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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Front of property
Terrace/patio
Lounge
Bar (on property)
Breakfast and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • Pet-friendly

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Place, Chester Racecourse
    ‪3 min drive‬
  • Airport, Chester (CEG-Hawarden)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | 1 bedroom, desk, iron/ironing board, free WiFi

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(17 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(57 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | 1 bedroom, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

View all photos for Suite

1 bedroom, desk, iron/ironing board, free WiFi

Suite

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/bathtub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Classic Single

  • Sleeps 1

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About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.
Kings Quarters – This restaurant serves breakfast and dinner.
Cocktail Bar – On-site restaurant. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 15 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 15 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Reviews

The Queen at Chester Hotel, BW Premier Collection Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 559 out of 1022 reviews
Rating 8 - Good. 272 out of 1022 reviews
Rating 6 - Okay. 116 out of 1022 reviews
Rating 4 - Poor. 46 out of 1022 reviews
Rating 2 - Terrible. 29 out of 1022 reviews

Reviews

8/10 Good

Derek

Travelled with partner
The building was beautiful!
Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Liked: Cleanliness

Nice stair case

I kept being locked out of my room due to glitches with the key card. Reception were normally very busy so there were quite a number of trips up and down before it was resolved. More careful consideration could have been given with the complimentary items in the room as not everyone drinks alcohol so a bottle in the room was not used but also an alternative wasn't offered. Likewise for tea and coffee.
Stayed 2 nights in Jun 2025

10/10 Excellent

Andy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel interior is beautiful and clean
Stayed 3 nights in Jun 2025

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Short stop in Chester

Very convenient to the Station and town. Long corridors and lifts weren’t always working. Courteous staff. Washhand basin in bathroom didn’t drain well. We all enjoyed our meals.
Stayed 2 nights in Jun 2025

10/10 Excellent

KEITA

Stayed 2 nights in May 2025

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel, so clean and tidy, would definitely stay again.
Stayed 2 nights in Jun 2025

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Chester zoo stay but not child friendly

Stayed as two adults and a child (aged 1) for a weekend in order to visit chester zoo. Unfortunately, the hotel was not as child friendly as it needed to be. A cot was in the room on arrival which was great and a real positive but when we asked about warming the milk for our daughter for her evening and morning feed, they said they couldn’t do it! We managed to get it done on most occasions where i was able to use the microwave, and the evening management were supportive, but on one morning my husband was told to go and speak to the chefs himself (surely not our job to do that) and on the last morning it was a complete no as they said the chefs didn’t like them using their microwave. It was extremely awkward as we had to go and ask different people - not consumer friendly. There was no other solution given, not even a jug of water to boil it ourselves! When I spoke to the duty manager on the morning he didn’t note our concerns down nor did he apologise, he was extremely dismissive. Families staying here should be mindful of this as the hotel promotes chester zoo packages but has not thought about young children and what they require. We even saw another family with a double buggy having to go up the stairs as the lift isn’t wide enough. Not one to complain at all but it is a concern that needs to be resolved.
Stayed 2 nights in Jun 2025

6/10 Okay

Dawda

Stayed 3 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time staff were lovely so was the hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Matthew

Stayed 1 night in Jun 2025

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Emma

Stayed 1 night in Jun 2025

4/10 Poor

Daniel

Stayed 1 night in May 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable and good location by the railway station for our luxury trip to Carlisle on a steam train. Reall y enjoyed Chester and Carlisle Cathedrals and walking the wall in Chester.
Stayed 2 nights in Jun 2025

6/10 Okay

Greg

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Jason

Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Jun 2025

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked this hotel. The location was good - easy walk into town. We were happy to eat breakfast and dinner in the on site restaurant. Food provided on the hotel was good. The hot buffet breakfast was lovely as was the staff working the days we were there. The parking was easy and the day rate during the week was 13.00 GBP which was reasonable compared to what we paid elsewhere. Our room was spacious and had everything we needed. I would stay at this hotel again.
Stayed 2 nights in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay . Plea
Stayed 1 night in Jun 2025

10/10 Excellent

George

Travelled with group
Stayed 1 night in May 2025

8/10 Good

NEIL, STOCKPORT

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The traditional decor was beautiful. However, we waited over an hour for a bar snack and in the end got a full refund and the lift broke down and we were on the second floor. But the staircase was out of this world. The Staff were lovely and friendly and the Hotel was clean and tidy. Very convenient location, right opposite the Train station.
Stayed 1 night in May 2025

6/10 Okay

Gillian

Liked: Cleanliness, room comfort
As a wheelchair user it was not the best. My small mobility scooter wouldn't fit in the main building lift so had to be dismantled to get to my room. When we came to go out for the evening the lift was broken so I had to stagger down 2 floors to go out. Luckily it was fixed by our return. There was almost no signage to the accessible entrance which is round the back of the newer building and that entrance was broken telling you to go to the front entrance - no one came after using the assistance bell, my husband went in and we were told to go even further round the back of the buildings. I would recommend anyone with mobility issues to ask for a room in the newer tower block. Breakfast was good and the room was OK except the bathroom was tiny
Stayed 1 night in May 2025

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location with over view through the window. Just step out of the train station. Room was spacious and comfy. I liked the bathroom a lot.
Spare place to put own items in the shower
Large quantity of toilettes and smelt so good
Stayed 1 night in May 2025