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Comfort Inn Matthews - Charlotte

2.5 star property

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Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace
Free daily buffet breakfast
Seasonal outdoor pool
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
1718 Windsor Crossing Dr., Matthews, NC, 28105
  • Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Sportsplex at Matthews
    ‪5 min drive‬
  • SouthPark Mall
    ‪18 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(86 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(101 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Down duvets, pillow-top beds, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Fairfield Inn & Suites by Marriott Charlotte Matthews

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, 1,006 reviews
The price is CHF 83
includes taxes & fees
31 Aug - 1 Sept
Fairfield Inn & Suites by Marriott Charlotte Matthews

About this property

Comfort Inn Matthews - Charlotte

Hotel in Matthews with free breakfast and 24-hour fitness centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Comfort Inn Matthews - Charlotte offers 93 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 15 years old are not allowed in the swimming pool or fitness facility.

The free breakfast at Comfort Inn Matthews - Charlotte gets high marks from our customers. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • 14 minutes by car from Spectrum Center and 14 minutes from Charlotte Convention Center
Comfort Inn Matthews - Charlotte offers its guests a 24-hour fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. Event space at this hotel measures 1798 square feet (167 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Comfort Inn Matthews - Charlotte. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: USD 15
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 15 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in September and close in October.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Comfort Inn Matthews - Charlotte.

Property is also known as

Comfort Inn Hotel Matthews
Comfort Inn Matthews
Comfort Inn Matthews Charlotte Hotel
Comfort Inn Matthews Charlotte
Matthews Comfort Inn
Comfort Inn Charlotte Hotel
Comfort Inn Matthews Charlotte
Comfort Inn Matthews - Charlotte Hotel
Comfort Inn Matthews - Charlotte Matthews
Comfort Inn Matthews - Charlotte Hotel Matthews

Comfort Inn Matthews - Charlotte Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 501 out of 1009 reviews
Rating 8 - Good. 284 out of 1009 reviews
Rating 6 - Okay. 110 out of 1009 reviews
Rating 4 - Poor. 62 out of 1009 reviews
Rating 2 - Terrible. 52 out of 1009 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tamara

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

shanell

Business traveller
Liked: Amenities
I love this location very clean staff very helpful
Stayed 2 nights in May 2025

6/10 Okay

Carla

Travelled with family
The hotel was ok for the price need some new carpet had an old smell ,but the beds were clean. And the staff was friendly and polite and very helpful
Stayed 4 nights in May 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need of repair
Stayed 1 night in May 2025

6/10 Okay

WILSON

Travelled with family
Liked: Staff & service
Disliked: Amenities
No lobby area, pool closed. Kids did not enjoy
Stayed 3 nights in May 2025

8/10 Good

Harpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice and staff is always efficient
Stayed 1 night in May 2025

8/10 Good

Ruben

Stayed 3 nights in May 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
So the room was a little musty smelling until the people next door starting smoking weed. Then it smelled like skunk!! Haha. Can’t control your neighbors. The hotel staff is very nice and the bed was clean and comfy. It needs some TLC but it isn’t scary or gross.
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy check-in, friendly staff, clean and comfy room. Will definitely stay here again!
Stayed 1 night in May 2025

10/10 Excellent

Geno, Placentia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location for EVERYTHING. Restaurants and stores all within minutes. Easy access for rider pickup. The staff was terrific! Rooms are spacious and the AC is cool and quiet!
Stayed 3 nights in May 2025

6/10 Okay

Byron

Disliked: Cleanliness, staff & service

College Graduation

Place seemed run down! Foul odor present the first few days. Shower rod was loose and cutrain couldn't be closed propeely. They fixed the shower rod. The bottom of the shower was slippery. I almost fell. I bought and used a shower mat to rectify that priblem. Breakfast was only served until 9 AM. Until 10 would have been nice. I have stayed there many times in the past. I probably will not stay there again.
Stayed 5 nights in May 2025

6/10 Okay

James

Stayed 1 night in May 2025

8/10 Good

Bohdana

Stayed 1 night in May 2025

8/10 Good

Allison

Stayed 3 nights in May 2025

4/10 Poor

Oddam

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Horrible. Even though the staff was friendly, I felt like some kind of filthy criminal when they authorized the risk of me causing harm.
Stayed 1 night in May 2025

8/10 Good

Estefany, Asheville

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was almost a 5 stars but I did not like the pillows in the queen bedrooms. They were very small and felt more like a throw pillow rather than a bed pillow. Also the walls are very thin here so we could hear our neighbors conversations and nights to say the least. However the pros is that there is a Ross, Kohls and Shoe Carnival walking distance from the hotel and a bunch of restaurants near by! The lobby smelled very clean and the house keeping staff were very kind! Only other con was that the outlet at the bathroom sink didn’t work so I couldn’t use the blow dryer but besides that this was the oergect stay!
Stayed 2 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are large; staff and management are efficient and friendly
Stayed 2 nights in May 2025

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in May 2025

10/10 Excellent

Lacol L

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely enjoyed our stay, would definitely visit again
Stayed 2 nights in May 2025

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very simple. One of the cleaner hotels I have stayed at.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Awesome rooms

Great place to stay. Nice rooms comfy beds.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Clean room and clean bathroom
Stayed 1 night in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet rooms, very clean and affordable. Bed was
Stayed 1 night in May 2025