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The Westin Changsha

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Photo gallery for The Westin Changsha

Lobby lounge
Lobby lounge
Indoor pool, open 7:00 AM to 11:00 PM, pool loungers
Lobby lounge
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
No.419, Shaoshan Middle Road, Yuhua District, Changsha, Hunan, 410007
  • Place, Helong Stadium
    ‪3 min drive‬
  • Place, Huangxing Walking Street
    ‪3 min drive‬
  • Place, Changsha Bamboo Slips Museum
    ‪3 min drive‬
  • Airport, Changsha (CSX-Huanghua Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe King Size Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe King Size Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe 2-bed Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe 2-bed Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Grand Deluxe King Size Room

1 bedroom, down duvets, minibar, in-room safe

Grand Deluxe King Size Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

1 bedroom, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, City View

1 bedroom, down duvets, minibar, in-room safe

Room, 2 Double Beds, City View

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, down duvets, minibar, in-room safe

Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Smoking

1 bedroom, down duvets, minibar, in-room safe

Executive Room, 1 King Bed, Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed, Smoking

1 bedroom, down duvets, minibar, in-room safe

Executive Room, 1 Double Bed, Smoking

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

1 bedroom, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

1 bedroom, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, 2 Double Beds, City View

1 bedroom, down duvets, minibar, in-room safe

Traditional Room, 2 Double Beds, City View

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

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About this property

The Westin Changsha

4 restaurants, an indoor pool and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
The Westin Changsha offers 408 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 46-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Changsha hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at The Westin Changsha, you'll be connected to a shopping centre and close to Helong Stadium. Enjoy features like free WiFi in public areas, plus 4 restaurants and an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy a meal at the buffet restaurant or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and fitness classes
  • Just a 4-minute drive from Helong Stadium and a few minutes from Jia Yi's Memorial Hall
The Westin Changsha offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 4 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 13 meeting rooms available. The luxury The Westin Changsha also features a complimentary children's club, a garden, and coffee/tea in common area.

Smoking is allowed in designated areas at this 5-star Changsha hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Elements Restaurant – This buffet restaurant serves breakfast, brunch, lunch and dinner.
Qi Shun Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Kempi Deli – On-site delicatessen. Open daily.
Kempinski Brewery – On-site restaurant. Open daily.
Lobby Lounge – This lobby lounge only serves light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 for adults and CNY 68 for children
  • 4 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Elements Restaurant
  • Kempi Deli
  • Kempinski Brewery
  • Lobby Lounge
  • Qi Shun Restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Free children's club
  • Indoor pool
  • Sauna
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's toys
  • Free children's club
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 13 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 39 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Changsha

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 68 for children
  • Rollaway bed fee: CNY 350.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Kempinski Hotel Changsha
Kempinski Changsha
Kempinski Hotel Changsha Hotel
Kempinski Hotel Changsha Changsha
Kempinski Hotel Changsha Hotel Changsha

The Westin Changsha Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The Kempinski Changsha is a very good choice for the quality of the service. The staff were all very polite with a lot of attention to details. The bed room was huge with an wonderful bathroom. Breakfast with full choices between western and Asian I'll certainly stay again in this hotel any times I'm traveling to changsha
Verified

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Dorothy the manager super helpful speaks English and Chinese perfect.All of the staff were very helpful.The buffet breakfast incredible.The buffet weekend lunch or dinner highly recommend.Housekeeping always kept the room neat and clean daily.Great local food around the neighborhood.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager @ frontdesk and the rest of the staff are very helpful in helping me to navigate around the place. Offered very useful tips
Stayed 4 nights in Oct 2024
Verified

8/10 Good

Yves

Liked: Cleanliness, property conditions & facilities, room comfort

Komfortables und sauberes Hotel

Wir blieben zwei Nächte in einer Executive Suite im Kempinski Changsha. Die Lage ist etwas abseits des Zentrums im Süden, aber immer noch gut. Es gibt einen Walmart und einige gute Restaurants in Gehdistanz. Gutes Frühstücksbuffet, sauber, Einrichtung im guten Zustand. Teilweise ist es etwas schwierig, mit den Angestellten in Englisch zu kommunizieren, aber der General Manager steht zur Verfügung und nimmt Wünsche auf. Personal ist ausreichend vorhanden, jedoch ist der Trainingsstand nicht bei allen top. Restaurants im Hotel und In-Room-Dining sind nicht empfehlenswert. Insgesamt hatten wir aber einen guten Aufenthalt und würden das Hotel empfehlen.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Sarabjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definately suggested to all

Great place to stay. Will highly recommend.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

TOMOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いです。
Stayed 5 nights in Nov 2019
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the front desk staff, they are very friendly and helpful
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Hoi Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客房/酒店整潔
Stayed 1 night in May 2019
Verified

8/10 Good

Lukas Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Hotel for good price value

Pleasant stay for good price-value. A few restaurants within walking distance. Don't get a coffee at the lounge in the Kempinski Hotel as this is definitely overpriced. Probably the most expensive we ever had in the whole world... Also the breakfast buffet is large but the quality of food rather mediocre.
Stayed 1 night in May 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
トイレがウォッシュレットでなかったのが残念です。中国でも都市部の4星以上のホテルではウォッシュレットトイレが多くなっています。他はすべて満足がいき、コストパフォーマンスにも満足です。フロントのスタッフも十分、英語が通じます。
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体来说很不错，房间比较干净，位置离中心区略远，但是离火车南站比较近，但是早餐价格太贵了。
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, room comfort
酒店位置优越，周边有大型购物商场。酒店设施一般，前台服务较热情。总体性价比可以。
Stayed 1 night in Nov 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

The hotel does not match its brand name

I chose this hotel because of its brand, but I was very disappointed. The worst of all was the air conditioning. It simply did not work, and the quilt was thick. The location is quite far away from downtown. It took 15 to 20 minutes to walk to the nearest subway station, and then six stops to go to the downtown. The restaurant that served Chinese food was terrible. When I walked in at around 19:30, there was not a single guest there. Only a table with several people who looked like working at the restaurant eating there. But I must say that the ladies at the front desk and the lobby were extremely helpful. So what went wrong was the top management, not the people working there.
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Typical of the brand. Very high quality and reasonable price
Verified

10/10 Excellent

YI-FAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

高住宿品質的飯店

床非常舒適，有睡眠問題的我都睡得很安穩，早餐豐盛且好吃，非常推薦的飯店
Verified

8/10 Good

Shijia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 day stay

The hotel was OK as a 5 star. But the location rid really inconvenient
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i loved my stay, they arranged a free update to 32 flloors. which was a great honor. we enjoyed also breakfast.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay! Recommended!

Very comfortable. The hotel design are good and details are well taken care of.
Verified

8/10 Good

Tat Shing

Liked: Cleanliness, staff & service, room comfort
酒店沒有房間提供冷氣，要開窗利用室外氣溫另房間氣溫下降。
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and Comfortable, Good Services

Hotel is great, but the restaurant does not have many chlives for local cuisines. Location is a bit far from the commercial areas and train stations and does not have underground station nearby.
Verified

10/10 Excellent

Emy

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel, staff was exceptional

We were very pleased with the hotel, especially the lobby staff. The buffet breakfast was quite nice selections and quality, except for the staff in their, some nice, but a few not too responsive, maybe language barrier. We stayed for a week, on some days, it was under staff. Next door there was a large construction project, at time's could be noisy. The room temp was centrally controlled, way too warm for comfort. We couldn't fall asleep the first night. They had to leave one window slightly opened to air out for us.
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Ling

Verified

8/10 Good

WEN SHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Lida

Stayed 2 nights in Jun 2022