Got a suite to use the jacuzzi tub and it was so dirty I wasnât able to. Staff was friendly and bedding was super clean so it wasnât a total deal breaker, just would have opted for the cheaper room had I known I wasnât even going to be able to use it
The room was not very clean. We stayed 2 nights and when we got back to the room, the door was left open. No one cleaned room but someone left the door open. I did not feel safe.
They asked for paperwork for my service dog and then when I requested a refund, they got upset and irate with me. They wanted to charge me money for my dog. My dog is a service dog. I am a disabled veteran.
The place was dirty. They didnât even try to cover up the filth. Water was brown. They acted like that wasnât normal. We booked two nights but refused to stay the second because it was dirty. We traveled many hours and most of the hotels were booked or we wouldnât have dealt with the first night. We asked for a refund for second night and he said he would talk with manager. We still havenât heard from manager. Donât stay here unless you like filth.
This room was filthy, the floors were that tile that is popular now, needed to be scrubbed, my feet were black just walking to the bathroom. Speaking of the bathroom, there was human waste smeared on the walls.i had to wonder if anything had been cleaned. It was truly horrible. But there wasn't much to choose from in that area. They was a plastic trash bag full of "something" that we had to walk by to get to the car from the door.