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The Hotel Chester

5.0 star property

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Photo gallery for The Hotel Chester

The Tree House | Private kitchen | Mini-fridge, microwave, stovetop, electric kettle
Reception
The Tree House | Living area | 32-inch Smart TV with digital channels, TV
Exterior
Standard Studio | Select Comfort beds, minibar, iron/ironing board, free WiFi

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
19 Newgate St, Chester, England, CH1 1DE
  • Chester Cathedral
    ‪7 min walk‬
  • Chester City Walls
    ‪11 min walk‬
  • Chester Racecourse
    ‪12 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪42 min drive‬

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (1011)
The price is CHF 149
for 1 room
includes taxes & fees
2 Jun - 3 Jun
Hotel Indigo Chester by IHG

About this property

The Hotel Chester

Luxury hotel in Chester with a 24-hour front desk
Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a fireplace at reception.
The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodation at this 5-star hotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and portable fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Hotel Chester. During your stay, you're just a quick walk from Newgate. Free WiFi in public areas and concierge services are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Chester City Walls and Chester Racecourse
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Hotel Chester offers its guests concierge services, a fireplace in the lobby, and express check-out. Public spaces have free WiFi.

This 5-star Chester hotel is smoke free.

Languages

English, Italian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 00000000

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 169 out of 199 reviews
Rating 8 - Good. 20 out of 199 reviews
Rating 6 - Okay. 6 out of 199 reviews
Rating 4 - Poor. 3 out of 199 reviews
Rating 2 - Terrible. 1 out of 199 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

10/10 Excellent

Sian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here and got a free upgrade!
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning stay from arrival to departure. We will definitely be visiting again
Stayed 1 night in Dec 2024

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff brilliant, pub next door noisy, smoking outside stinking the area in front of the hotel, cigarette butts and beer bottles left, vomit on pavement from the church bar across the road, real shame as the hotel and stay was faultless 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Andraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing! The place to stay in Chester!

What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable luxury room in the heart of Chester

The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic break

Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar! Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con. Would definitely recommend and stay again!
Polo Room
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy only inside

I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in central Chester.

Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

I’ll be back!

Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024