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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Property amenity
Daily buffet breakfast for a fee
A modern interior with wooden shelves, colorful chairs, and hanging plants.
View from property
Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(21 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

A modern hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Front of property
Hotel Riu Plaza Chicago
Downtown Chicago
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 4,886 reviews
The price is CHF 222
includes taxes & fees
30 Aug - 31 Aug
Hotel Riu Plaza Chicago

About this property

citizenM Chicago Downtown

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3296 out of 4324 reviews
Rating 8 - Good. 635 out of 4324 reviews
Rating 6 - Okay. 210 out of 4324 reviews
Rating 4 - Poor. 82 out of 4324 reviews
Rating 2 - Terrible. 101 out of 4324 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, good value, clean and fun hotel with GREAT coffee and breakfast, will stay again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, the staff was great and the bar and restaurant area pretty good.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, nice breakfast, very nice staff
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

KARELY

Liked: Cleanliness, property conditions & facilities
Loved it, would stay here everytime
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kierston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a a couple of days! Great location!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ilierka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Chicago and the hotel was amazing
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kinley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our overnight.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

William

Great location and cool vibe.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, nice bar, food not great but staff friendly. Great location.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great and in a great location!!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel which a great atmosphere would definitely stay again
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, cozy room, good location.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Awesome room view, food was amazing, going back for sure.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Good stay easy check in and great location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The location is within the city and close to many tourist attractions and great restaurants. I enjoyed my stay. The staff were very friendly and accommodating.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kelly James

Liked: Cleanliness, amenities, property conditions & facilities
Location was great
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good time great hotel stay i will be back again
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Super clean, friendly staff, amazing breakfast, unbeatable location
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lucie Saint Jean

Liked: Cleanliness, amenities, property conditions & facilities
Very nice Hotel, great atmosphere friendly staff. I had a great stay!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and central location. Lots of lounging nooks as a respite from the crowds outside!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay, hotel was clean, staff friendly, overall just perfect!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good location.
Stayed 4 nights in Mar 2026