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Hilton Cardiff

4.5 star property

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Photo gallery for Hilton Cardiff

Presidential Suite | View from room
Presidential Suite | Living area | Flat-screen TV
Presidential Suite | Minibar, in-room safe, desk, laptop workspace
Indoor pool, open 7:00 AM to 8:00 PM, lifeguards on site
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Kingsway, Cardiff, Wales, CF10 3HH
  • Place, Cardiff Castle
    ‪1 min walk‬
  • Place, St. David's
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪11 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area | Flat-screen TV

Executive Suite, 1 King Bed

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | View from room

Family Double Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room (Deluxe)

Minibar, in-room safe, desk, laptop workspace

Family Double Room (Deluxe)

8.4 out of 10
Very good
(25 reviews)
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(57 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Cardiff

Luxury hotel with an indoor pool, 6-minute walk to St. David's
This smoke-free hotel features an indoor pool, a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and Access to hot tub are on-site.
Hilton Cardiff offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages, sports massages and Swedish massages.
Hilton Cardiff's great location gets high marks from our customers. During your stay, you're just a quick walk from Cardiff Castle. Free WiFi in public areas, an indoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Grey Restaurant
  • To-go breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of St. David's and Cardiff Castle
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hilton Cardiff, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 3651 square feet (339 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Hilton Cardiff.

This 4.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7 AM to 10 AM.
Grey Restaurant – This restaurant specialises in local cuisine and serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transport

  • 24-hour offsite parking (GBP 35 per day); discounts available

Food and drink

  • Daily breakfast to-go available 7 AM to 10 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Grey Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • Dining table
  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Double-glazed windows
  • Lifeguards
  • Locally-owned and organised tours and activities
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 35.00 per accommodation, per stay
  • Weight limit: 22 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 19.95 per person
  • Fee for in-room wireless Internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 15.00 per day (rates may vary)
  • Fee for wired Internet in public areas: GBP 15 per day (rates may vary)
  • Nearby parking fee: GBP 35 per day(984 ft away; open 24 hours)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25.0 per day
  • Pool fee: GBP 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff

Hilton Cardiff Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 529 out of 1003 reviews
Rating 8 - Good. 242 out of 1003 reviews
Rating 6 - Okay. 128 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 32 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Lucy

Stayed 1 night in Nov 2025

10/10 Excellent

Nick

Stayed 1 night in Nov 2025

10/10 Excellent

becky

Stayed 5 nights in Oct 2025

6/10 Okay

Robert

Stayed 1 night in Nov 2025

8/10 Good

Charlotte, ferndale

Liked: Cleanliness, amenities, property conditions & facilities
Well...it was definitely one of my most exciting visits to the Hilton, between multiple fire alarms and having to change rooms early hours (it definitely got my steps in and those stairs to the 6th and 7th floor really are a weeks cardio...they are no joke) The staff are always amazing and really helped the best they could. We managed to break a chair during breakfast, which resulted in a game of musical chairs and the laughter was very much needed. I spilled water everywhere (it was one of those mornings) safe to say I'm glad the staff know us very well or it would have been embarrassing. I will say, even with all the crazy going on. The girls on the desk and the night staff where amazing, jumped into action. When we returned from the evacuation, we wouldn't enter our room due to a strong sulphur odour and even though we had to wait for another room, they really did a great job and held it all together. The young lad who helped us move room with our bags was so nice and was able to laugh with us during this funny ordeal. A dedicated and friendly staff, really make these situations easier to handle.
Stayed 1 night in Nov 2025

8/10 Good

Stephen

Stayed 2 nights in Oct 2025

10/10 Excellent

Mrs

Liked: Cleanliness, amenities, property conditions & facilities
Amenities. Location. Lovely staff.
Stayed 1 night in Nov 2025

6/10 Okay

matthew

Liked: Amenities
Bedding not as clean as expected. Disappointed given a universally accessible room.
Stayed 1 night in Nov 2025

