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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Exterior
Reception
Lunch and dinner served
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(36 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Queens Hotel Cheltenham

Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and conference space are on-site.
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Imperial Gardens and 4 minutes on foot from Statue of Edward Wilson
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Victoria's – This restaurant serves lunch and dinner.
The Gold Cup Bar – This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (GBP 17 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Secured self-parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 616 out of 1000 reviews
Rating 8 - Good. 251 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Stuart

Stayed 3 nights in Nov 2025

10/10 Excellent

PHILIP

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay at this hotel, we were provided with early check-in and a free upgrade to an executive room. Restaurant food was good and staff were friendly. We found our room fairly hot so had to turn down the radiators. The room had free drinks, which was a bonus.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
All 3 rooms were very clean and the hotel had overall, a very pleasant mix of classy but unstuffy decor, soft furnishings and and fittings. Some areas, like reception could do with a degree of upgrading, but the Xmas decorations were fabulous
Stayed 2 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

10/10 Excellent

Patrick, Bath

Stayed 1 night in Dec 2025

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2025

10/10 Excellent

Suzy

Business traveller
Liked: Cleanliness, staff & service, amenities
Perfect location with great staff
Stayed 1 night in Dec 2025

4/10 Poor

James

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Wanted room service after a long day - the QR code went to a dead page on the M
Stayed 1 night in Dec 2025

10/10 Excellent

Bradford

Stayed 3 nights in Nov 2025

10/10 Excellent

Huw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

Barry

Liked: Cleanliness, amenities
Disliked: Staff & service
Lovely feel to a place that has been tastefully refreshed. Only downside was the young gentleman behind the bar who made you feel decidedly uncomfortable with his surly/rude demeanour.
Stayed 1 night in Nov 2025

8/10 Good

brian, THATCHAM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful front desk staff,especially Lucy. responded to last minute request to set room up as twin. Very nice room and all in excellent condition. However,It had an interconnecting door to room 209 that was a real problem due to late noise,to 3 am,from the occupants. We will stay there again,but need to be able to specify this matter in the reservation system.
Stayed 1 night in Nov 2025

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and we were well looked after
Stayed 2 nights in Nov 2025

6/10 Okay

Miranda

Liked: Cleanliness, staff & service
The hotel itself is perfect. Beautiful rooms, gorgeous big bed, great breakfast and great were vwry friendly. However, it was one nigt away for my husband birthday. Child free. What we were not informed is that a very loud, very bassy party was going on in the event room below us. We could not sleep. We went to complain but we just had to put up with it until midnight. It would have been nice to be informed as we would have asked to switch rooms.
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Seemed like the bacon and sausage had been pre cooked. Took an age to do own toast. Only one toaster , people waiting.
Stayed 2 nights in Nov 2025

4/10 Poor

Phil

Liked: Room comfort
Disliked: Staff & service
No heating in room. Air con heating not working, radiators switched on for short time after 24 hours. Following some hassle, provided with electric radiators. Breakfast chaotic first morning (short staffed?). Pity as nice building and location. To be fair requested a received a discount.
Heating
Stayed 2 nights in Nov 2025

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing quality breakfast options
Stayed 3 nights in Nov 2025

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was as it should be - just perfect. See you again in the new year
Stayed 1 night in Nov 2025

2/10 Terrible

Pam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were obviously given the worst room because we booked through expedia. The room was noisy they offered a different room which was the Same. The third room was a 'suite' but Had no heating. And we had to sleep in dressing gowns and socks. Breakfast was dire. Porridge wasn't cooked and the omelette was grey and inedible. Avoid at all costs had
Stayed 2 nights in Nov 2025

8/10 Good

Leanna

Business traveller
Liked: Cleanliness, staff & service, amenities
Breakfast was good quality ingredients but ruined by being under the hot plate so very dry when served. The decor needs to be refreshed, but overall room was clean and cosy
Stayed 1 night in Nov 2025

10/10 Excellent

jordan

Stayed 1 night in Nov 2025

8/10 Good

Angela

Business traveller
Liked: Cleanliness
clean room, comfortable bed.
Stayed 4 nights in Oct 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
A very warm welcome from the reception for a first time stay
Stayed 1 night in Nov 2025

8/10 Good

Nicola, Reading

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very welcoming on reception upon arrival. The hotel is beautiful and we were able to park in the hotel car park. The overnight charge for this was reasonable at £15.00 and we also had the option to leave the car there after checking out, if we wanted to have a look around the area, at no extra cost. The room was beautifully clean with a large bed and a lovely bathroom with toiletries/towels. We did have a small issue with the control panel for the shower, which had fallen off the wall into the bath. We reported this to reception, as we were not sure if this would present an issue when using the shower, but after pushing it back on the wall, all appeared to be okay. My husband could see that there was tape on the back of the panel, so obviously an ongoing issue and it had fallen off again, when returning to the room after a night out! Reception advised us that no-one was available to look at the shower until Monday, however, if we needed to change rooms, they would organise this for us. A small thing, but a bit annoying was that the glass shower panel was quite small and water leaked over the side and down onto the floor. This was an ongoing issue as water had begun to rot a small section of the wooden bath panel, which is a bit of a shame. One of the bedside lamps was also not working in the room, but this was not an issue for us as there were reading lights above the bed. Overall, we were very impressed with the hotel and the staff and would stay again.
Stayed 1 night in Nov 2025