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Hyatt Regency Cartagena

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4 restaurants; breakfast, lunch, dinner and brunch served
Property video
Hot tub, steam room, aromatherapy, Swedish massages, sports massages
Reception
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Place, Bocagrande Beach
    ‪1 min walk‬
  • Place, Plaza Bocagrande Commercial Center
    ‪1 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪18 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, Ocean View (Regency)

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed

10.0 out of 10
Exceptional
(33 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Junior Suite, Ocean View

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 78 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Ocean View

Club Room, 2 Double Beds, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(10 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(10 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

8.4 out of 10
Very good
(5 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(70 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(21 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

9.6 out of 10
Exceptional
(31 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Bay View

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(35 reviews)
  • Bay view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for 1 Bedroom Ocean View Residence

1 Bedroom Ocean View Residence | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Bay View Residences with 1 bedroom

Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • Bay view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 2 Bedroom Residence

2 Bedroom Residence | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

2 Bedroom Residence

8.8 out of 10
Excellent
(13 reviews)
  • Ocean view
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
InterContinental Cartagena De Indias by IHG
Bocagrande
  • Pool
  • Spa
  • Kids’ pool
  • Free Wi-Fi
4.7 out of 5, Exceptional, 1,664 reviews
The price is CHF 133
7 Jul - 8 Jul
InterContinental Cartagena De Indias by IHG

About this property

Hyatt Regency Cartagena

Along with 4 restaurants, this smoke-free hotel has 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include sports massages, Swedish massages and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Hyatt Regency Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 4 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to Swedish massages, body scrubs or aromatherapy at the spa
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Bocagrande Beach and a 2-minute drive from Clock Tower
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Cartagena offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. A terrace, a children's club, and tour/ticket assistance are also featured at the luxury Hyatt Regency Cartagena. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kokau – On-site restaurant.
Amacagua Grill & Lounge – This family restaurant specialises in barbecue and only serves breakfast. Open daily.
Kokaú Signature – This beach fine-dining restaurant specialises in local cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Amare Gelato – On-site coffee shop. Open daily.
Ritual 12 Café – This café serves brunch and lunch. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 98,000 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Grill & Lounge
  • Amare Gelato
  • Kokau
  • Kokaú Signature
  • Ritual 12 Café

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Shopping centre
  • Winery release events

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Hot tub
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 43 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 95200 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 98000 per person
  • Airport shuttle fee: COP 85000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 95200 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Regency Cartagena offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1199 out of 1478 reviews
Rating 8 - Good. 157 out of 1478 reviews
Rating 6 - Okay. 47 out of 1478 reviews
Rating 4 - Poor. 33 out of 1478 reviews
Rating 2 - Terrible. 42 out of 1478 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean rooms, breakfast, pool, staff very friendly
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Yuying

Liked: Amenities, property conditions & facilities
Friendly staff, great location.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Carmelo

Liked: Cleanliness, amenities, property conditions & facilities
Really a great hotel. People were very nice. Food was good very clean.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Asdrubal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel service and rooms
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

ARTURO

Liked: Cleanliness, amenities, property conditions & facilities
It was a great time at the Hyatt.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

bryan

Liked: Cleanliness, amenities, property conditions & facilities
Natalia was the best, great location and amenities
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Salatiel

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and the service was excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tania M Gonzalez

Liked: Cleanliness, property conditions & facilities
Love this hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Clean, awesome rooms and showers
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Siddharth Shrikant

Liked: Cleanliness, staff & service, amenities
The ocean room view was fantastic , beautiful view of the waters, room was spacious and clean
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Lester

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ginna

Clean room and great amenities
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Tosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel overall.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Viktoriia

Liked: Cleanliness, amenities, property conditions & facilities
Location services food was incredible
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jerardin L

Liked: Cleanliness, amenities, property conditions & facilities
Everything from check in to staff to the food was excellent
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities
Great tops
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Yesenia

Liked: Cleanliness, amenities, property conditions & facilities
Clean and renovated rooms, nice staff. I had access to breakfast and a PM snack which was great.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

stefany

Liked: Cleanliness, amenities, property conditions & facilities
I had an absolutely wonderful experience at this hotel. From the moment I arrived, the staff greeted me with genuine smiles and made me feel welcome. The check-in process was quick and effortless, and my room was spotless, spacious, and beautifully decorated.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Everything top notch staff and rooms.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kurt

Liked: Cleanliness, amenities, property conditions & facilities
The room was superb Clean, modern with great views of the sea and lake. Checkin was quock, friendly and helpful. Breakfast selection was excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sharlee

Liked: Cleanliness, property conditions & facilities
Room, staff, amenities, lounge. The room was amazing.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and location.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Dariel

Liked: Cleanliness, amenities, property conditions & facilities
Room was extremely clean, pools are great and be try relaxing, and the views were beautiful. Staff were ok, no complains at all but nothing that stood out. I would definitely stay here again. It will probably be my top choice for Cartagena.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SHARON

Liked: Cleanliness, amenities, property conditions & facilities
What really stood out was the exceptional staff — everyone was welcoming, attentive, and genuinely kind. The room was spotless and very comfortable, which made the stay even better. Overall, it was a wonderful experience.
Stayed 4 nights in Feb 2026