2/10 Terrible
April
Travelled with family
21 Mar 2025
What manager?
I booked 2 rooms for the weekend, I found out later the pool was not open, I chose not to stay as I had kids who needed an outlet of activities.
The manager was not available, and has not been available to call me back in regards to a refund, I even asked for a partial refund. It has been a week and she has not returned my call. It was not posted about the pool being closed. This is unprofessional to not even accept responsibility and tell me directly she cannot refund, which at this point I accepted that. I find this rude and unprofessional to avoid the conversation and let employees keep covering for her. I can imagine if I had another issue how she would handle that.
April
Stayed 2 nights in Mar 2025