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Hilton Garden Inn Charlotte North

3.0 star property

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Photo gallery for Hilton Garden Inn Charlotte North

Terrace/patio
Premium bedding, desk, laptop workspace, blackout curtains
Reception
Exterior
36-inch LCD TV with digital channels, TV, pay films

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
9315 Statesville Rd, Charlotte, NC, 28269
  • Northlake Mall
    ‪14 min walk‬
  • University of North Carolina at Charlotte
    ‪11 min drive‬
  • Concord Mills
    ‪12 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪18 min drive‬

Room options

View all photos for Room

Premium bedding, desk, laptop workspace, blackout curtains

Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Room, Accessible

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, Accessible

Premium bedding, desk, laptop workspace, blackout curtains

Room, Accessible

  • 26 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

Premium bedding, desk, laptop workspace, blackout curtains

Room

  • 26 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Two Queens

Premium bedding, desk, laptop workspace, blackout curtains

Two Queens

  • 26 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room

Premium bedding, desk, laptop workspace, blackout curtains

Room

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Drury Inn & Suites Charlotte Northlake

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, (1007)
The price is CHF 104
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Drury Inn & Suites Charlotte Northlake

About this property

Hilton Garden Inn Charlotte North

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Hilton Garden Inn Charlotte North offers 112 accommodations with MP3 docking stations and coffee/tea makers. Beds feature premium bedding. 36-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Charlotte North. During your stay, you'll be within walking distance of Northlake Mall. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from University of North Carolina at Charlotte and 11 minutes from Spectrum Center
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Charlotte North. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
The Great American Grill – This restaurant serves breakfast and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 10 to 15 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Garden Grille and Bar
  • The Great American Grill

Things to do

  • 24-hour gym
  • Stereo
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium digital channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 15 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Charlotte North
Hilton Garden Inn Hotel Charlotte North
Charlotte Hilton Garden Inn
Hilton Garden Inn Charlotte Uptown Hotel Charlotte
Hilton Garden Inn Charlotte North Hotel
Hilton Garden Inn Charlotte North Hotel Charlotte
Hilton Charlotte Charlotte
Hilton Garden Inn Charlotte North Hotel
Hilton Garden Inn Charlotte North Charlotte
Hilton Garden Inn Charlotte North Hotel Charlotte

Hilton Garden Inn Charlotte North Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 871 reviews
Rating 8 - Good. 259 out of 871 reviews
Rating 6 - Okay. 117 out of 871 reviews
Rating 4 - Poor. 46 out of 871 reviews
Rating 2 - Terrible. 36 out of 871 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kathryn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
GM wouldn’t even call me back just to talk. Continued to push me through to voicemail. As a former hotel manager, highly highly disappointed and will no longer stay at Hilton Garden Inns.
Stayed 1 night in Nov 2024

8/10 Good

LaBricka

Stayed 1 night in Jan 2025

10/10 Excellent

Alex

Stayed 1 night in Feb 2025

4/10 Poor

Dale

Disliked: Cleanliness

Fire alarm

To start, there is/was a used water bottle in the fridge. Gummy bears on the floor of our room upon check in. These two things did not see the tone of the weekend. We had a fire alarm at 3:00am that lasted almost 30 minutes. We were required to stand outside in the cold or sit in our car if you were lucky enough to have your car key. They say they offered free breakfast to everyone affected by the fire alarm but we never received the memo plus another couple affected by the fire alarm was charged for her breakfast that morning. Location was convenient for everywhere we traveled. Probably wouldn’t stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Latoya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jazzmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally booked a room at 3:45am drove to the hotel and was checking in and settled by 4:30am. Slept like a baby and got to check out at noon (I was exhausted) so that extra time was so needed. Thank you to the older gentleman that checked me in and got me a quiet room.
Stayed 1 night in Feb 2025

6/10 Okay

Angemar

Travelled with partner
Disliked: Staff & service, amenities
My experience was bad, at 3 am there were people talking in the hallway and knocking on doors for 1 hour, then a couple started arguing loudly, at 4 am there were people, the bed is very uncomfortable, I would not stay there again.
Stayed 1 night in Feb 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Hilton Garden was as expected, and the service of the staff was terrific...so nice and kind. We had a 3 am fire alarm that evacuated the hotel....but the hotel staff handled it well. I stayed for a couple of nights, and it was fine....typical of a Hilton Garden.
Stayed 2 nights in Feb 2025

2/10 Terrible

Zachary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in the building smelled of weed. The front desk was not helpful. The fire alarm went off at 345am. And once that was over we walked in and the front desk lady got an attitude when we said we are checking out.
Stayed 1 night in Feb 2025

2/10 Terrible

Lisa

Disliked: Staff & service, amenities, property conditions & facilities
At 3:30 AM, the entire hotel was woken up by a fire alarm we had to evacuate the hotel stand out in 35° weather wait for the firetrucks. Nothing was wrong. Thankfully it took over two hours for me to go back to sleep and then the hotel would not even accommodate late checkout or a free breakfast or anything for the inconvenience. I am incredibly upset and will also be calling Hilton
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Stayed 1 night in Feb 2025

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, Nice overnight. Comfy bed. Other reviews complained about breakfast but we thought it was good. Biscuits, potatoes, bacon and juice were best of what we tried. Desk staff was courteous and efficient.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Djimpson

Travelled with partner
Liked: Staff & service, amenities
It was not to bad but i was expecting better . Staff was good 👍
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great waypoint

Very convenient and super pet friendly.
Stayed 1 night in Jan 2025

8/10 Good

Xiaoyu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the offer included breakfast
Stayed 4 nights in Jan 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property has some age, but the PEOPLE there were GREAT!! Extremely kind and would go out of there way to accommodate needs.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Needs better management

Comfortable place to stay in a great location. Front desk staff could use some training in customer service. It’s rude for management to be on their cell phones instead of handling the customer in front of them. Breakfast is also extremely overpriced.
Stayed 2 nights in Jan 2025

2/10 Terrible

burningid

Stayed 1 night in Jan 2025

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Amenities
Expected so much more from Hilton. No breakfast unless you pay $13 for the same breakfast every other hotel gives you for free. No laundry bag in the room. Mildew in the shower tile is as old as the hotel. No WiFi. I get more basics from a motel 6 at 1/3 the price.
Stayed 1 night in Jan 2025

6/10 Okay

Sunpreet

Stayed 1 night in Dec 2024

8/10 Good

Markel

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience overall. Breakfast should be included IMO given the nature of the breakfast. The room I stayed in could use some TLC. However most hotel staff were friendly.
Stayed 2 nights in Jan 2025

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Amenities
The lobby looks to be nicely updated, but the second you open the door to the room it’s a Time Machine back to 2005. No streaming, only 1 bedside table, lights in the corner of the room that you have to stretch to turn off/on, horrible uncomfortable pillows. We went to the breakfast buffet to find out it’s $12.99 a person for a very basic continental breakfast. The rate was cheap and we were only in town for a tournament, so it got the job done… but don’t expect much more than that.
Stayed 2 nights in Jan 2025