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Best Western River North Hotel

2.5 star property

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Photo gallery for Best Western River North Hotel

Rooftop terrace
Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed) | Pillow-top beds, in-room safe, desk, laptop workspace
Indoor pool
Reception
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View in a map
125 W Ohio St, Chicago, IL, 60654
  • Place, State Street
    ‪3 min walk‬
  • Place, Michigan Avenue
    ‪8 min walk‬
  • Place, Millennium Park
    ‪14 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(98 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Walk-in Shower;with Sofabed)

8.4 out of 10
Very good
(10 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

7.6 out of 10
Good
(7 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

7.8 out of 10
Good
(97 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed) | Pillow-top beds, in-room safe, desk, laptop workspace

Premium Suite, 2 Double Beds, Non Smoking, Refrigerator (with Sofabed)

8.8 out of 10
Excellent
(11 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator (Living Room;with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator (Living Room;with Sofabed)

  • 46 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking (Larger Room)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (Larger Room)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Bathtub (Larger Room)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western River North Hotel

Hotel with a rooftop terrace, 8-minute walk to Michigan Avenue
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a rooftop terrace and self parking. Housekeeping is available on request.
Best Western River North Hotel offers 150 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels and pay-per-view films.

Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western River North Hotel's great location. During your stay, you're just a quick walk from Michigan Avenue. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a car charging station, multilingual staff and a lift
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 8 minutes by foot from Michigan Avenue and a 1-minute drive from Water Tower Place
Best Western River North Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A rooftop terrace, a vending machine, and multilingual staff are also featured at Best Western River North Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Chicago hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Pizzeria Ora – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (USD 52 per day; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pizzeria Ora

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (89 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 50 per person
  • Self-parking fee: USD 52 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hotel River North
Best Western River North
River North Best Western
Best Western Chicago
Chicago Best Western
Best Western River North Hotel Chicago
Best Western River North Hotel
Best Western River North Chicago
Best River Hotel Chicago
Best Western River North Hotel Hotel
Best Western River North Hotel Chicago
Best Western River North Hotel Hotel Chicago

Best Western River North Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 438 out of 1018 reviews
Rating 8 - Good. 248 out of 1018 reviews
Rating 6 - Okay. 165 out of 1018 reviews
Rating 4 - Poor. 76 out of 1018 reviews
Rating 2 - Terrible. 91 out of 1018 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Celina

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Its a really nice place ,very pleased.
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Travelled with partner
Elevator was broke had to walk up five flights of stairs with all of our luggage when we got there and when we left. Also had to walk up and down every time we left and wanted to go somewhere. It was very inconvenient.
Stayed 2 nights in Aug 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was exceptionally friendly and helpful. The location is fantastic, close to public transport and walkable to the River.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marcus

Stayed 2 nights in Aug 2025

2/10 Terrible

Tj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible , elevator barely worked had to take stairs , staff was NOT friendly , room and hotel was dirty and old , tried to get up to roof top elevators were broken . Horrible horrible experience. Pictures were very deceiving
Stayed 1 night in Aug 2025

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

for the budget conscious it's fine.

This is a nice if somewhat outmoded hotel. The elevators are tiny, slow and cramped. One of them that you need to get to the rooftop fitness center didn't work, which meant you needed to climb seven floors to get to the pool. At $50 per night parking is a bit dear. The pizzeria in the hotel is only okay. I doubt a true Chicagoan would say it's good deep dish. The shrimp fettucine was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Cherryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, amenities
Clean.
Stayed 2 nights in Aug 2025

8/10 Good

Sachin

Liked: Cleanliness, staff & service
Elevator was a bit bad, everything else was good and just worked for me
Stayed 4 nights in Aug 2025

10/10 Excellent

Lesli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and i stayed for 3 nights, so so nice, pool and terrace are perfect relaxing options. workers are super friendly especially Wallis, he was so kind and very helpful and welcoming, he gave us advice and helped us if we needed it!! very nice restaurant too, yummy food and kind workers!
Stayed 3 nights in Aug 2025

8/10 Good

Krystal

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Marie, Akron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The terrace by the pool offered a beautiful view. The lobby where you check in was air conditioned and updated. Unfortunately, we weren’t in the lobby for our stay. The pictures the hotel provides were taken very strategically and misleading as a result. Our room was in a second building and we were directed to go back outside to enter that building through a different entrance; we found out later taking the elevator to 4th floor has bridge to that building. The building was run down and not air conditioned. As a result, the hallways and elevators were hot, humid, and very uncomfortable to walk through. The building itself was lacking routine maintenance which was reflected in chipped and peeling paint, with walls full of dings and scrapes. The hallways also smelled like urine, which also could be smelled in our individual room. The mattress needed replaced; it was a soft mattress on the platform which cause you to sink into it, providing no support. There was also no mini-fridge in the room so we were forced to waste our leftovers and had no place to keep drinks cold. The vending machine on our floor was out of service. The cup dispenser attached to the water dispenser in the “fitness room” was empty. I have to come to Chicago regularly for healthcare and will never choose this location again.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good,no problems. There was no refrigerator.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

6/10 Okay

Lottie

Travelled with family

Needs some serious updating

Upon entry into the elevator it was hot slow dirty and very small. The hallways had an awful smell. I asked n paid for a city view and I got a view of some dirty old buildings. The room itself was clean but needs updating,beds were comfortable but did not have a fridge or microwave. We had a girls night out with a 7 yr old granddaughter and she says if we had no other choice we would stay again. I think it’s over priced and u have to pay extra for parking with not enough parking spots. The best was the roof top deck with a nice view but it closed at 10.
Night deck view
Day deck view
Swimming pool
Stayed 1 night in Aug 2025

4/10 Poor

Darby

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival I was informed that our reservation was not in their system. I pulled it up on my account and then the hotel no longer had the rooms we requested available. We settled for two separate rooms. The rooms were also very outdated and the building was bordering on abandoned. The elevator barely worked. One of our rooms key readers battery died (?) so we were locked out. I had to go down to the lobby 3 times before someone actually came to fix it. The ac went out in one room on our last morning. Overall would rather go somewhere else next time. Wallace the kind man working was debatably the only redeeming quality of this place. He is a gem.
Stayed 2 nights in Jul 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the pool and rooftop lounge. Could have been more helpful about helping us find transportation and bus routes.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Ranee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sylvia

Stayed 5 nights in Jul 2025

6/10 Okay

Kim, Chantilly

Travelled with partner
Disliked: Cleanliness
Great location
Stayed 2 nights in Jul 2025

8/10 Good

ALI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. I like the quiet. I like the hospitality.
Stayed 2 nights in Jul 2025