2/10 Horrible
Brigida C.
1 mai 2025
Major pool issue
When I first booked the house Vanessa and Tyson were so helpful. The house itself was clean and well-kept, which we appreciated. However, the main reason we chose this rental was for the pool—and unfortunately, that turned out to be a major disappointment. When we arrived, the pool was fine. The next day the pool water was green and clearly not safe to use. I notified Tyson immediately. The pool company showed up as we were checking out. I was offered just 60 for the inconvenience, which did not reflect the impact this had on our stay.After I responded and explained that this wasn’t a fair resolution, both the rental company and the property owner stopped responding to my messages entirely. It’s clear they do not take their renters seriously or value respectful communication.We had planned to rent this property for two weeks in the summer and had even recommended it to family and friends. Sadly, due to the way this issue was handled—or rather, ignored—we will not be booking this property again or using this rental agency in the future. If the pool is an important factor for your stay, I’d advise looking elsewhere.
Brigida C.
Séjour de 2 nuits en avril 2025