I did not even check into the place I got there at 5:30 and everything was closed and there was no way to reach anybody it was disgusting treatment in the fine print it said that they book people only until 2:00 p.m. I've never heard of any hotel that does that I came 500 km to just have a place to sleep and got there and nothing and of course it was non-refundable I have issued a complaint I expect my money back