6/10 Okay

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was great , good location . Close to bars and shops . There is no on site parking , but you can use ncp car park close by but only get 10% of stayed for less than 48 hrs but charged over £60 which is a bit pricy . The other thing we were woken up at 3.30 with the emergency alarm all guest had to evacuate , someone in the hotel must of set alarm off . We did get apology from hotel . I would stay again but may look for other hotels first due to this experience
Stayed 2 nights in Oct 2025

8/10 Good

Charlotte

Stayed 1 night in Nov 2025

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for what it offers! Old decor with a couple of fancy lights in the bathroom. We googled if the hotel provided free parking and found that it did. Hotel does not provide free Parking!!!!! Parking around the hotel is very expensive and you would have to fend for yourself. Don’t charge me for castle view if it’s going to be behind a tree. Very bad lighting in the room. Very old carpet in the room. Expensive breakfast Very old TV didn’t have smart functions and we were stuck with limited BBC channels. Paid extra for room decorations which was a ripoff. Normal hotels do the swans on the bed without extra cost when they are told it’s for a special occasion. I paid extra £15 for fake rose petals and no swans. Awful and overpriced very old hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities
Spacious very quiet room
Stayed 1 night in Oct 2025

4/10 Poor

Vanessa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got a cocktail in the bar around 9pm. Asked for room number. Couldnt remember at first so got room card out of purse and gave number when drinks arrived to the table. Decided to take drinks back to our room and were followed to the lift by the female bar tender, asking me to go to the bar and sign for the drinks. Highly embarressing. I returned to the bar with the member of staff and made the full payment but will never stay at this hotel again. Was made to feel in front of other guests that we intended to not pay. Do not expect that sort of service at a high end hotel. To make matters worse, the coctails werent even very nice and we both left them. What a waste of £22 and poor service.
Stayed 1 night in Oct 2025

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room overall was good, apart from peeling wallpaper and mould around the window. The room was overlooking a busy street, which was very noisy, especially at night, even though we were on the 5th floor! I suspect the window needs looking at, as we could hear lots of noise and could also be the cause of the mould around the window.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angharad

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great amenities- free pool and spa
Stayed 1 night in Oct 2025

8/10 Good

Romayne

The room was ok but lacked drawer space, who needs ironing boards & irons on a city break? but a towel rail in the bathroom & a couple more hooks would be helpful! A big cupboard to hold a mini fridge but no fridge, so stupid when hotels in Europe all provide the same! The drinks prices in the bar are ridiculously expensive too! We stayed 2 nights the whole thing felt a bit soulless but functional thank goodness for Bassam on duty in the breakfast room this morning, as on our first morning it was chaos! Everything was running out food & cups, teapots etc! Bassam wassuper efficient, supervising youngsters who just stand around without a clue, but friendly & helpful too! Give the man a reward.
Stayed 2 nights in Oct 2025

10/10 Excellent

KERRY

Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The room was cleaner than clean, light and airy. The staff were helpful, informative and friendly. I had a small issue with one of the locked window being slightly open, allowing cold air in, but this was dealt with same day by a member of the maintenance with no fuss. The gym and pool were great. There were decent breakfast options all of which was freshly prepared. Only real complaint was the size of the duvet could have been larger given it was a king size bed I'd have expected the duvet to match, but thanks to the air-conditioning it wasn't a major issue.
Stayed 3 nights in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Cyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff Nice rooms Very convenient for Cardiff City
Stayed 1 night in Oct 2025

6/10 Okay

Keisha

Liked: Property conditions & facilities, room comfort
The room was lovely..exactly what i expected however the spa facilities let tje hilton down..the changing room was dirty and the lockers wwre not clean. There was a mother and baby class so it wa a bit crowded. I waited ages for the guy at the desk for a padlock i ended up jist carrying my bag into the spa..which wasnt the best ...the sowers etc were a bit grotty... it definitely needs a refurb
Stayed 3 nights in Oct 2025

10/10 Excellent

Harpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy reach of Cardiff City Centre.
Stayed 1 night in Aug 2025

10/10 Excellent

Ali

Stayed 1 night in Oct 2025

10/10 Excellent

Hannah

Stayed 1 night in Oct 2025