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Mercure Chester Abbots Well Hotel

4.0 star property

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Photo gallery for Mercure Chester Abbots Well Hotel

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cots/infant beds
Exterior
Business centre
Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cots/infant beds
Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Whitchurch Road Christleton, Chester, England, CH3 5QL
  • Place, University of Law - Chester
    ‪9 min walk‬
  • Place, Vicars Cross Shopping Centre
    ‪2 min drive‬
  • Place, Great Boughton Library
    ‪3 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪47 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Double Room, 1 Double Bed

7.8 out of 10
Good
(59 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

7.6 out of 10
Good
(11 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Double Bed

Superior Suite, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Suite, 1 Double Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (Classic)

Family Room (Classic) | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room (Classic)

7.8 out of 10
Good
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Privilege, Double Room, 1 Double Bed

Privilege, Double Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed (Compact)

Double Room, 1 Double Bed (Compact) | In-room safe, desk, iron/ironing board, free cots/infant beds

Double Room, 1 Double Bed (Compact)

7.4 out of 10
Good
(31 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds (2 Adults and 2 Children)

Family Room, Multiple Beds (2 Adults and 2 Children) | In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds (2 Adults and 2 Children)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Mercure Chester Abbots Well Hotel

A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site. Housekeeping is available on request.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

The breakfast at Mercure Chester Abbots Well Hotel gets high marks from our customers. During your stay, you'll be within walking distance of Vicars Cross Shopping Centre. Features include free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at The Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Mercure Chester Abbots Well Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, a fitness centre, and spa services are also featured at the business-friendly Mercure Chester Abbots Well Hotel. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Brasserie

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Mercure Chester Abbots Well Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 356 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 80 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Joan

Disliked: Amenities
The manager was very good and agreed to us having a refund as I am disabled and the room was not accessible for my needs
Stayed 1 night in Feb 2026

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Very clean very good staff
Stayed 2 nights in Feb 2026

2/10 Terrible

Caroline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very basic & not in any way pleasant. A tired looking room. Decor in need of refurbishment, paint chipped & scuffed skirting boards. A small room with window attracting condensation. It was very oppressive. We wouldn't wish to stay with same hotel chain again. The hot tap didn't dispense any water as seized up so no bath only shower. Disappointed.
Stayed 1 night in Feb 2026

4/10 Poor

Natalie

Liked: Cleanliness, staff & service, amenities
Withon half an hour of being there we had a power cut then at half 2 in the morning the toilet started naking weird noises and leaking sll over bathroom floor we were given a different room in the end.
Stayed 2 nights in Feb 2026

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the Mercure several times this year and find it absolutely lovely..Good clean rooms, Stella Breakfast and very efficient and good natured staff. Spa is rather busy with swimming lessons in the day but peaceful after 7.30pm I would rate the hotel 5 star except that the bar food is poor. Overpriced, meagre standard and quality.. so bring your own sandwiches but certainly sign up for breakfast
Stayed 3 nights in Feb 2026

8/10 Good

Yves

Liked: Cleanliness, staff & service, amenities
Room was comfortable and warm. Problem was the shower but managed to have a bath instead...
Stayed 1 night in Feb 2026

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities
Room clean staff helpful
Stayed 1 night in Feb 2026

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Friendly staff clean room and great facilities
Stayed 2 nights in Feb 2026

10/10 Excellent

Bernard

Stayed 1 night in Feb 2026

6/10 Okay

Ellen

Stayed 1 night in Jan 2026

6/10 Okay

John

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The room, whilst adequate for sleeping in, was tired and dated, decor was old and run down. We were there for 2 days and paid an extra for an upgrade to the privilege room, which meant bath robes, slippers, coffee machine with 4 pods, a tin of fanta and pepsi and 2x 2 finger kit kats 2 bottles of water. Drinks used up on first day along with kit kats but didnt get replaced for second day, room wasn't even serviced on the Sunday so I was miffed at paying for upgrade for two days as it was a waste of money. Staff were friendly and attentive although noticably absent when I was trying to check out on Monday morning. There is an over reliance on powerful air freshners the sort used in old peoples homes to mask bad smells, these repugnant air freshners catch your breath and could be an issue if you have a breathing illness. Corrugated paneling lining the corridor walls, bouncing, creeky first floors and corridors that thunder as you walk to your room are an issue when trying to get to sleep. But as this was not an expensive hotel, and it has a swimming pool, sauna and steam room you take the rough with the smooth and accept the poor decor and noisy floors as overall it does what it says on the tin. We had an enjoyable break at this hotel, it didn't break the bank and was conveniently located.
Stayed 2 nights in Jan 2026

10/10 Excellent

Glenden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the bed was comfortable. The staff were attentive and friendly and the food was very good. Basically everything you want from a hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Chloe

Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay, staff excellent and helpful, great breakfast, fantastic pool facilities, thanks
Stayed 2 nights in Jan 2026

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
All staff at this hotel and associated health club are super friendly and helpful and really made our stay pleasant. Great value for money and cracking breakfast.
Stayed 1 night in Jan 2026

6/10 Okay

Kay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was awful banging noise outside our room that went on for hours, late into the night. It woke us up again in the morning. We reported it to reception who said they would look into it but didnt seem to care. We investigated ourselves and discoveded a set of steps behind the wall that our bed was on and the noise was people banging cases and bags up and down the steps. It wasnt a great experience or relaxed stay that we expected. Very disappointed as we rarely get a chance to grab time away and it was supposed to be special.
Stayed 1 night in Jan 2026

2/10 Terrible

Stewart

Disliked: Cleanliness, amenities
Shocking hotel. We paid £48 for 2 course each. My fish was one of those supermarket battered fillets, really bad. Worse than that was the room. Worst night sleep we have ever had, the bed was very uncomfortable the pillows were lumpy and bedding was as pld as me! In truth, it was a cheap last minute stay and if we had not beed travelli g all day we would have walked at 3am to find another hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Stayed 3 nights in Jan 2026

8/10 Good

Ben

Stayed 1 night in Jan 2026

8/10 Good

Charles

Stayed 1 night in Jan 2026

8/10 Good

Lowri

Stayed 2 nights in Dec 2025

8/10 Good

daniel

Liked: Cleanliness, staff & service, amenities
Easy going kind and friendly atmosphere. Close enough to travel in to city centre o. Cheap public transport
Stayed 2 nights in Jan 2026

10/10 Excellent

matthew

Stayed 1 night in Dec 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy, good breakfast
Stayed 1 night in Jan 2026