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Hyatt Regency Cartagena

4.5 star property

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Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Aromatherapy, Swedish massages, sports massages, body scrubs
Relax in our spacious lobby, featuring a seating area with sofas and a coffee table, surrounded by natural light and lush greenery.
Aromatherapy, Swedish massages, sports massages, body scrubs
Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

View in a map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(19 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom Ocean View Residence

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 72 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Residences with 1 bedroom

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 72 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Ocean View (Regency)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(29 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(61 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View (High Floor)

Two single beds with white linens, flat-screen TV, and desk with chair.

Room, 2 Double Beds, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (High Floor)

Two single beds with white linens, flat-screen TV, and desk with chair.

Room, 2 Double Beds, Ocean View (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Bay View

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Bedroom Residence

2 Bedroom Residence | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

2 Bedroom Residence

9.4 out of 10
Exceptional
(8 reviews)
  • 90 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Bay View (High Floor)

1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Room, 1 King Bed, Bay View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

Relax in a stylish space with a flat-screen TV, comfortable seating area, and a convenient coffee maker.

Room, 1 King Bed, Ocean View (High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Enjoy a refreshing dip in the pool surrounded by palm trees and ocean views.

Hilton Cartagena

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, (1146)
The price is CHF 119
for 1 room
24 Aug - 25 Aug
Hilton Cartagena

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Hyatt Regency Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with Swedish massages, body scrubs or aromatherapy at Aqoral Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Bocagrande Beach and a 2-minute drive from Clock Tower
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Spa services, a terrace, and an arcade/games room are also featured at the luxury Hyatt Regency Cartagena. Self parking is free.

This 4.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kokau – On-site restaurant.
Amacagua Lounge – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 7 January 2025 to 1 September 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: COP 410000 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 96000 per person
  • Pet fee: COP 410000 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1081 out of 1355 reviews
Rating 8 - Good. 151 out of 1355 reviews
Rating 6 - Okay. 47 out of 1355 reviews
Rating 4 - Poor. 32 out of 1355 reviews
Rating 2 - Terrible. 44 out of 1355 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naerobis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel en el área de la piscina el servicio de Alexis nos hizo sentir bien a gusto y el mesero en el restaurante Mauricio súper amable
Stayed 5 nights in May 2025

10/10 Excellent

Mohammad Parvaresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Coralia

Liked: Amenities
Great service from Kaytyn
Stayed 5 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff…
Stayed 3 nights in May 2025

10/10 Excellent

Zulay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family. It’s clean and also safe in the area. The staff is helpful whenever you need anything such as transport or information.
The kids relaxing after a long day.
Stayed 5 nights in Apr 2025

10/10 Excellent

Shadi

Stayed 7 nights in Apr 2025

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Mckinley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Cartagena

Amazing, everything about it. The staff, the rooms the restaurants, the pool, the spa 10 out of 10
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Stayed 3 nights in Apr 2025

6/10 Okay

Harold

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Colombian Citizens be aware of 19% taxes extra at your final bill.. As a dual citizen this place makes me feel ripped off..
Stayed 2 nights in Apr 2025

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito y moderno hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren DeVaughn

Stayed 5 nights in Apr 2025

10/10 Excellent

Robert J

Stayed 1 night in Apr 2025

8/10 Good

Hamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at poolside could be better. Expedia could have mentioned the closure and renovations on the pool area on the 12th floor.
Stayed 7 nights in Apr 2025

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel room. The restaurant staff for happy hour could be more attentive. Overall, I loved my stay here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay everyday was great and staff was exceptionally nice 👍
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely property, great area!

My boyfriend and I stayed here for a week and loved it! It’s a gorgeous property, spacious rooms, beautiful view. The pool is fun and the food was great. We also went to Kokui a couple times. The bar was fun and the restaurant is a good place to watch the sunset. The food was good at Kokui as well. The area was safe, easy to get around and walking distance to many restaurants. You can shop at the mall right next door. We took a taxi to the pier twice and the Old Walled City. Concierge is helpful. We booked the dinner cruise which was fun and the food was wonderful! We also booked the 5 island boat ride which we enjoyed. We’d definitely stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Liza

Stayed 2 nights in Mar 2025

10/10 Excellent

Luis

Stayed 4 nights in Apr 2025

10/10 Excellent

Sing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite with access to the Regency Club which had a great breakfast and snacks. The rooms are very quiet. Pool on the 14th floor is nice and perfect for watching the sun set. Taxi to the Old Town is about $5. Way too hot to walk, but we appreciated staying in a hotel with great amenities like multiple pools, a nice gym and a fantastic restaurant.
Stayed 7 nights in Apr 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an excellent location!! Close to the old city and the beach is right across the street. One street over is all the commercial areas for shopping and dining.
Stayed 5 nights in Apr 2025

8/10 Good

Edgar, Heredia

Stayed 4 nights in Apr 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property and wonderful staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Apr 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen
Stayed 3 nights in Apr 2025