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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, pool loungers
In-room safe, desk, iron/ironing board, travel cot
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Breakfast, lunch, dinner served; local cuisine, al fresco dining
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, Bute Park
    ‪5 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, travel cot

Superior Room

9.2 out of 10
Wonderful
(87 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View) | In-room safe, desk, iron/ironing board, travel cot

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(19 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, iron/ironing board, travel cot

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

Hotel with a full-service spa, 8-minute walk to Cardiff Castle
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a steam room are on-site.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of Park Plaza Cardiff's great location. During your stay, you're just a quick walk from Cardiff Castle. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi in some public areas
  • Enjoy local cuisine while dining at Laguna Kitchen and Bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, hot stone massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym, a steam room and fitness classes
  • Guests have great things to say about the central location and the helpful staff
  • Within a 15-minute walk of Cardiff Castle and Principality Stadium
Park Plaza Cardiff offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A steam room, a terrace, and multilingual staff are also featured at the business-friendly Park Plaza Cardiff.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Laguna Kitchen and Bar – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Reviews

Park Plaza Cardiff Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 590 out of 1003 reviews
Rating 8 - Good. 244 out of 1003 reviews
Rating 6 - Okay. 99 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 30 out of 1003 reviews

Reviews

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having a fridge. Excellent breakfast choice, better than most hotels these days (sadly).Being given the quiet room requested. Adequate coffee making facility. The only negatives were the awful design of the taps for the bath, shower and wash-basin. Also the extortionate, unfriendly and time consuming car parking. That alone would stop me staying again.
Stayed 1 night in Aug 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointed stay

Disappointed, as specifically rang hotel a few days before booking to check if there was any extra charge for spa facility, and was told no extra. So i booked a girlie weekend for my daughter & myself as a treat. Only to find on arrival, spa & pool closed for upgrade. Why was this not relayed during my phone call specifically asking about these facilities? Receptionist quite blasè about situation. Was told you can use the facilities at the Hilton hotel at the end of the street. If i'd known this I would have booked hotel with an onsite spa instead. Not ideal having to walk down the street to use a spa, when you expect it onsite.
Stayed 1 night in Aug 2025

6/10 Okay

M

Liked: Cleanliness, staff & service
Tired hotel needs some update. Plus smell of cigarette was imminent. However the staff and cleanliness you cannot fault.
Stayed 1 night in Aug 2025

10/10 Excellent

Jason

Stayed 2 nights in Aug 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

2/10 Terrible

Hamzah

Stayed 1 night in Jul 2025

10/10 Excellent

Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay.The room was comfortable and spacious and thevpool was excellent and fairly quiet both times i went.Jacuzzi was very relaxing too
Stayed 1 night in Aug 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above and Beyond

I had left a pair of trousers in my room and only realised when I got home. I spoke to Beth on reception and they arranged postage and returned them back to me. Excellent service!
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

martina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a great welcome on arrival. Staff were really helpful. The pool is very nice in particular with the outside deck area. The dining room is also lovely with super accommodating staff - we felt very welcome with all of our children. The food was great especially the fish and chips.
Stayed 1 night in Aug 2025

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jenny

Stayed 1 night in Jul 2025

10/10 Excellent

Santosh

Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

6/10 Okay

Reny, West Hollywood

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Nerys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Natalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location, pool and gym very nice. Could hear music from the clubs opposite so would pick the tree lined room next time. Great breakfast for coeliacs (separate toaster), but cheaper to pay at hotel rather than in advance.
Stayed 1 night in Aug 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

July 2025

Always my choice of hotel to stay in Cardiff but not as good as previous visits , lots of noise from outside entertainment from Castle to Stadium and night clubs
Stayed 4 nights in Jul 2025

6/10 Okay

Caroline

Disappointed

Disappointing. Room was spacious but tired, dusty and there was mould in the bathroom. Air conditioning wasn't working so the room was hot and uncomfortable. They provided a fan instead when we complained, which didn't really help. Have previously stayed in various Park Plazas elsewhere so expected a similar standard.
Stayed 1 night in Jul 2025