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The Queen at Chester Hotel, BW Premier Collection

4.0 star property

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Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Bar (on property)
Reception
Terrace/patio
Lounge
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
City Rd, Chester, England, CH1 3AH
  • Place, Grosvenor Park
    ‪7 min walk‬
  • Place, Chester Cathedral
    ‪13 min walk‬
  • Place, Chester City Walls
    ‪13 min walk‬
  • Airport, Chester (CEG-Hawarden)
    ‪14 min drive‬

Room options

View all photos for 2 Double Beds, Non-Smoking, Family Room

Desk, iron/ironing board, free WiFi, bed sheets

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

View all photos for 1 Double Bed, Non-Smoking, Deluxe Room

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

View all photos for 1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

Desk, iron/ironing board, free WiFi, bed sheets

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(67 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(23 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double

  • Sleeps 2

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • Sleeps 2

View all photos for Classic Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

  • Sleeps 2

View all photos for Executive Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Executive Double Room

  • Sleeps 2

View all photos for Junior King Suite-Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Junior King Suite-Non-Smoking

  • Sleeps 2

View all photos for Classic Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only) | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

8.6 out of 10
Excellent
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Family Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for 2 Double Beds, Non-Smoking, Family Room

Bathroom | Combined shower/bathtub, hair dryer, towels, soap

2 Double Beds, Non-Smoking, Family Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Junior King Suite-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Superior Room, Sofabed For One Person

  • Sleeps 2

Classic Single

  • Sleeps 1

Superior King Room - Non-Smoking

  • Sleeps 2

Classic Family Room

  • Sleeps 2

Classic Suite

  • Sleeps 2

2 Single Beds Non-Smoking Standard Room

  • Sleeps 2

View all photos for King Suite

Desk, iron/ironing board, free WiFi, bed sheets

King Suite

  • Sleeps 2

View all photos for Suite

Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 2

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About this property

The Queen at Chester Hotel, BW Premier Collection

A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site.
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The breakfast at The Queen at Chester Hotel, BW Premier Collection gets high marks from our customers. During your stay, you're just a quick walk from Grosvenor Park. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Just a 2-minute drive from Chester City Walls and a few minutes from Chester Racecourse
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.
V&A Restaurant – This restaurant serves breakfast and dinner.
V&A Lounge – On-site bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 13 per night)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • V&A Lounge
  • V&A Restaurant

Things to do

  • Stereo

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 13 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews
Rating 8 - Good. 270 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay here. The staff were friendly and helpful, the room was spacious, clean and comfortable, and the breakfast was excellent value. Its right next to the station and easy to park if you have driven (extra cost), but about a 15 min walk into town centre. I loved that the hotel is Victorian, grand style, with lovely period design features. Very good value overall.
Stayed 1 night in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Really good for money
Stayed 1 night in Feb 2026

10/10 Excellent

Georgia

Stayed 2 nights in Feb 2026

10/10 Excellent

Mark

Stayed 1 night in Feb 2026

10/10 Excellent

Jasmine

Stayed 2 nights in Feb 2026

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, amenities
Room was great Check in was great
Stayed 1 night in Feb 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Staff were lovely and the superior room was a very good size. The bed was very comfortable.
Stayed 2 nights in Feb 2026

6/10 Okay

Anthony

Liked: Staff & service, amenities
Really great hotel and very friendly staff let down by poor housekeeping the second and third days we only received 1 towel and we also ran out of hand soap which was topped up slightly to tide us over but we ran out again so it was never checked and marks on units never cleaned mess on floors never hoovered and bed not made properly
Stayed 4 nights in Feb 2026

10/10 Excellent

Thomas, Palo Alto

Stayed 2 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very good, warm clean quiet xx
Stayed 2 nights in Feb 2026

8/10 Good

Christopher

Stayed 1 night in Feb 2026

8/10 Good

Robert

Stayed 2 nights in Jan 2026

10/10 Excellent

Yat

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Welcomed. Clean room. Pleasant staff.
Stayed 1 night in Feb 2026

10/10 Excellent

Simon

Stayed 2 nights in Feb 2026

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly and efficient staff Room was spotless Lovely breakfast
Stayed 1 night in Feb 2026

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Amenities
Room when I arrived wasn’t quite what I ordered. The shower temperature control didn’t work. Staff are nice.
Stayed 1 night in Feb 2026

10/10 Excellent

gemma

Stayed 1 night in Jan 2026

8/10 Good

Alessandra

Business traveller
Liked: Cleanliness
Location, room size, outside space
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Gareth

Stayed 2 nights in Dec 2025

8/10 Good

David

Stayed 1 night in Jan 2026

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities
Incredibly convenient right next to the station and a lovely old style hotel - updated nicely. Lovely staff. Spacious room. Slept well.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mandy

Stayed 1 night in Jan 2026

10/10 Excellent

Ian

Stayed 1 night in Jan 2026

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar well stocked, wine reasonably priced. Staff very professional. We had a club sandwich for lunch which was well worth the money. I had steak in the evening which was very good my wife had lamb which was again very good. Breakfast was a different matter. We expected a buffet breakfast but it was empty, asked to sit and an order will be taken. We both ordered full English with poached eggs, they arrived 2 minutes later, mine minus the egg which was brought on a side plate. The plate was greasy the food was barely warm not great we couldn't eat it all. We had a couple of pastries and some fruit which was see throgh thin. Our Superior room was clean, spacious and minimalistic and the bed was very comfortable. The bathroom again was clean, tidy and stocked. Overall a good visit. The hotel has changed a lot since we were last here. Mostly good. Would we return...yes we will.
Stayed 1 night in Jan 2026