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Sleep Inn & Suites at Concord Mills

2.5 star property

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Photo gallery for Sleep Inn & Suites at Concord Mills

Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Front of property
In-room safe, desk, iron/ironing board, free WiFi
Lobby
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
7821 Gateway Lane, Concord, NC, 28027
  • Place, Great Wolf Lodge Water Park
    ‪12 min walk‬
  • Place, Concord Mills
    ‪12 min walk‬
  • Place, SEA LIFE Charlotte-Concord Aquarium
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Non Smoking

7.6 out of 10
Good
(62 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(38 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

Suite, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

7.6 out of 10
Good
(14 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Suite, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

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About this property

Sleep Inn & Suites at Concord Mills

This hotel features a fitness centre, coffee/tea in a common area and a seasonal outdoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Sleep Inn & Suites at Concord Mills offers 116 accommodations with a safe and coffee/tea makers. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is offered on request and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Sleep Inn & Suites at Concord Mills. During your stay, you'll be within walking distance of Concord Mills. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Concord Mills and a few minutes from Charlotte Motor Speedway
Sleep Inn & Suites at Concord Mills offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Sleep Inn & Suites at Concord Mills. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM
  • Up to 2 children aged 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sleep Inn Concord
Sleep Inn Hotel Concord
Sleep Inn Concord Mills Hotel
Sleep Inn Concord Mills
Sleep Inn & Suites at Concord Mills Hotel
Sleep Inn & Suites at Concord Mills Concord
Sleep Inn & Suites at Concord Mills Hotel Concord

Sleep Inn & Suites at Concord Mills Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 488 out of 1014 reviews
Rating 8 - Good. 219 out of 1014 reviews
Rating 6 - Okay. 134 out of 1014 reviews
Rating 4 - Poor. 69 out of 1014 reviews
Rating 2 - Terrible. 104 out of 1014 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Qi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful.
Stayed 2 nights in Nov 2025

6/10 Okay

james

Liked: Cleanliness, staff & service, amenities
Sink was stopped up.
Stayed 1 night in Nov 2025

10/10 Excellent

Oscar

Stayed 1 night in Nov 2025

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very nice. Unfortunately the front desk did not have enough help in the morning and we were not able to eat breakfast(they were running behind on gett8ng it aet up and we had to leave.)
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Racquel

Disliked: Cleanliness
Room needs updating and not that clean
Stayed 1 night in Oct 2025

2/10 Terrible

Padraic

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Expedia this review does not contain: • specific prices or room rates • profanity • personal information BOTH stays (two weeks apart) were disastrous. - The last one {which I was there 10 minutes} an unhinged woman employee was complaining to the manager, about me, trying to get me thrown out of the hotel. - My wife and I immediately left.
Stayed 2 nights in Nov 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Avion

Stayed 1 night in Nov 2025

2/10 Terrible

Padraic

Business traveller, Travelled with partner
Disliked: Cleanliness
For 11/16-11/18: Horrible. ... TV [dialogue] is coming out in Spanish, (like last time I stayed, and they said it was just an oversight, from the previous guest, in the room, - the hotel forgot to change the TV back. ~ That now was obviously not true ~ their sports channels are flat-out set to Spanish ... And HBO} ... Lady in the hall didn't want to do anything about it, when I said "This has to be fixed" - Lady got all confrontational - Said 'how dare you speak to me like that' ... "You're interrupting my task; I'm doing hall duty I'm not even supposed to be talking to you!" I stopped the argument, and went down the hall and out the back door - to come around to the car and tell my wife we're leaving. Went back in, made a video of the room (including recording the TV) came out dropped the two keys and told the manager why we're leaving. ~ If you're a woman clocked in, at a hotel, there is NO SUCH THING as you shouldn't be speaking to me. I am the customer. I told the manager we're not paying for this hotel, I'm uncomfortable with a woman with a nasty attitude, roaming the halls - and "I'm paying you you're not paying ME" ... And left, never to come back. I recorded everything. I was still walking down the hall, not quite to the door and I heard the woman say, to the desk lady "Oh my G@D did you hear how the man talked to me??" - Best decision for me and my wife to leave, and not stay for our stay. The hotel we came to everybody is nice, and the TV plays in English.
Stayed 2 nights in Nov 2025

10/10 Excellent

Andyel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Cozy Bed, and Nice Staff
Stayed 1 night in Nov 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean...some of the staff wasnt friendly...the lady that was there at check in yesterday was nice and very helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Roshika

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and room is very clean
Stayed 1 night in Nov 2025

8/10 Good

Jeremy

Stayed 2 nights in Nov 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, staff was very friendly
Stayed 3 nights in Nov 2025

8/10 Good

Eileen

Travelled with family
Liked: Staff & service, room comfort
No problems. Staff friendly helpful
Stayed 1 night in Nov 2025

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness
Clean room
Stayed 1 night in Nov 2025

8/10 Good

Shaneika

Stayed 1 night in Nov 2025

8/10 Good

Simone

Stayed 1 night in Oct 2025

10/10 Excellent

Shaneika

Stayed 1 night in Nov 2025

6/10 Okay

christine

Stayed 1 night in Oct 2025

10/10 Excellent

gene

Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Travis

Stayed 2 nights in Nov 2025

10/10 Excellent

Tammy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great
Stayed 1 night in Oct 2025