Our stay from June 25-27, 2024, was a nightmare. The unresponsive property managers, Chris Piercey and Tanya from Elk and Owl (http://www.elkandowl.ca/), left three families stranded. We received no assistance despite numerous attempts to contact them, leaving us helpless and abandoned.
Desperate for help, we turned to VRBO customer service, facing hours of frustration with call drops and unhelpful agents. The alternative accommodation offered was laughably inadequate, not close to the standard we booked.
With no other option, we scrambled to find a last-minute hotel, significantly increasing our expenses. The stress of finding a place late at night with young children is something no family should endure. We spent a fortune on hotel rooms, money we had not budgeted for.
Adding insult to injury, VRBO's lack of response after this ordeal has been infuriating. Despite promises to look into our situation, we received no follow-up or resolution. Our calls and emails go unanswered.
This experience felt like outright theft. We paid for a service never delivered, and the additional costs have left us financially and emotionally drained. I am writing to warn others: do not book this property, do not trust Chris Piercey and Tanya from Elk and Owl, and do not rely on VRBO in a crisis.
We are seeking a full refund, reimbursement for our hotel expenses, and compensation for the distress caused. This experience has left us with a bitter memory of what should have been a joyful family