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Sofitel Barú Cartagena

5.0 star property

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Photo gallery for Sofitel Barú Cartagena

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Balcony view
50-cm LED TV with satellite channels, TV
Presidential Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available

Explore the area

View in a map
KM 7 Sector, Porto Nao, Cartagena, Bolívar, 130017
  • Place, Blanca Beach
  • Place, Clock Tower
  • Place, National Aviary of Colombia
    ‪30 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • 60 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(52 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds

8.8 out of 10
Excellent
(12 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Oceanfront

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Oceanfront

9.6 out of 10
Exceptional
(9 reviews)
  • 39 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Multiple Beds

  • 3 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Presidential Suite, 1 King Bed

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Family Suite, Multiple Beds

  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Single Beds

  • 2 bedrooms
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Junior Suite, 2 Single Beds

  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Luxury Twin Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Luxury Twin Room, 2 Single Beds

  • Sea view
  • Sleeps 2
  • 2 Single Beds

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About this property

Sofitel Barú Cartagena

Luxury hotel on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Sofitel Barú Cartagena's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Housekeeping is available on request.
Sofitel Barú Cartagena offers 187 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 50-cm LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a 24-hour health club are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sofitel Barú Cartagena's great beach location gets high marks from our customers. During your stay, you'll be close to National Aviary of Colombia. Enjoy features like free WiFi in public areas and a free beach shuttle, plus 5 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • For dining with ocean views, stop by Restaurante Calablanca, one of the property's 4 restaurants and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 5 outdoor pools
  • Treat yourself to aromatherapy, body treatments or body scrubs at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • 8.1 mi (13.1 km) from National Aviary of Colombia and 22.2 mi (35.7 km) from San Felipe de Barajas Castle
  • Free beach shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. At Sofitel Barú Cartagena, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool at a partner property.

This 5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Restaurante Calablanca – Overlooking the ocean and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Restaurante HUMO – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Restaurante Bahía – This poolside restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
El Manglito Food Truck – This beachfront theme restaurant only serves lunch. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
La Pergola Roof Top – This rooftop bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Sofitel Barú Cartagena is listed in the 2022 Condé Nast Traveller Hot List.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: COP 135,000 per person
  • 2 poolside bars
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • El Manglito Food Truck
  • La Pergola Roof Top
  • Restaurante Bahía
  • Restaurante Calablanca
  • Restaurante HUMO

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Canoeing
  • Children's pool
  • Concerts/live shows
  • Cooking classes
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Dock
  • Firepit
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 100
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-cm LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 690000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 600000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 135000 per person
  • Airport shuttle fee: COP 967000 per room (one-way)
  • Pet fee: COP 690000 per pet, per stay
  • Rollaway bed fee: COP 600000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 105813

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Sofitel Baru Calablanca Hotel
Sofitel Baru Calablanca Cartagena
Sofitel Baru Calablanca Hotel Cartagena

Reviews

Sofitel Barú Cartagena Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 474 out of 582 reviews
Rating 8 - Good. 60 out of 582 reviews
Rating 6 - Okay. 28 out of 582 reviews
Rating 4 - Poor. 11 out of 582 reviews
Rating 2 - Terrible. 9 out of 582 reviews

Reviews

8/10 Good

Aura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We spent our honeymoon at Sofitel Barú Calablanca and it was an unforgettable experience. The entire property is absolutely stunning — from the lush landscaping to the variety of pools, including a serene adults-only pool that was perfect for relaxing. We dined at all the on-site restaurants and were blown away by the quality. The morning buffet breakfast was a daily highlight: fresh, delicious, and with a huge variety of options. Bahía served amazing meals, and the food truck by the beach was a fun and tasty surprise — perfect for casual bites with ocean views. La Pérgola offered the most breathtaking sunsets, making it the perfect spot to end the evening. A special shoutout to the wait staff at the L'illot private adult pool — they were truly outstanding. Attentive, friendly, and always went above and beyond to make sure we felt cared for. We couldn’t have picked a better place to celebrate our honeymoon! Very relaxing
Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Stayed 3 nights in Jun 2025

10/10 Excellent

Aida

Stayed 2 nights in Jun 2025

8/10 Good

Arman, HALLANDALE BEACH

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is absolutely gorgeous, beautiful and breathtaking, super clean, friendly staff, great service all over, The breakfast was one of the best and very organized, The reason for the 4 Star is, The restaurants are good but not great and very pricy $$$$ for Colombia and tourists , The food truck was the worse Taco we ever had and two water some margaritas , wait for the price , one small taco was 35,000 pesos =$9 and meat didn’t look that great and was cold and the margaritas were like $12 each, We don’t mind paying for good food but not get ripped off, I tried twice to contact the manger but both times he was not available , we highly recommend the resort just watch out for the food and drinks
Stayed 3 nights in Jun 2025

