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Charlottetown Inn & Conference Centre

3.5 star property

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Photo gallery for Charlottetown Inn & Conference Centre

Indoor pool
Renovated Queen Suite- Main Building | Private kitchen | Coffee/tea maker, electric kettle
Property entrance
RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout curtains
Lobby

Reviews

5.6 out of 10

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Pool
  • Pet-friendly

Explore the area

View in a map
238 Grafton St, Charlottetown, PE, C1A1L5
  • Historic Charlottetown Waterfront
    ‪5 min walk‬
  • Confederation Centre of the Arts
    ‪7 min walk‬
  • Charlottetown Port
    ‪8 min walk‬
  • Charlottetown, PE (YYG)
    ‪9 min drive‬

Room options

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Renovated Standard 2 Queen beds - North building

Renovated Standard 2 Queen beds - North building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Standard 2 Queen beds - North building

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Suite, 1 Queen Bed

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Renovated Queen Suite- Main Building

Renovated Queen Suite- Main Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Queen Suite- Main Building

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Unrenovated Queen Studio- North Building

Unrenovated Queen Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Unrenovated Queen Studio- North Building

  • Sleeps 2
  • 1 Queen Bed

View all photos for RENOVATED 1 QUEEN-MAIN BUILDING

RENOVATED 1 QUEEN-MAIN BUILDING | 1 bedroom, premium bedding, in-room safe, blackout curtains

RENOVATED 1 QUEEN-MAIN BUILDING

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renovated Deluxe Studio- North Building

Renovated Deluxe Studio- North Building | 1 bedroom, premium bedding, in-room safe, blackout curtains

Renovated Deluxe Studio- North Building

  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Charlottetown Inn & Conference Centre

Eco-certified hotel connected to the convention centre in Charlottetown with free breakfast
This smoke-free hotel features an indoor pool, a fitness centre and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking. Housekeeping is available on request.
Charlottetown Inn & Conference Centre offers 143 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 15 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

Charlottetown Inn & Conference Centre's great location gets high marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Historic Charlottetown Waterfront. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include meeting rooms, laundry facilities and a vending machine
  • On-site recreation includes a gym
  • Just a 5-minute walk from Historic Charlottetown Waterfront and 9 minutes on foot from Charlottetown Port
  • Pets welcome for a fee
Charlottetown Inn & Conference Centre offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Free breakfast is served daily. The eco-certified Charlottetown Inn & Conference Centre also features a vending machine, laundry facilities, and express check-out. Free self parking is available.

This 3.5-star Charlottetown hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The property will be renovating from 16 April 2025 to 31 May 2026 (completion date subject to change). The following areas are affected:
  • Hallway
  • Meeting facilities
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per day
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Up to 17 children stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Canada Select.

Property is also known as

Charlottetown Inn
Best Western Hotel Charlottetown
Charlottetown Best Western
Best Western Charlottetown Hotel Charlottetown
BEST WESTERN Charlottetown Prince Edward Island
BEST WESTERN Charlottetown Hotel
Charlottetown Inn Conference Centre
Charlottetown & Conference
Charlottetown Inn & Conference Centre Hotel
Charlottetown Inn & Conference Centre Charlottetown
Charlottetown Inn & Conference Centre Hotel Charlottetown

Charlottetown Inn & Conference Centre Reviews

Reviews

5.6
Rating 10 - Excellent. 196 out of 1430 reviews
Rating 8 - Good. 268 out of 1430 reviews
Rating 6 - Okay. 310 out of 1430 reviews
Rating 4 - Poor. 313 out of 1430 reviews
Rating 2 - Terrible. 343 out of 1430 reviews

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Hui Qiong

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is run down and filthy. Bed was broken with the head part lower than the feet. Vending machines were removed. We stayed in the building across the street and the front door was not secured and there was no staff in the building. This is the worst hotel we stayed at anywhere around the world on all our journeys and we travel a lot.
Stayed 2 nights in Jun 2025

2/10 Terrible

jodie

Disliked: Property conditions & facilities

Not worth the money

There is no possible senerio that theu should be charging what they are. There are rooms duct taped closed. No base boards in the hallway. Mold in the shower. Paint peeling. Its over 200 to stay there! The forst room i was put in smelled so bad i had to ask for a different room
Stayed 1 night in Jun 2025

4/10 Poor

Caroline

Travelled with partner
Disliked: Property conditions & facilities
This hotel is crying out for renovation. Our room was substandard. Small room, way too big furniture that just sucked up the space. There was an air conditioning unit, which was really great, but the cords were laying along the floor, big tripping hazard. I tried to plug my phone into the wall plug, and there was a definite power draw. I did not use the plug. We had 2 thin bath towels, one hand towel and one facecloth. We did ask for another towel and received it. The bathroom is a bit sad, in need of a facelift… the door hinges are old and rusted. We did notice there was painting going on, so they might be working on the facelift already. There was breakfast in the morning. Muffins, bagels, waffles, cereal, tea, coffee, juice, yogurt. There were bathrooms across from the breakfast room on the lower level. I did notice a sign there were complimentary sanitary products available at the main floor check-in desk. Not really handy if you are in the lower level bathroom but at least they had some. The most important thing to note! This hotel says it’s accessible and there are ramps from the far side of the hotel. However the door to the lobby is out of order. They have a second door but the way the door opens is not accessible except by someone who can walk. I wouldn’t stay here again.
Stayed 1 night in Jun 2025

