4/10 Poor
ROSALIND
Travelled with group
18 Sept 2025
The only positive comment i can say about the property is that it is in the centre of chester and well placed for shopping, restaurants,bars and sight seeing.
As for the property itself is very run down, in need of a full refurb - I stayed in room 121 the bathroom needs updating the blind on the window apart from having no pullcord - the blind is rancid the extractor fan in bathroom not working - the carpet in the bedroom is very worn - threadbare in places, full of marks and very dirty. The voile on the window in the bedroom is filthy and has disgusting marks what can only be discribed as some kind of fluid. Broken furniture and obviously has not been dusted for a very long time. Corridors also in need of attention - clearly havent been hoovered for quite sometime. Had to ask reception for service in the bar - no one serving - limited choice of wine - one white and one red !!!! Not exactly well stocked as stated on info. After an enjoyable meal in a local restaurant returned to the hotel around 8:30pm hoping to have a night cap only to find the bar in darkness - when i asked reception if it would be possible to have a drink i was told the bar is closed - really at 8:30 pm !!! Hotel over priced needs full refurb and should cater for residents not staff Obviously will not be staying there again
ROSALIND
Stayed 2 nights in Sep 2025





















