This place has 3 redeeming qualities: the best was comfortable, it’s location near the Magnificent Mile, and it sits atop a delicious Cuban cafe called Cafecito. While the property managers were very responsive, they didn’t seem to care that there were a few elements left unaccounted for. First of all, there were no sheets for the sofa bed. Second of all, the online info states that checkout time is 11am. We were informed the night before that we’d need to be out by 10. When I let the property managers know that the property description stated otherwise I was told the cleaners were on a tight schedule. Next, the sofa bed is weird and has a metal piece that does not stay upright. If you sit on it just right it collapses under you. I told the property managers about this and even mentioned I’d send them a picture and they didn't seem to care. Next, the shades are minuscule, at best, and do not sufficiently block the light, the floor squeaks with every step, and sirens go off constantly. It’s SO NOISY! I’m a firm believer that a vacation rental should not make you question why you left home. Lastly, the manual states guests should take out the trash, run the dishwasher and remove all sheets before checking out… again, what am I paying for? After all, I was asked to check out an hour early for the cleaners…