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Leonardo Hotel Cheltenham

4.0 star property
VIP Access

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Photo gallery for Leonardo Hotel Cheltenham

Indoor pool
Lobby lounge
Exterior
Sports facility
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available

Explore the area

View in a map
Gloucester Road, Cheltenham, England, GL51 0TS
  • Place, University of Gloucestershire
    ‪6 min drive‬
  • Place, Cheltenham Art Gallery and Museum
    ‪6 min drive‬
  • Place, The Promenade
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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About this property

Leonardo Hotel Cheltenham

An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. Change of towels is available on request
Leonardo Hotel Cheltenham offers 122 accommodations with coffee/tea makers and a hairdryer. 28-inch flat-screen televisions come with cable channels.

Bathrooms include a shower. This Cheltenham hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Leonardo Hotel Cheltenham. During your stay, you'll be close to Cheltenham Racecourse. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy Modern European cuisine while dining at Bar and Grill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from Cheltenham Racecourse and 10 minutes from Gloucester Quays
Leonardo Hotel Cheltenham offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. A business centre and meeting rooms are available.

Public spaces have free WiFi. The business-friendly Leonardo Hotel Cheltenham also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Bar and Grill – This restaurant specialises in Modern European cuisine and only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 7 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 28-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 7 per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cheltenham Thistle Hotel
Jurys Inn Cheltenham
Jurys Cheltenham
Thistle Hotel Cheltenham

Leonardo Hotel Cheltenham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 401 out of 1001 reviews
Rating 6 - Okay. 114 out of 1001 reviews
Rating 4 - Poor. 55 out of 1001 reviews
Rating 2 - Terrible. 15 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Thomas

Business traveller
Liked: Staff & service
Staff are brilliant at this hotel. Bar is fine. Parking is plentiful but you oay for the privilege
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Business traveller
Liked: Staff & service
Staff are great, rooms are noisy and tired. Annoying that you pay for parking despite the car park being enormous...
Stayed 1 night in Dec 2025

8/10 Good

Thomas

Business traveller
Liked: Staff & service
Staff are ace. Annoying you have to pay for car parking when you're literally staying next to a roundabout... I'd understand if it was centrally located.
Stayed 2 nights in Oct 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service
Staff are always great at this hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff - made the stay a pleasure
Stayed 1 night in Nov 2025

10/10 Excellent

Neena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was lovely. We paid for breakfast but then changed our mind and they reimbursed us easily for it. The pool was a bit disappointing since there were classes on so it was noisy but we still enjoyed the swim/ hot tub. Thank you.
Stayed 1 night in Nov 2025

6/10 Okay

Jasmeet

Travelled with partner
Liked: Amenities
Room - but tired and dated. We were in the ground floor. Bit more lighting in the room would have been good too. Shower a bit dated. Breakfast - ok buffet style, more fresh ordering options would have been good Car park - charged £7/day felt unnecessary Overall decent enough
Stayed 2 nights in Nov 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

8/10 Good

S

Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel with good facilities. Spacious and clean suite with traditional decor. Breakfast was good with the usual choice of breakfast items. Staff were pleasant and helpful.
Stayed 1 night in Nov 2025

8/10 Good

David

Business traveller
Liked: Cleanliness
Only let down as I was told incorrect breakfast time and turned up after it had finished. Kind woman let me have some continental bits for which I was grateful.
Stayed 1 night in Nov 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Oct 2025

6/10 Okay

Jack

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Check in and check out was great, staff very polite. Dinner - very poor and expensive Breakfast - opened late but good choice Room - basic, bad shower and bathroom fan stayed on all night with no off switch so poor sleep.
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities
As always, the room was spotless, the staff amazing and friendly and the atmosphere great.
Stayed 2 nights in Oct 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had made enquiries regarding accessibility to the swimming pool & changing rooms for peace of mind prior to our stay as I have mobility issues but these were unanswered. On checking in we were put on the first floor despite the lift being out of order. We asked how many steps, the answer was just one flight which doesn’t answer the question. And in fact, it turned out to be two flights of stairs. The Bar Grill Restaurant was understaffed on the first night resultung in long waits, no shows & refunds. However, it's a lovely hotel in quiet surroundings. Very clean and nice decor throughout. The room was the same and also comfortable. Good breakfast, good selection a nice food. The big plus point was the staff, very friendly, polite & professional. They made the stay a good one despite the issues which wouldn't stop us returning.
Stayed 2 nights in Oct 2025

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff etc and room were all good. I think the quality of the food leaves a bit to be desired. I went to dinner for 19:30 hours so early. They had run out of a number of dishes. Ehat kind of establishment does not have enough food in for a Friday evening. Very poor
Stayed 1 night in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Good hotel clean and comfortable staff friendly but but not ideal for Wheelchair users
Stayed 1 night in Oct 2025

8/10 Good

Qiying, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facilities and convenient location
Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size room for 2 adults and 2 children Excellent breakfast All staff friendly and helpful Lovely pool on site Short distance by taxi or bus to town centre approx 10 minutes.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracey-anne

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

joshua

Liked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Amenities
Lift and steam room not working.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
All good apart from room was extremely hot!
Stayed 2 nights in Oct 2025