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Shangri-La Chiang Mai

5.0 star property
VIP Access

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Photo gallery for Shangri-La Chiang Mai

Sauna, hot tub, body treatments, body wraps, body scrubs, facials
Fitness facility
Front of property
Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains
Lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
89/8 Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Place, Riverside
    ‪5 min walk‬
  • Place, Chiang Mai Night Bazaar
    ‪10 min walk‬
  • Place, Tha Phae Gate
    ‪17 min walk‬
  • Airport, Chiang Mai (CNX-Chiang Mai Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(4 reviews)
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Pool View

9.6 out of 10
Exceptional
(5 reviews)
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon, Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon, Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Horizon, Premier Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 58 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe King Room With Pool View

  • Sleeps 3

View all photos for Deluxe Twin Room With Pool View

Minibar, in-room safe, desk, blackout curtains

Deluxe Twin Room With Pool View

  • Sleeps 3

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout curtains

Premier King Room

  • Sleeps 3

View all photos for Premier Twin Room

Minibar, in-room safe, desk, blackout curtains

Premier Twin Room

  • Sleeps 3

View all photos for Horizon Club Deluxe King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe King Room

  • Sleeps 3

View all photos for Horizon Club Deluxe Twin Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Deluxe Twin Room

  • Sleeps 3

View all photos for Horizon Club Premier King Room

Minibar, in-room safe, desk, blackout curtains

Horizon Club Premier King Room

  • Sleeps 3

View all photos for Executive King Suite

Minibar, in-room safe, desk, blackout curtains

Executive King Suite

  • Sleeps 3

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About this property

Shangri-La Chiang Mai

3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Shangri-La Chiang Mai offers 277 air-conditioned accommodations with fireplaces and minibars. A pillow menu is available. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Chiang Mai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub.
Our customers tell us that they can't get enough of the helpful staff at Shangri-La Chiang Mai. During your stay, you're just a quick walk from Anusarn Market. Enjoy features like free WiFi in public areas, free valet parking and a free shopping centre shuttle.
  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to massages, body treatments or facials at Chi Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Chiang Mai Night Bazaar and Iron Bridge
  • Free shopping centre shuttle service
Shangri-La Chiang Mai offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Chiang Mai. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Chiang Mai hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kad Kafe' – On-site restaurant.
China Kitchen – On-site restaurant. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 720 for adults and THB 360 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • China Kitchen
  • Kad Kafe'

Things to do

  • Basketball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rate plans for children ages 6-11, and can be requested onsite for the listed child breakfast fee. There is no breakfast fee for up to 2 children ages 5 and under. Additional children ages 5 and under can receive breakfast for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 720 for adults and from THB 360 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Hotel Shangri-La
Chiang Mai Shangri-La
Chiang Mai Shangri-La Hotel
Hotel Shangri-La Chiang Mai
Shangri-La Chiang Mai
Shangri-La Chiang Mai Hotel
Shangri-La Hotel Chiang Mai
Chiang Mai Shangri La
Shangri La Chiang Mai
Shangri La Hotel Chiang Mai

Shangri-La Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1004 reviews
Rating 8 - Good. 217 out of 1004 reviews
Rating 6 - Okay. 62 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Daniel

Stayed 3 nights in Nov 2025

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, big rooms situated next to the biggest night market of ChiangMai. My kids loved the water slide everyday and we will definitely stay at the same location in the future
Stayed 4 nights in Nov 2025

10/10 Excellent

Hassan, Singapore

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All espect of the hospitalith are above expectation
Stayed 4 nights in Nov 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Petrit

Liked: Cleanliness, staff & service, amenities
Proper 5* experience. Was lucky enough to be on premium club 11th floor amazing service
Stayed 3 nights in Nov 2025

10/10 Excellent

Gillian

Stayed 3 nights in Nov 2025

10/10 Excellent

kimberly

Liked: Cleanliness, property conditions & facilities
Amazing resort and the staff was so friendly and helpful
Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan, Ascot

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and hospitality was amazing Water slide was closed for maintenance which was disappointing for the kids.
Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room. Excellent hotel with nice breakfast, and the horizon club was great for tea time and happy hour. The pool and slide is great for kids and adults both, and although the weather wasn’t great, we still got to use it. Hotel is in a great location, close to the night market. Staff was very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Craig

Stayed 2 nights in Nov 2025

10/10 Excellent

Niroshan

Stayed 1 night in Nov 2025

10/10 Excellent

Kyle

Stayed 2 nights in Oct 2025

10/10 Excellent

Daljeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall excellent place
Stayed 3 nights in Oct 2025

10/10 Excellent

Ananth Krishnen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and the staff was super helpful and cordial . Thank you team for the wonderful experience
Stayed 6 nights in Oct 2025

4/10 Poor

Scott Matthew

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel is very dated and overdue for a complete renovation. Many features show their age, in the rooms and the common areas. Unpleasant smell in corridors and rooms. We had confidence in the Shangri-La brand name when we booked the hotel, not anymore. There are better places to stay in Chiang Mai. On the positive side the service was good and the breakfast decent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful, friendly and efficient. Location is near to the night market and a reasonable walk to old town. Good restaurants in the hotel, the buffet breakfast is much better than most Asian hotels that are reasonably priced. I would definitely stay here again.
Stayed 1 night in Oct 2025

8/10 Good

Peter

Stayed 3 nights in Sep 2025

10/10 Excellent

qing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overalll
Stayed 3 nights in Oct 2025

10/10 Excellent

shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front desk Kha and house keeper Joe

This place was amazing. Mr.Ram ( I believe his first name is Khan) at the front desk and house keeper Joe made the stay extra special
Stayed 1 night in Sep 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Sep 2025

10/10 Excellent

Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were beautiful and well maintained. The pool was large and clean. Staff were friendly and attentive. It was a great experience!
Stayed 3 nights in Sep 2025

8/10 Good

Tristin

Stayed 1 night in Aug 2025

6/10 Okay

Athina

Travelled with partner
Liked: Cleanliness, amenities
This property isn’t up to par with other 5 star hotels. Surprising for a Shangri-la brand, but our experience was average at best. The rooms are extremely dated, the service is just fine (no welcome drinks or towels during check-in), and the AC was noisy. The saving grace was their breakfast and pool.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rachel

Stayed 4 nights in Aug 2025