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Best Western Des Plaines/O’Hare

2.5 star property

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Photo gallery for Best Western Des Plaines/O’Hare

Reception
Standard Room, 1 King Bed, Non Smoking, Hot Tub | Hypo-allergenic bedding, in-room safe, laptop workspace
Indoor pool
Free continental breakfast
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1231 Lee St, Des Plaines, IL, 60018
  • Place, Apache Park
    ‪2 min drive‬
  • Place, Lake Park
    ‪2 min drive‬
  • Place, Arndt Park
    ‪3 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪10 min drive‬

Room options

Accessible King Room

  • Sleeps 3

King Room with Hot Tub

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Hot Tub

Free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Non Smoking, Hot Tub

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

King Room

  • Sleeps 2

King Room with Sofa Bed

  • Sleeps 3

Two Queen Room

  • Sleeps 4

Similar properties

Lobby
Super 8 by Wyndham Chicago O'Hare Airport
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
3.8 out of 5, Good, 1,527 reviews
The price is CHF 62
includes taxes & fees
1 Dec - 2 Dec
Super 8 by Wyndham Chicago O'Hare Airport

About this property

Best Western Des Plaines/O’Hare

Hotel in Des Plaines with free breakfast and 24-hour front desk
This smoke-free hotel features an indoor pool, coffee/tea in a common area and a business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Des Plaines/O’Hare offers 50 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Des Plaines hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Best Western Des Plaines/O’Hare gets good marks from our customers. During your stay, you'll be within walking distance of Lake Park. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from Donald E. Stephens Convention Center and 12 minutes from Schaumburg Convention Center
WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is available. An indoor pool, a vending machine, and multilingual staff are also featured at Best Western Des Plaines/O’Hare. Self parking is free.

This Des Plaines hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 21 November 2024 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Des Plaines O'Hare
Best Western Hotel Des Plaines O'Hare
Best Western Plaines Inn
Best Western Plaines
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
Best Western Des Plaines Inn
Des Plaines O’hare Des Plaines
Best Western Des Plaines/O’Hare Hotel
Best Western Des Plaines/O’Hare Des Plaines
Best Western Des Plaines/O’Hare Hotel Des Plaines

Best Western Des Plaines/O’Hare Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 396 out of 1006 reviews
Rating 8 - Good. 233 out of 1006 reviews
Rating 6 - Okay. 162 out of 1006 reviews
Rating 4 - Poor. 75 out of 1006 reviews
Rating 2 - Terrible. 140 out of 1006 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

bayar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Elliott

Liked: Amenities
liked the staff and the breakfast. Close to noisy railroad.
Stayed 1 night in Aug 2025

2/10 Terrible

Gary

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager kicked out a tourist visiting from canada and left me on the side of the road at 4am in Chicago , a city I have no idea about. I left one day early, the hotel smells, the staff sticks, save your $. my room stayed clogged and was the last to get cleaned despite booking a kings size master
Stayed 5 nights in Aug 2025

2/10 Terrible

Stephen, Gastonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not in good working order, I was told to fix the problem and no other room was available. I had to go to another hotel and was not given a refund for a room I never received.
Stayed 2 nights in Aug 2025

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Staff & service
No maid service. Noisy neighbors in the middle of the night
Stayed 6 nights in Aug 2025

8/10 Good

Patti

Travelled with partner
Liked: Cleanliness
For the price it was as expected. Close enough to the city for me.
Stayed 1 night in Aug 2025

2/10 Terrible

Charles

Disliked: Staff & service, amenities, property conditions & facilities
No hot water and key card wasn’t working
Stayed 2 nights in Aug 2025

10/10 Excellent

Denny

Stayed 1 night in Jul 2025

2/10 Terrible

Mauricio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
For the beginning I booked 2 beds and the give me a king side bed , I asked for cover for the bed and first said we don’t have and in this point I was really upset and the lady in the front desk jus gime one cover don’t like be treated like was free I paid some good money
Stayed 1 night in Aug 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Abdirizak

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are fantastic helpful the place is quite close to the shopping areas the food was good
Stayed 2 nights in Aug 2025

10/10 Excellent

Tanner

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Overall good. If renting for sofabed, don't!

We got a room with a king size bed and sofabed. If you are planning to rent the room to utilize the sofabed, DONT! It's disgusting. I don't believe we got the room per the pictures. The sofabed we got had 2 cushions. The picture of the room we reserved had 3 cushions. It looked like the room was a little under construction, there were no baseboards and made the room look bad. There was a spot where the base board would have been that looked like mold, hard to tell if it was dirt or mold but I believe it was mold. Went to front desk to requested for another room as I planned to use to sofa bed for my kids. Told the lady it was disgusting. She said the room is clean. I said yes for the most part but the sofa bed is disgusting. I told her to go see for herself and tell me if she would sleep on it or let her kids sleep on it. She first told me they were sold out of rooms. I said you have to change me change me to a double queen room. Ain't no way I'm letting my kids sleep on that dirt ass sofa. She finally gave me a other room, but from her facial expression, she really didn't want to. Overall our stay was great. The room was clean, AC was on and room was cold. Bathroom were clean. They provided everything, we requested for extra towels and pillows and they said they didn't have any more. Would I stay again? Yes. I would highly recommend them to not advertise the sofabed. It will only cause problems for the staff and anger the customer.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sabrina

Liked: Cleanliness
Stayed 1 night in Aug 2025

6/10 Okay

Brian

Business traveller
Worked for an unforeseen lay over. Further than expected from airport, but was inexpensive. Nothing special, definitely an older establishment in need of updates. Lots of noise between rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Godofredo

Stayed 1 night in Aug 2025

6/10 Okay

Badr

Stayed 3 nights in Aug 2025

2/10 Terrible

Herman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one checked us in. Do not stay here
Stayed 1 night in Aug 2025

6/10 Okay

John

Stayed 1 night in Aug 2025

6/10 Okay

Rebecca

Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for a One Night Stay

I had mixed feelings about my stay. The hotel entrance was a bit intimidating and not very welcoming from the outside. Upon arrival, there was a lot of noise and commotion on my floor, and unfortunately, the walls were very thin—you could hear everything going on around you, especially late into the night. The shower was also disappointing, as there was quite a bit of black hair left in the tub and surrounding areas, which made it feel unclean. The pillows were extremely thin, though the bed itself was surprisingly comfortable. If it weren’t for the noise and cleanliness issues, this could’ve been a decent stay overall.
Stayed 1 night in Aug 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The outside of the property is seriously nasty and unkempt. If we hadn’t prepaid our room we wouldn’t have even gone in. The inside was updated and nice. Curb appeal is a huge zero.
Stayed 1 night in Aug 2025

4/10 Poor

Astoria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is old and outdated. After a week of being there we never saw anybody working or upgrades being done. The pool was out of order and the staff were unwelcoming. The room keys had to be reset almost everyday and the staff seemed annoyed when you complained about it. the front desk ppl were late everyday and the cleaning lady was managing the desk, the food and cleaning. I could not even eat there because she never changed her gloves from touching food to opening doors and touching the desk and other items. Do not stay at this Hotel
Stayed 4 nights in Jul 2025

2/10 Terrible

Fredelyn

Hallways smells like cigarettes. Next guest on our room are so
Stayed 1 night in Dec 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our needs
Stayed 1 night in Aug 2025