Was given a standard room instead of the superior room that i booked. Booking was allocated for 2 people instead of the 4 on my booking confirmation. Refered this to the front desk staff and I thought a room upgrade would come BUT IT NEVER DID. The lifts were stupid slow. 3 lifts but only 2 in service and then only 1 on a lot of the time. Going to appointments it was better to use the fire stairs to make sure you would get there on time. It would be a bit hard to recomend
Dirty sink, dirty and musky smell cleaning cloth by the sink. Shower curtain is short and moldy. Shower wall is moldy especially by the door. Towels has holes.
Room was fine.. How ever the elevators are slow and one out of service. Was out of service a yeat ago my last stay there... Property is poirly managed and in need of repairs.. In side and out...
I love it there. Easy access and across the SM mall. The view at night was amazing and facilities was good too. I stayed in a condo so I only ask question at front desk but nothing I need to address any concern during my stay. It's affordable too and so accessible. We enjoyed the pool and we want to stay there again.
Internet didnât work.
There was stop in the sink so the water didnât ran out.
Pool was closed.
Noisy aircon.
Cockroaches
.
Worse was the extra bed, there were no bed, only pillows on the floor.
Terrible hotel, I live and travel over 50 nights a year and this is the worst I have ever experienced, elevators didn't work, swimming pool was closed and pictures must be from the hotel opening
The property is just about 2mins walk to SMCity Mall very convenient. However, the place itself has cockroaches, bad smell towels, wifi password not visible, you need to contact host and took a bit of time to respond.
It was one of our best stay as a family. We were provided the best option for our accomodation and our agent were very accomodating and very keen to every details and addresses our queries effectively.
This place had no drinking water in room . Had water in lobby if have container . If get late bring your water . The mall across road is closed. I didnât see any place buy water near by . If want watch tv you need your on membership to watch Netflix or any of apps . Sink dish towel needs be washed. Crack around Aircon . The elevator was super busy .