Not too sure where to even begin! Upon arriving our first night and settling in, we noticed the lock wasnāt working on our sliding door. We let the front desk know, they tried to fix it, but later offered to move us to a different room. We gathered all of our stuff and moved to the new room; no big deal! Things happen. Hereās the kickerā¦no hot water. They mentioned there wasnāt a water heater. Also, the shower head is a pipe coming out of the wall that just shoots water out with intense pressure. If you were planning on visiting the Tamanique Falls, thereās no need, youāll have a waterfall in your room. If all of that wasnāt enough, the showers leak. I guess the massive amount of pressure coming out of the makeshift shower head, leads water to flood all over your bathroom and into the small bedroom. Because of the flood, I had to use almost all of my towels to put on the floor and soak up the water. When I let the general manager (I believe his name was Jorge) know that I needed new towels because of the leak in my shower, he told me to go get the towels and return then to the front desk so that I can get new ones. Really? This is the type of hospitality Iām getting? Mind you, he asked to come see the leak because he said I probably wasnāt closing the shower door properly. When he realized the shower was faulty, he asked if Iād like the room cleaned since they āonly clean rooms every 4 daysā. He was extremely condescending. Iād write more, but I donāt have enough space.