles to rent
  • Steps from Reis Magos Beach and 13 minutes on foot from Ponta da Oliveira
  • Free local-area shuttle service
Hotel Riu Madeira - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Madeira - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, spa services, and a terrace are also featured at Hotel Riu Madeira - All Inclusive. A free area shuttle within 13 kilometres is available. Parking is available for a fee. A complete renovation of Hotel Riu Madeira - All Inclusive was completed in January 2022.

This 4-star Santa Cruz hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM.
On-site venue – restaurant.
Kulinarium – On-site fine-dining restaurant. Reservations are required. Open selected days.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Land activities

Fitness facilities
Spa facilities
Limited spa services

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 13 kilometres
  • Uncovered parking on site (EUR 8 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • 4 bars/lounges

Restaurants on site

  • Kulinarium

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Tennis

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - January 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Madeira Riu Palace
Hotel Palace Madeira
Hotel Riu Madeira
Hotel Riu Palace Madeira All Inclusive Canico
Hotel Riu Palace Madeira Canico
Madeira Riu Hotel
Riu Hotel Palace Madeira
Riu Palace Madeira
Riu Palace Madeira Canico
Riu Palace Madeira Hotel
Hotel Riu Palace Madeira All Inclusive
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive Canico
Riu Palace Madeira All Inclusive
All-inclusive property Hotel Riu Palace Madeira - All Inclusive
Hotel Riu Palace Madeira - All Inclusive Canico
Hotel Riu Palace Madeira All Inclusive
Hotel Riu Palace Madeira
Riu Madeira Inclusive Canico

Hotel Riu Madeira - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 177 out of 261 reviews
Rating 8 - Good. 64 out of 261 reviews
Rating 6 - Okay. 10 out of 261 reviews
Rating 4 - Poor. 7 out of 261 reviews
Rating 2 - Terrible. 3 out of 261 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

thulasi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel check-in experience was unpleasant — staff seemed unwelcoming and not very helpful. Definitely room for improvement in guest service.” Food options are very limited and same menu for all 4 days that we stayed.
Stayed 4 nights in Oct 2025

10/10 Excellent

Salman

Stayed 5 nights in Oct 2025

6/10 Okay

Sandra, Hamilton

Travelled with partner
Liked: Cleanliness
It was a great view
Stayed 5 nights in Sep 2025

10/10 Excellent

Sharon, Eagle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great properly!
Stayed 5 nights in Sep 2025

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service
Beautiful ocean view room. This is an all inclusive and the dining room food is 2 star. Also, the place is set up for couples and not appropriate for a girls group of 7
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect on every way. 10/10!
Stayed 7 nights in Sep 2025

10/10 Excellent

Leonor Goncalves Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere of the hotel was lively and friendly. The staff always had a smile and a warm greeting at any time of the day. The smell of the salt water intensfied the aroma at any time of the day. Everywhere it was clean including the lavatories. In all, I have already recommended and will recommend the resort. It is a diamond. Bravo to all!!
Stayed 10 nights in Aug 2025

10/10 Excellent

Piotr

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2025

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, amenities
Great location , easy access to downtown Funchal .. the shuttle service made it easy and convenient. The property is clean , people are friendly. The food is FABULOUS! Totally worth it , can’t wait to visit again !
Stayed 3 nights in Aug 2025

8/10 Good

Liselotte

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2025

4/10 Poor

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and so is the beach and area in general. Very few of the staff are nice. Most are actually mean. The food and drink are terrible. Better off eating at restaurants and having the freedom to do that. All inclusive is a waste.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Excellent service! Wonderful vacation!
Stayed 13 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Management and staff of this Hotel were perfect and very attentive it made our stay so great
Stayed 9 nights in Jun 2025

10/10 Excellent

Hunter Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Friendly staff, good food, proper drinks, clean room, everything. The only downside is that you cannot get drinks that are not on their menu, but that's okay they have a variety of options that were wonderful.
Stayed 9 nights in Apr 2025

8/10 Good

Tyler

Stayed 8 nights in Apr 2025

6/10 Okay

Marcos Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just a regular resort. Nothing special
Stayed 6 nights in Apr 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Arne

Stayed 7 nights in Apr 2025

2/10 Terrible

Shankar

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our 25th wedding anniversary at RIU Madeira was a huge disappointment. The hotel completely lacks staff service—finding anyone to help was nearly impossible. No decent shows or entertainment at night left the atmosphere dull and lifeless. As vegetarians, we struggled to find anything to eat. Almost every dish had meat or fish, and there were zero real vegetarian options. The menu never changes, and the ice cream has the same boring three flavors daily. The chef or manager did not bother to make any effort to prepare a single dish for us!  There’s no jacuzzi! The pool hours are ridiculous: it is only open from 10 to 5, and there are no lifeguards on duty. The sauna and steam bath are also only open during those hours, so if you want to relax after a day out, forget it—everything is closed.  The staff didn’t bother to do anything special for our anniversary, which made us feel ignored and unvalued. Overall, there was no service, nothing memorable, and absolutely nothing to celebrate. I wouldn’t recommend RIU Madeira to anyone, and I certainly won’t be coming back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Antonio Beltran

Stayed 8 nights in Apr 2025

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities
We like everything
Stayed 9 nights in Apr 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Michela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Very clean and nice staff. Drinks at the bar were good and the food was okay. The buffet got old after the week. There was entertainment at night. I really enjoyed the stay and would stay here again.
Stayed 5 nights in Mar 2025

10/10 Excellent

ALISON YUANZHI WU

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view.
Stayed 4 nights in Feb 2025