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Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Shopping centre
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Exterior
Free daily buffet breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
15139 Ballancroft Parkway, Charlotte, NC, 28277
  • Place, Ballantyne Country Club
    ‪12 min walk‬
  • Place, The Amp Ballantyne
    ‪2 min drive‬
  • Place, Ballantyne's Backyard
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(46 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(54 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Transfer Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Transfer Shower)

9.4 out of 10
Exceptional
(18 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications Accessible)

8.2 out of 10
Very good
(11 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(103 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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4.3 out of 5, Excellent, 1,004 reviews
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includes taxes & fees
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About this property

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

A 24-hour fitness centre, coffee/tea in a common area and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers 146 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature down duvets. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG. During your stay, you'll be close to Elon Homes Regional Park. Enjoy features like free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute drive from Elon Homes Regional Park and a few minutes from The Amp Ballantyne
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Charlotte - Ballantyne by IHG also features a terrace, a picnic area, and coffee/tea in common area. Self parking is free.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 90 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 90 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in November.
  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charlotte Ballantyne Hotel
Holiday Inn Express Ballantyne Hotel
Holiday Inn Express Charlotte Ballantyne
Holiday Inn Express Ballantyne
Inn Express Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne by IHG
Holiday Inn Express Suites Charlotte Ballantyne an IHG Hotel
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Hotel

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 747 out of 1099 reviews
Rating 8 - Good. 199 out of 1099 reviews
Rating 6 - Okay. 58 out of 1099 reviews
Rating 4 - Poor. 36 out of 1099 reviews
Rating 2 - Terrible. 59 out of 1099 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very safe and clean hotel in a safe area. Zero bugs, zero hesitation in staying here again next time I come to town.
Stayed 2 nights in Dec 2025

8/10 Good

Lee

Stayed 1 night in Dec 2025

10/10 Excellent

Govinda

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean, the staff were very nice and accommodating food was very good and the coffee was excellent.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect Thank You!
Stayed 2 nights in Dec 2025

10/10 Excellent

Sheila

Stayed 1 night in Dec 2025

8/10 Good

Kasey

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a good stay at the hotel, it was very clean, the staff was very nice, my only complaint is the breakfast. It was not very good.
Stayed 1 night in Dec 2025

8/10 Good

Nelly

Stayed 1 night in Nov 2025

6/10 Okay

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean, and the bed was extremely comfortable. Continental breakfast was great since there was a large variety to choose from. Top notch hotel.
Stayed 1 night in Dec 2025

6/10 Okay

Sharae

Liked: Cleanliness, amenities
Disliked: Staff & service
Treating all customers the same and not based on how they look. I witnessed this twice from the front desk staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Alan Gaston Arredondo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent 😊
Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
I thought this was a really good place to stay at. Breakfast was good. Parking was free and convenient. Good central location just south of 485. Staff was very attentive to all issues. Would definitely stay here again. It was winter time so didn't use the pool.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean hotel!
Stayed 1 night in Dec 2025

10/10 Excellent

Jince

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room
Stayed 1 night in Dec 2025

2/10 Terrible

Regina

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
AC was not working and report it three times and no response!!
Stayed 5 nights in Dec 2025

10/10 Excellent

Mervyn

Stayed 4 nights in Dec 2025

8/10 Good

Wing Man

Stayed 1 night in Dec 2025

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service
For the price, this hotel was exactly as expected. The check-in process was smooth, and I was given a small welcome bag with snacks and water, which was a nice touch. The room itself was spacious and clean. The lighting was on the low side, but that didn’t bother me since I actually prefer softer lighting. There was an annoying beeping sound every couple of seconds that I first noticed when trying to sleep the first night — and once I heard it, I couldn’t unhear it for the rest of my stay. I later found through a quick Google search that this seems to be a common issue in some Holiday Inn Express locations, related to electrical components in the headboard panel. Luckily, I had earplugs, so I made do. Since I only had a short stay left by that point, I didn’t request maintenance assistance. One disappointment was the lack of Netflix or any streaming options on the TV. Most hotels offer this now, so it felt like a miss. My only options were to use my laptop to stream or settle for local television channels. On the positive side, the location was very convenient — close to my work site, several eateries, and a grocery store — which made getting around easy. Overall, a decent stay for the price with a few minor drawbacks that future guests should be aware of.
Stayed 3 nights in Dec 2025

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Dec 2025

10/10 Excellent

Valerie L

Liked: Cleanliness
Stayed 6 nights in Dec 2025

10/10 Excellent

Bart, West Hollywood

Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, quiet and helpful staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, clean rooms and awesome breakfast. Only small complain was the water in our shower didn’t get hot.
Stayed 1 night in Dec 2025

4/10 Poor

Shailyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To much people running on the 4th floor
Stayed 2 nights in Dec 2025