8/10 Good

Milan

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed across the street from the inn. Rooms were average. Was disappointed to see the tiered increase in pricing from $159 to $269 for Saturdays stay. There was no elevation in services or breakfast to correspond with the increase in the nightly stay to justify the cost. I wouldn’t stay there again. A positive is the location. Walkable to restaurants etc.
Stayed 3 nights in Jun 2025

8/10 Good

stéphanie

Travelled with family
Liked: Cleanliness
Great location
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad

Fairly close to downtown and shops and bars but with that, comes an undesirable element of folks hanging around and in the building
Stayed 2 nights in Jun 2025

8/10 Good

Deanna, Okotoks

Travelled with partner
A downtown location and hotel is under renovation. No rooms in the main building as they are the ones being renovated. You take a tunnel to get to the rooms. Hotel doesn’t seem to be in the safest area.
Stayed 1 night in Jun 2025

6/10 Okay

Don

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is under renovation and many areas were blocked off with tape. Many areas were unpainted, walls partially demolished. Even though it room was "renovated" (and we paid more for this) it still seemed unfinished with no ice bucket, no carpet. Finishes seemed low quality--thin towels, dresser drawer already not closing properly, etc.Disappointing overall for the money.
Stayed 1 night in Jun 2025

10/10 Excellent

Noémie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very nice overall for the price. Well located and the staff was very nice. The a.c. was not so much efficiant, and the builing is old. But it did the job nicely. I would recommend that hotel.
Stayed 1 night in Jun 2025

6/10 Okay

Angela

Travelled with partner
Liked: Cleanliness
Great location. Clean room, free breakfast, but nothing hot , except the waffles. Swimming pool was quiet, which was nice.
Stayed 7 nights in Jun 2025

6/10 Okay

Suzanne

Travelled with family
Disliked: Property conditions & facilities
This property was under construction during our stay so it was in poor condition. The night stand could not be reached from either bed. Because the property was under construction, I assume this is why there was not a lot of people staying there however it was super quiet and had a great sleep with no kids running up and down the hall The staff was super friendly and accommodating
Stayed 2 nights in Jun 2025

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay
Stayed 1 night in Jun 2025

8/10 Good

Dawn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was good overall but hotel is very outdated and run down. Staff was lovely!
Stayed 1 night in Jun 2025

6/10 Okay

Monique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had some hiccups on entering the room. It smelled like cigarettes/ a bar. It was a heavy lingering odour. The front desk staff, the hotel
Stayed 1 night in Jun 2025

4/10 Poor

Olga

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
For a room that was refurbished is was like putting lipstick on a pig the workmanship was horrible I found bugs underneath the m floor moulding in the bathroom in the corner in front the toilet to the bathtub I understand this is an old structure they should have shut the hole floor or complete building down for the upgrades the only thing that seen was a new fridge and stove . The exhaust fan in the bathroom was not working paint on the floor and side of tub which not replaced. Enamel was chipped in couple of spots poor quality of flooring in room. I paid extra for a refurbished room. All the carpenters staff or hired out help should be fired
Stayed 2 nights in Jun 2025

2/10 Terrible

Kayla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived in the evening after a wedding in Canoe cove. We figured paying as much as we did we would atleast get a clean bedroom but one of the beds had dirty sheets, the sink had a dirty grime around the drain, the carpet was badly stained and had a sticky spot by the fridge. Their was stains and chunks of stuff on the ceiling. The AC lacked coldness hard to adjust. Light fixtures were hanging from the ceiling and thermometers that no longer working hanging off the wall.
Stayed 1 night in Jun 2025

6/10 Okay

Paige

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Marlene

Stayed 2 nights in Jun 2025

8/10 Good

jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Builder is being renovated
Stayed 1 night in Jun 2025

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The floor was stcky, there was no usb charging slots, we were right beside hotel renos and something was clunking around above us.
Stayed 1 night in Jun 2025

6/10 Okay

Shauna

Disliked: Amenities
Stayed 5 nights in Jun 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2025

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best thing I can say about this hotel Told us we would be staying across the street choice go thru the tunnel or cross a busy street so two seniors carrying luggage up and down stairs or across a busy street Carpets all stained, electric outlets not working, terrible smell in some places I know they are under going renovations but they are charging full price for the room Nothing on the web site about renovating Would not recommend this hotel
Stayed 1 night in Jun 2025