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Sonesta Charlotte Lower South End

3.5 star property

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Photo gallery for Sonesta Charlotte Lower South End

2 indoor pools, seasonal outdoor pool
Property preview
Desk, laptop workspace, blackout curtains, iron/ironing board
Terrace/patio
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5700 Westpark Drive, Charlotte, NC, 28217
  • Place, Seneca Shopping Center
    ‪15 min walk‬
  • Place, Tyvola Square
    ‪15 min walk‬
  • Place, Renaissance Park
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed (Poolside)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Roll in Shower)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility/Hearing Tub)

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Balcony (Balcony)

8.2 out of 10
Very good
(32 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(78 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Balcony (Balcony)

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds, Balcony (Balcony)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Poolside)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds (Poolside)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

8.2 out of 10
Very good
(76 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
DoubleTree by Hilton South Charlotte Tyvola
  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
3.8 out of 5, Good, 1,008 reviews
The price is CHF 96
includes taxes & fees
18 Jan - 19 Jan
DoubleTree by Hilton South Charlotte Tyvola

About this property

Sonesta Charlotte Lower South End

Suburban hotel with 2 indoor pools and 24-hour fitness centre
2 indoor pools, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and a seasonal outdoor pool. Housekeeping is available on request.
Sonesta Charlotte Lower South End offers 300 accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us they can't get enough of Sonesta Charlotte Lower South End's great location. During your stay, you'll be within walking distance of Tyvola Square. Enjoy features like free WiFi in public areas, plus 2 indoor pools and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy American cuisine while dining at Food for Thought
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor and 2 indoor pools
  • Amenities include a front desk safe, a business centre and 18 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by car from Spectrum Center and 13 minutes from Carowinds Theme Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sonesta Charlotte Lower South End offers its guests 2 indoor swimming pools, a 24-hour fitness centre, and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. A business centre and 18 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sonesta Charlotte Lower South End. For a fee, parking is available.

This 3.5-star Charlotte hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.
Food for Thought – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 16 per night; includes in/out privileges)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 17 for adults and USD 10 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Food for Thought

Things to do

  • 2 indoor pools
  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • 2 indoor pools
  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 18 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 30 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 17 for adults and from USD 10 for children
  • Uncovered self-parking fee: USD 16 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 01 May and close on 06 September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Crowne Plaza Charlotte Executive Park
Crowne Plaza Executive
Crowne Plaza Executive Hotel
Crowne Plaza Executive Hotel Charlotte Park
Charlotte Marriott Executive Park Hotel Charlotte
Crowne Plaza Charlotte Executive Park Hotel
Crowne Plaza Executive Park Hotel
Crowne Plaza Executive Park
Sonesta Charlotte Lower End
Sonesta Charlotte Executive Park
Crowne Plaza Charlotte Executive Park
Sonesta Charlotte Lower South End Hotel
Sonesta Charlotte Lower South End Charlotte
Sonesta Charlotte Lower South End Hotel Charlotte

Sonesta Charlotte Lower South End Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 795 out of 1475 reviews
Rating 8 - Good. 260 out of 1475 reviews
Rating 6 - Okay. 187 out of 1475 reviews
Rating 4 - Poor. 105 out of 1475 reviews
Rating 2 - Terrible. 128 out of 1475 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gianna

Disliked: Cleanliness, amenities, property conditions & facilities
Extra fees were not disclosed
Stayed 1 night in Sep 2025

6/10 Okay

Kelli

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Phillip

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

OneszanettaDesiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and staff were helpful and friendly only thing I would have liked to get in the pool but the indoor and outdoor pool was not clean and water was freezing cold
Stayed 3 nights in Oct 2025