10/10 Excellent

Sarah

Stayed 4 nights in Jun 2025

10/10 Excellent

PEDRO A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Susy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been one of the best we’re I’ve stayed. The people and their service was excellent, everyone was so kind and attentive and really gives that extra mile. The facilities were amazing, the food was out of this world. I will definitely come back and it’s 100% recommended
Stayed 1 night in Jun 2025

10/10 Excellent

Armando, Doral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 3 nights in Jun 2025

10/10 Excellent

Lineth K

Liked: Cleanliness, staff & service, property conditions & facilities
I felt like home. Great Customer service. Ecologico. Clean.
Stayed 3 nights in Jun 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Senia

Liked: Cleanliness, staff & service, property conditions & facilities
La unico que no me gusto fie el servicio en el restaurante Casa Blanca, en el desayuno a los meseros hay que pedirles las bebidas de lo contrario no van a tu mesa , almorce mi ultimo dia en Casa Blanca y igual se demoraron dos horas y media en llevar una pizza y un salmon , perdi hasta mi zita en el spa , por la demora de ellos . Me encanto mi abitacion , nos quedamos en un family suite con Jacuzzi , abitacion 814. Volver is a Sofitel pero no a Casa Blanca lo malo es Que el desayuno es en ese restaurante .
Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Colombia, so beautiful, the beach is awesome!
Stayed 2 nights in Jun 2025

10/10 Excellent

Summer-Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came to the resort to relax and rejuvenate, which is exactly what I accomplished! Lovely ocean front property
Stayed 2 nights in Jun 2025

10/10 Excellent

Maria Magana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m in love with this hotel. I had the most peaceful experience I have ever experienced in a resort. Staff is so nice and friendly they approach you here and there which is great to ask if you need any drinks or any food. I loved the private beach and the pools are so beautiful. The spa is one of the best treatments you can get while you’re staying here. I will come back to this wonderful hotel with my family. This time I only came with my husband and we had such a great time. The restaurants are great as well. Room service is one of the great things they have if you don’t feel like going out to the restaurants. While at the beach they have kayaking which is included in your stay and there are also other activities like snorkeling ect that you can pay separately. Sofitel Calablanca I will see you soon.
Stayed 3 nights in Jun 2025

10/10 Excellent

Diamond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overalll the property was beautiful and very clean. I wish they had more food options though. If you go I do not recommend the huong restaurant it wasn’t appetizing. But besides the food I loved it.
Stayed 6 nights in May 2025

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
5 States
Stayed 4 nights in Jun 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short ride away from Cartagena, this hotel is in a premium location in Barú. The hotel staff was excellent and food was great. The facilities are superb. A great place to visit and relax.
Stayed 1 night in May 2025

10/10 Excellent

Dawil, Orlando

Stayed 2 nights in May 2025

10/10 Excellent

Jose

Stayed 2 nights in May 2025

10/10 Excellent

Jeimy

Liked: Property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute paradise! Vary clean and friendly with amazing service and top notch food and drinks.
Stayed 4 nights in May 2025

10/10 Excellent

Juan Sebastian Chaves

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente estadía, servicio de atención, y su comida muy rica ! 👌
Stayed 2 nights in May 2025

10/10 Excellent

Alexander, Miami

Beautiful property beach pools food drinks service !!! Excellent!!!
Stayed 1 night in May 2025

8/10 Good

Diana, Wantagh

Stayed 2 nights in May 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Sofitel is very beautiful and likely the nicest resort in Cartagena. However, I learned while there that beaches in Colombia are never actually private, despite their beach being blatantly advertised as a “private beach”. Within minutes of arriving, my partner and I were approached by multiple panhandlers hawking “artisan goods” and selling massages. The masseuse did not want to take a firm “no thank you” as an answer, and began rubbing my foot without consent. The hotel was responsive when I complained and spoke to the panhandling locals about toning it down, which they did. I was able to enjoy the rest of my say without harassment. But as the beach is not actually a private beach, they stayed around and frequently approached other hotel guests. I think it is important to be aware of this situation before booking this hotel.
Stayed 2 nights in May 2025