I have booked on VRBO multiple times, but never ran into so many issues related to communication. I was receiving communications on the VRBO app from the host and others on emails and texts. After receiving VRBO confirmation, I had to submit a deposit to Envitae who then required a picture of my license, a selfie, and email addresses of all guests to confirm. When asking about parking, I would receive mixed information. Instructions to access parking garage were unclear and did not state we needed to download an app. We only learned this at 11:30 PM when trying to park and had to call the host. Even then, we were not told to download an app. While on the phone, I received an email from an unknown contact on downloading an app. The host then said yes, download the app. The app was also not user friendly and I am a person who is very familiar and at ease with tech. Accessing the terrace with the firepit in the building was difficult and others staying in the building expressed the same frustrations. From a safety perspective, the windows in the apartment opened completely without any nets. This was extremely dangerous especially since we were on the 6th floor. I'm glad we did not have any children with us. The space itself had limited resources, no facial tissues, no condiments except oil, salt, pepper. This is something not required but based on prior stays at VRBO's and hotels, I expected at least facial tissues.