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Hotel y Suites Axolotl

Property class: 3

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Photo gallery for Hotel y Suites Axolotl

Family Apartment, 2 Bedrooms | 2 bedrooms, premium bedding, pillow-top beds, blackout curtains
Reception
Family Apartment, 2 Bedrooms | City view
2 bedrooms, premium bedding, pillow-top beds, blackout curtains
43-inch Smart TV with cable channels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Outdoor space
  • Barbecue grill
  • 24/7 front desk

Explore the area

View in a map
Matamoros Toltempan, Chignahuapan, PUE, 73300
  • Place, Basilica of the Immaculate Conception
    ‪8 min walk‬
  • Place, Chignahuapan Downtown Park
    ‪8 min walk‬
  • Place, Casa del Axolote
    ‪8 min walk‬

Room options

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | 2 bedrooms, premium bedding, pillow-top beds, blackout curtains

Family Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 3 Double Beds and 1 Single Bed

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | 2 bedrooms, premium bedding, pillow-top beds, blackout curtains

Family Room, 2 Bedrooms

  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Traditional Double Room

Traditional Double Room | 2 bedrooms, premium bedding, pillow-top beds, blackout curtains

Traditional Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Triple Room

Family Triple Room | 2 bedrooms, premium bedding, pillow-top beds, blackout curtains

Family Triple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel y Suites Axolotl

A 24-hour front desk, a garden and barbecues are available at this smoke-free apartment building. Self parking is free. Other amenities include a TV in a common area. Each apartment has 2 bedrooms and offers free WiFi and a pillowtop bed. For a bit of entertainment, guests will find a Smart TV with cable channels, and other amenities include premium bedding and a rainfall shower. Housekeeping is available once per stay.
Hotel y Suites Axolotl offers 6 accommodations with blackout curtains. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead. This Chignahuapan apartment provides complimentary wireless Internet access. Housekeeping is offered once per stay and hairdryers can be requested. Housekeeping is provided on a limited basis.

During your stay at Hotel y Suites Axolotl, you're just a quick walk from Basilica of the Immaculate Conception. Free self-parking is available. This comfortable apartment building has 6 apartments. Each apartment offers free WiFi and a pillowtop bed.
  • Each apartment offers a pillowtop bed, a Smart TV and premium bedding
  • Free WiFi
  • Free self-parking
  • Amenities include TV in a common area
  • 17.1 mi (27.5 km) from Piedras Encimadas Valley
  • Cats and dogs welcome free of charge (restrictions apply)
As a guest of Hotel y Suites Axolotl, you'll find barbecue grills, a garden, and a television in common area. The front desk is open around the clock. Limited free parking is available on a first-come, first-served basis.

This 3-star Chignahuapan apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited number of on-site self parking spaces per unit

Bedrooms

  • 2 bedrooms
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch Smart TV with cable channels
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Garden

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • One pet total
  • Pets stay free
  • Pets allowed in specific rooms

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Electrical adapters
  • Housekeeping available once per stay

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit

General

  • 6 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items
Turn off the lights, lock the doors and return the keys

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Y Suites Axolotl Chignahuapan
Hotel y Suites Axolotl Apartment
Hotel y Suites Axolotl Chignahuapan
Hotel y Suites Axolotl Apartment Chignahuapan
Y Suites Axolotl Chignahuapan
Hotel y Suites Axolotl Apartment
Hotel y Suites Axolotl Chignahuapan
Hotel y Suites Axolotl Apartment Chignahuapan

Hotel y Suites Axolotl Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 63 reviews
Rating 8 - Good. 14 out of 63 reviews
Rating 6 - Okay. 5 out of 63 reviews
Rating 4 - Poor. 0 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

8.8/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This property is new and kept clean. The photos are beautiful. They provide great bedding and towels. There is good hot water, but water pressure is low. There is a great kitchen, but no cook wear or utensils which renders it useless. There is no heat or air conditioning. We visited in January and it gets very cold there in the winter. We brought a small heater, so we were comfortable enough, but without the heater we would have been warmer outside. I would stay there again, but I would travel with all I need to be comfortable there and I might try to find a place with air conditioning if it was a warm time of year.
Stayed 2 nights in Jan 2025

6/10 Okay

Viroun

Liked: Property conditions & facilities
Just ok
Stayed 1 night in Jun 2024

8/10 Good

JESUS GILDARDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy limpo, Comodo, y si necesitas algo solo mandas un mensaje por Whatsapp a recepción y te atienden rapido
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect !! The service is great , the lady on front desk went above and beyond to make sure our sty were wonderful, room are spacious and clean, better the what I was expecting ....definitely we be coming back .. and the front lady with the beautiful eyes Need a raise 💵💵💵💵
Stayed 1 night in May 2021

8/10 Good

Alondra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Habitación sencilla, pero cómoda, lo único que no me agrado fue que estaba muuuy fría, aunque nos dieron cobijas extra. Y también aclarar que no esta en el centro, más bien a 10 u 11 cuadras.
Stayed 1 night in Jan 2026

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities
Excelente ubicación, habitaciones 👌, instalaciones perfectas
Stayed 2 nights in Jan 2026

10/10 Excellent

Roberto

Stayed 1 night in Jan 2026

2/10 Terrible

Héctor Francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reserve y resultó que llegué y el Hotel estaba cerrado… el chico por teléfono realmente muy amable, me atendió y ayudó a buscar otro sitio de hospedaje para mi familia.
Stayed 1 night in Jan 2026

10/10 Excellent

Maurel

Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia y cómoda
Stayed 1 night in Dec 2025

8/10 Good

Enrique

Stayed 3 nights in Nov 2025

10/10 Excellent

Paola

Stayed 1 night in Nov 2025

8/10 Good

Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Habitación en buenas condiciones, buena atención del personal, buena ubicación, solo un comentario por la del balcón entra aire( frio) y se metió agua por la parte de abajo. Solo opinión sería bueno tuvieran servicio de cafetería.
Stayed 2 nights in Nov 2025

10/10 Excellent

Reynaldo

Liked: Cleanliness, amenities
Limpieza y el servicio del personal
Stayed 1 night in Nov 2025

10/10 Excellent

Isra

Stayed 1 night in Nov 2025

8/10 Good

César Leandro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente limpieza
Stayed 1 night in Sep 2025

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lugar limpio y tranquilo
Stayed 1 night in Oct 2025

8/10 Good

María del Pilar

Travelled with family
Liked: Cleanliness, room comfort
Todo muy bien... lo único fue una falta de comunicación o claridad en cuanto al cuarto elegido. Se portaron muy bien al hacernos el cambio correspondiente. Todo bien
Stayed 1 night in Aug 2025

6/10 Okay

Anai

Travelled with family and small children
No tenían la habitación a tiempo nunca me pasaron la clave del wifi cuando le hicieron la limpieza ala habitación no colocaron papel higiénico ni toallas limpias tuve que bajar yo por todo las almohadas están horribles y al final me querían cobrar un cargo adicional por mi hija menor cuando claramente en la aplicación yo coloque que llevaba un menor de edad
Stayed 2 nights in Aug 2025

10/10 Excellent

andrea

Liked: Cleanliness, property conditions & facilities
Un hotel muy agradable
Stayed 2 nights in Aug 2025

10/10 Excellent

Leoncio Guillermo

Liked: Cleanliness, property conditions & facilities
Exelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025

10/10 Excellent

Nanci

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Súper comoda, muy limpia , la atención fue excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

Leonel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente estancia, departamento muy limpio, también muy económico. Muy recomendable.
Stayed 1 night in May 2025