Everything was as expected at the property as far as staff and how they took care of our needs. We coudn't ask for better staff people. Only one thing that needs to be addressed and that is the elevator not working. It was not working back in April when I stayed here, it looks like either they don't want to spend the money to repair it or else they just don't care. I have no problems with walking up a flight of steps but, I know there are those with health issues, like my friend that traveled with me, Plus he is 82 years old. Being a retired guy who worked for 40 years in maintenance work, I know the elvator might be an expense to get fixed but, it still should be done. Other than that, we like the property and might came again next year as well. But I will ask for a ground floor room.