8/10 Good

Ashley

Liked: Staff & service, property conditions & facilities
A good basic hotel to stay in. You need a room key to use the elevator so it's safe in that regard. Surrounding area isn't bad either. Room had some typical hotel wear and tear but it wasn't dirty. The breakfast buffet was expensive in my opinion ($19 for adults) but also I only ate one plate so it wasn't really worth the money to me. Overall a decent, quiet hotel and it's a great simple place to stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First and foremost, the staff at the front desk are hands down the nicest people I've ever seen at a hotel. Didn't pass through the lobby without them speaking to you. Rooms were clean, but it smelled so stale when you walk in, and that's with the AC running. Of course you get use to it after being inside. We reserved a queen bed. That was not a queen bed. The bed headboard and box spring we're not that was a full mattress. No fitted sheet on the bed, it was a flat sheet folded and tucked to make it look fit. Came right off No outlet on one side of the bed, BUT a power strip under the bed. Following the power strip to the plug in showed a severe fire hazard. There were literally 2 power strips plugged in today to reach my side. This on top of a regular outlet having the adapter plug in to make it 6 plug ins This was our 2nd time staying here and husband told me not to book again with the safety hazards
Stayed 3 nights in Oct 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Garret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't look any further, safe neighborhood

Very nice hotel with excellent service, I literally have zero complaints, locate another very well maintained and safe area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daquan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Charlie

Stayed 1 night in Oct 2025

10/10 Excellent

Hyder

Stayed 1 night in Oct 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and informative, dining was open and accessible.Staff was pleasant to speak with. The room was large and cozy. The television was large and close. The bed was comfortable. Room service wss speedy snd nice.The towels and essentials were sufficient. The shuttle to the airport was complimentary and fast.The shuttle driver was nice and friendly to speak with and courteous.
Stayed 1 night in Oct 2025

10/10 Excellent

Kendell

Stayed 1 night in Sep 2025

6/10 Okay

Pecoraro

Liked: Staff & service
Disliked: Property conditions & facilities
I did not like being charged for parking. I used the pool. I wish it was warmer. The exercise equipment is in terrible shape.
Stayed 3 nights in Sep 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was worried at first. When I booked the rooms there was only good reviews. Couple of weeks before our stay my wife looked at the reviews, and there was some very bad reviews! In my opinion it was a very nice hotel and don't have anything bad to say. The lobby is very nice and looks like A 4 star hotel lobby.The rooms are not as nice but was very clean! I will definitely stay there again if I go to Charlotte again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and one of the best looking hotels I've ever been to. Friendly staff and all!
Stayed 1 night in Oct 2025

8/10 Good

Vishal reddy

Liked: Staff & service, property conditions & facilities, room comfort

Decent one.

It was a decent place. It will be great if they can improve cleanliness(fungal odor after the entry). Not a deal breaker but it is always good keep the property clean for the customers.
Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Stayed 4 nights in Sep 2025

6/10 Okay

BRUCE

Stayed 2 nights in Sep 2025

10/10 Excellent

Cortney

Stayed 3 nights in Sep 2025

6/10 Okay

Alicia

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel staff was great. The rooms, not so much.
Stayed 4 nights in Sep 2025

2/10 Terrible

Archil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience – Would Never Recommend From the very first day, I requested daily room service for the entire duration of my stay, and the staff confirmed it would be noted. However, no service was provided. I called to remind them the same day, and they assured me again that it was arranged — but nothing happened. The next day, I contacted a staff manager who told me they "didn't have time" to provide room service. I found this unacceptable, so I escalated the issue to the main manager, who repeated the same thing — no time, no service. Both managers were incredibly rude and unprofessional in their responses. This was one of the worst hotel experiences I’ve ever had. Despite my repeated requests, room service was never done — not even once. Eventually, we decided to leave and change hotels. I will be reporting these incidents as a violation of customer rights. This hotel has serious issues with management and basic guest service. Avoid at all costs.
Stayed 3 nights in Sep 2025

8/10 Good

Michael

Stayed 3 nights in Sep 2025

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was very welcoming to pets
Stayed 3 nights in Sep 2025