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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Lobby
Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
Property entrance
RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout curtains

Reviews

5.4 out of 10

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Pool
  • Pet-friendly

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Queen Suite- Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout curtains

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Lobby

Rodd Charlottetown

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1003)
The price is CHF 331
for 1 room
includes taxes & fees
23 Aug - 24 Aug
Rodd Charlottetown

About this property

Charlottetown Inn & Conference Centre

Eco-certified hotel connected to the convention centre in Charlottetown with free breakfast
An indoor pool, a fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Historic Charlottetown Waterfront. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Just a 5-minute walk from Historic Charlottetown Waterfront and 9 minutes on foot from Charlottetown Port
  • Pets welcome for a fee (restrictions apply)
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 6000 square feet (540 square metres) and includes conference space. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Charlottetown Inn & Conference Centre. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,000 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 16 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.4
Rating 10 - Excellent. 174 out of 1406 reviews
Rating 8 - Good. 244 out of 1406 reviews
Rating 6 - Okay. 289 out of 1406 reviews
Rating 4 - Poor. 324 out of 1406 reviews
Rating 2 - Terrible. 375 out of 1406 reviews

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap for one night stay
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and gross

The place was dirty and falling apart.
Stayed 3 nights in Apr 2025

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smelled of smoke dangerous
Stayed 2 nights in May 2025

4/10 Poor

Alicia

Stayed 1 night in May 2025

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is beyond disgusting and disturbing. The rooms the hallways the pool everywhere was beyond gross. Musty smell throught out , dirt dust debris everywhere. Never saw a cleaning person once when i stayed. Ill never go back to this place. I guess you get what you pay for but charging what they charge is still a crime
Stayed 2 nights in May 2025

2/10 Terrible

Cheryl

Disliked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Liam

Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Mynor, Red Deer

Liked: Staff & service
Hotel needs some upgrades
Stayed 1 night in Apr 2025

6/10 Okay

Marva

Liked: Staff & service
It was ok
Stayed 2 nights in Apr 2025

8/10 Good

Nancy, Griffith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room wasn't renovated yet, and the bathroom was pretty bad for only $10 less than the renovated rooms.
Stayed 1 night in Apr 2025

8/10 Good

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Daren

Stayed 1 night in Apr 2025

6/10 Okay

shengmu

Liked: Cleanliness
Hotel location is good. Facilities are a bit old though. The damage deposit is required, but not well explained by the male frontdest service person. All thether service people arevvery nice, including those at breakfast and morning checkout girl.
Stayed 1 night in Apr 2025

2/10 Terrible

Harmanjeet Singh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel’s airconditioning system is not working properly. We checked in 17 April (1st room) we went in and saw it was fine worth for the money paid however when we tried to open AC it was making terrible sound and not even cooling we had to ask them to move us in a different room because it was hot and dirty even the bed was ripped off underneath They were very nice to move us to a different room in the new building and we entered same thing it was fine but!! Toilet seat wasnt even cleaned we literally had to wipe off the pee stains underneath plus again we waited for ac to cool but again it didnt so we had to sleep windows open.. 2nd day of our trip we went for a trail in the morning and hoped that by the time we get back ac is cool but unfortunately it wasnt again, we sought the assistance of their manager and maintenance was very honest that AC WILL NOT WORK BECAUSE IT IS BROKEN.. hence, they suggested to move us again in a different room then when we entered same thing it was cleaned but you can literally smell the previous guests food that was either heated or cooked their. We ended up refunding for the rest of the trip and moved to The Arts Hotel (which is with the best service commending Hannah!) and it really helped us to enjoy the rest of the trip
Stayed 3 nights in Apr 2025

10/10 Excellent

zihao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
The building is going through renovations but there is still a lot to do. Th
Stayed 2 nights in Apr 2025

6/10 Okay

Sherene

Travelled with partner
Liked: Staff & service
Great proximity to Harbour, University and shopping.
Stayed 7 nights in Apr 2025

6/10 Okay

David

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Judith

Stayed 1 night in Apr 2025

2/10 Terrible

Johanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty, elevator would drop
Stayed 3 nights in Apr 2025

2/10 Terrible

Jen

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with group

Some issues at check in

When I went to check in they said I booked 8 nights when I only booked one. My reservation said one. Then I had to request they honour the price for the one night which finally they did. Not sure why the issue but I did get a room. Seems some construction going on and room had some napkin bits on the floor so not 100% clean.
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a never ending state of renovations. It’s also being used to house homeless ppl by the governement.
Stayed 1 night in Apr 2025

6/10 Okay

Kyle

Stayed 2 nights in Apr 2025